Patient access occupations Work, Jobs in Charfield, Gls (with Salaries)

Patient Services Administrator
Alton Street Surgery —Ross-on-Wye
- From £12.21 an hour
- Part-time
- Medication administration
- Administrative experience
- Front desk
- Annual leave
Quick apply
Discharge and Flow Senior Coordinator
HCRG Care Group —Bath
- £27,674 - £30,557 a year
- Weekend availability
- Microsoft Outlook
- Management
- Hospital
- Employee discount
Quick apply
14d
Patient Advisor
Optical Express Group —Cheltenham
- £27,500 a year
- Full-time
- Sales
- Customer service
- Patient care
- Annual leave
- Employee assistance programme
4d
Administrator - Complex Leg, Tissue Viability and Lymphoedema Services
Gloucestershire Health and Care NHS Foundation Trust —Gloucester
- £25,760 - £27,476 a year
- Full-time
Urology Patient Pathway Assistant
Bristol NHS Foundation Trust (BFT) —Bristol
- £25,760 - £27,476 a year
- Full-time
- Communication skills
- Annual leave
2d
Care Navigator
Armada Family Practice —Bristol
- From £12.71 an hour
- Part-time
- Data entry
- EMR systems
- Front desk
- Free parking
- Health & wellbeing programme
Quick apply
13d
Service Coordinator
Smokefree Bristol —Bristol
- £30,000 - £32,000 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
13d
General Practice Administration Assistant
Downend Health Group —Bristol
- £12.71 an hour
- Part-time
- Customer service
- English
- Research
- Annual leave
Quick apply
Booking Coordinator - Dermatology Department
Royal United Hospitals Bath NHS Foundation Trust —Bath
- £25,760 - £27,476 a year
- Full-time
4d
Receptionist / Administrator Chew Medical Practice
Chew Medical Practice —Bristol
- Part-time
- Front desk
- IT
Community Care Coordinator
Acacium Group —Bristol
- Full-time
- Organisational skills
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
9d
Administrator
HCRG Care Group —Trowbridge
- £25,500 - £27,098 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- Administrative experience
- Employee discount
Quick apply
9d
Medical Receptionist Full Time
Pendeen Surgery —Ross-on-Wye
- From £13.44 an hour
- Weekend availability
- Word processing
- Writing skills
- Administrative experience
- Free parking
- Flexitime
Quick apply
5d
Care Coordinator/Receptionist (part time)
The Pulteney Practice —Bath
- £13 an hour
- Part-time
- Writing skills
- English
- Administrative experience
Quick apply
Mental Health Call Handler
BrisDoc Healthcare Services —Bristol
- £13.72 an hour
- Part-time
- Computer literacy
- Computer skills
- Paid training
- Annual leave
9d
Administrator
Westbury On Trym Primary Care Centre —Bristol
- From £13.45 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Annual leave
Quick apply
3d
Clinic Coordinator
Royal United Hospitals Bath NHS Foundation Trust —Bath
- £25,760 - £27,476 a year
- Full-time
- Administrative experience
- Communication skills
- Annual leave
9d
Rheumatology Day Case Clinic Coordinator
Bristol NHS Foundation Trust —Bristol
- £25,760 - £27,476 a year
- Part-time
- Computer literacy
- Continuous improvement
- Data entry
3d
Administrator
Sirona care & health CIC —Bristol
- £25,760 - £27,476 a year
- Part-time
- Data entry
- Annual leave
3d
Receptionist (Maternity Cover)
Dockham Surgery —Cinderford
- From £11,100.85 a year
- Front desk
- IT
- In-person
- Free parking
Quick apply
11d

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Patient Services Administrator

Alton Street Surgery
Ross-on-Wye

Quick apply

Job details

Part-time
From £12.21 an hour

Benefits

Annual leave

Qualifications

Care record keeping
Document control
Record keeping
Medication administration
Clinical record keeping
Updating electronic health records
Updating electronic care records
Patient appointment coordination
GCSE
Incident Reporting
Filing
Scanning
Patient service
Administrative experience
Appointment booking and call handling
Opening procedures
Risk management
Electronic patient record systems
Front desk
Typing
Care Quality Commission standards
Capacity planning
Appointment scheduling
Patient record updating
Clinical notes tracking
Document management
Managing patient records
Office experience

Full job description

JOB SUMMARY:

The Patient Services Administrator provides front-of-house reception and care navigation, full administrative support, and comprehensive secretarial services to enable safe, efficient and patient‑centred care across the practice.

The role spans patient contact and appointment management, processing clinical correspondence and referrals, clinical coding and workflow, summarising and maintaining medical records, and general practice administration.

The post‑holder will handle patient information accurately and confidentially while coordinating with clinicians, external providers and partner services to ensure timely processing and continuity of care.

This role requires Extended Access reception cover until 8pm on a Wednesday, and occasional Saturday cover on a rota basis.

Team members will expect to have some understanding of all processes outlined but may have specific duties in certain areas according to skillset, previous experience and practice needs.

KEY RESPONSIBILITIES:

The following are the core responsibilities of the Patient Services Administrator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

Patient Contact, Reception & Care Navigation

· Provide a professional, friendly and efficient front‑of‑house service in person, by telephone and online.

· Act as first point of contact, using care navigation to direct patients to the most appropriate clinician or service, including community and self‑care options where suitable, escalating to clinical staff when needed.

· Book, amend and cancel appointments in line with practice guidelines; manage arrivals, waiting lists and support capacity planning.

· Undertake opening and closing procedures; provide extended access cover (e.g. Wednesday until 8pm) and occasional Saturday rota cover as required.

Clinical Correspondence & Referrals

· Receive, manage and process incoming clinical correspondence (e.g. hospital letters, reports, test results), ensuring accurate distribution for review and action.

· File/scan documents promptly to patient records within the clinical system, maintaining clear audit trails.

· Prepare and submit patient referrals (including via NHS e-Referral Service), ensuring required clinical information and documentation are included; track and follow up as appropriate.

· Provide secretarial support to clinicians, including typing letters and handling external correspondence requests.

Records Management, Summarising & Clinical Coding

· Accurately summarise new and transferred records and update patient histories in the clinical system.

· Apply appropriate clinical codes to diagnoses, procedures and concepts to maintain high‑quality data.

· Administer daily document workflow (e.g. document management queues), scanning, coding and assigning to the correct clinician in a timely manner.

· Liaise with Primary Care Support England (PCSE) for the accurate receipt and processing of paper records.

General Administration & Communication

· Process incoming and outgoing post; manage practice correspondence and maintain organised filing systems.

· Assist with Subject Access Requests (SARs) and third‑party requests (e.g. insurance, solicitors, DVLA) in line with policy.

· Support clinicians with non‑clinical administrative tasks and prescription/medication administration in accordance with practice procedures.

· Respond to patient queries regarding referrals, appointments and documentation, providing clear information while maintaining confidentiality.

Information Governance, Safeguarding & Compliance

· Handle all patient information in accordance with information governance, data protection and confidentiality policies.

· Follow practice policies, standard operating procedures and contribute to CQC compliance and inspection readiness.

· Identify and escalate risks, incidents, safety and safeguarding concerns appropriately; support incident reporting and risk management processes.

Teamworking & Meetings

· Work collaboratively with clinical and administrative colleagues; communicate effectively to support smooth daily operations.

· Attend and contribute to patient services team meetings and relevant practice meetings (e.g. clinical governance).

· Provide flexible cover across the team during peaks in demand, annual leave and sickness.

· Consult with the Patient Services Manager as the designated first point of contact for any arising queries.

Digital Systems and Automation

· Confidently use a range of digital software and patient‑management systems to support efficient service delivery.

· Maintaining accurate electronic records, navigating clinical and administrative platforms, and utilising digital tools to streamline workflows such as appointment scheduling, referrals, and patient communications.

· Support the implementation of new digital systems and automation

SECONDARY RESPONSIBLITIES

In addition to these primary responsibilities, the Patient Services Administrator may also be required to:

· Participate in local initiatives to enhance service delivery and patient care

· Support and participate in shared learning within the organisation

This job description is not exhaustive. You should understand that your job title and job description may be amended from time to time and that you may be called upon to carry out additional or other duties as may reasonably be required.

Overview of your organisation

Alton Street Surgery is well established and has a very good reputation for patient care and accessibility. In 2018 the surgery received a rating of Outstanding from the CQC. The practice provides care to approximately 11,700 patients in Ross-on-Wye and surrounding rural areas.

We have a young and enthusiastic Partnership who are family friendly and who encourage a strong team ethos within the surgery. It is very important to the partners that this is maintained and developed. Learning is important in the organisation, and the partners encourage the development of staff.

Job Type: Part-time

Pay: From £12.21 per hour

Work Location: In person

Quick apply

Refine Your Search

patient access occupations jobs in charfield, gls

Patient Services Administrator

Discharge and Flow Senior Coordinator

Patient Advisor

Administrator - Complex Leg, Tissue Viability and Lymphoedema Services

Urology Patient Pathway Assistant

Care Navigator

Service Coordinator

General Practice Administration Assistant

Booking Coordinator - Dermatology Department

Receptionist / Administrator Chew Medical Practice

Community Care Coordinator

Administrator

Medical Receptionist Full Time

Care Coordinator/Receptionist (part time)

Mental Health Call Handler

Administrator

Clinic Coordinator

Rheumatology Day Case Clinic Coordinator

Administrator

Receptionist (Maternity Cover)

I want to receive the latest job alerts for patient access occupations in charfield, gls

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