Service desk Work, Jobs in Heath, Dby (with Salaries)

Digital Transformation - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
11d
Customer Service Administrator - Apprentice
Boneham & Turner Ltd —Nottingham
- Microsoft Word
- Microsoft Outlook
- Front desk
3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- Continuous improvement
- Mentoring
Quick apply
Front of House Receptionist (Nottingham)
Switch Up —Nottingham
- Part-time
- Travel
- Organisational skills
- Front desk
- Paid training
- Gym membership
12d
Systems Engineer
Thrive —Mansfield
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Time management
Quick apply
6d
IT Support & Projects Technician
Oliver King Consulting Limited —Sheffield
- Up to £30,000 a year
- Full-time
- Travel
- Communication skills
Quick apply
3d
Apprentice IT Support Engineer
Fulcrum Utility Services —Sheffield
- £18,000 a year
- No experience needed
- Travel
- Communication skills
- Free parking
- Annual leave
4d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Writing skills
- Windows
- Free parking
- Employee assistance programme
Quick apply
Second Line Analyst
Computacenter —Nottingham
- Organisational skills
- SharePoint
- Communication skills
First Line Analyst
Computacenter —Derby
- 12 hour shift
- Project management
- Presentation skills
- Computer networking
6d
Desktop Support Analyst - Derby
Brightwell —Derby
- Analysis skills
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Computer networking
- Communication skills
- Employee assistance programme
Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Computer networking
- Communication skills
- Employee assistance programme
Planning and Dispatch Manager
Getinge Ltd. —Derby
- Hybrid work
- Microsoft Word
- Salesforce
- Continuous improvement
4d
Professional Services Engineer (4th Line)
Millgate —Sheffield
- £55,000 - £60,000 a year
- Full-time
- Azure
- Continuous improvement
- Mentoring
Quick apply
Knowledge Manager
Rolls-Royce —Derby
- Full-time
- Continuous improvement
- No degree
- AI
- Annual leave
1d
Microsoft 365 Specialist (Europe)
SARIA Ltd —Bentley
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
3d
Customer Support Technician Apprentice
QA Apprenticeships —Sheffield
- £22,000 - £24,000 a year
- Full-time
- Communication skills
Senior IT Infrastructure Engineer
Flint Bishop —Derby
- Weekend availability
- Azure
- Writing skills
- Communication skills
- Employee discount
Quick apply
Lead Portfolio Analyst
Flint Bishop —Derby
- Full-time
- Analysis skills
- Bachelor's degree
- Business
- Free parking
- Employee discount
Quick apply

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Digital Transformation - IT Service Support Agent

Post Office Ltd -
Chesterfield

Apply Now

Job details

Full-time | Fixed term contract
11 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Technical troubleshooting
Ticket management
Analysis skills
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Multidisciplinary collaboration
Root cause analysis
Incident log maintenance
Communication skills
Help desk

Full job description

Summary

Salary: Competitive Salary and Benefits
Grade: 2B
Reporting Line: IT Service Desk Team Leader
Contract Type: Fixed Term Contract - 12 months
Location: Chesterfield

What to expect

As an IT Service Desk Agent you will join us on our journey and undertake a truly valuable role responsible for resolving Software, Hardware, and Network-related issues to ensure the smooth functioning of Technology Services.

The IT Service Desk Agent acts as the first point of contact for users seeking technical assistance, and they must possess excellent communication and problem-solving skills to effectively address user concerns.

You will be working to provide timely and effective technical support to end-users via phone, email, chat, or in-person. Assist users with troubleshooting hardware, software, and network issues, and guide them through problem resolution steps.
This role offers you an exciting opportunity to collaborate with other support professionals, technicians, or developers. Strong teamwork and collaboration skills are essential for effective problem resolution and knowledge sharing.

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

25 days annual leave (rising to 30 after 2 years), plus bank holidays
Up to 10% on target bonus opportunity
Generous pension scheme with minimum 10% employer contribution
Access to 24/7 digital GP services and our Employee Assistance Programme
6 x Life assurance and income protection after 12 months service
Over 400 online courses, mentoring, apprenticeships, and development programmes
Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

You will demonstrate patience, even in challenging situations. Understand that customers may be frustrated or stressed and respond with empathy and understanding. As an IT Service Desk Agent, you will:

Provide timely and effective technical support to end-users via phone, email, chat, or in-person. Assist users with troubleshooting hardware, software, and network issues, and guide them through problem resolution steps.
Identify, diagnose, and resolve technical problems reported by end-users. Escalate complex issues to the appropriate IT teams or senior support staff for further investigation and resolution.
Document all support requests, incidents, and solutions in the helpdesk ticketing system or incident management tool.
Ensure accurate and detailed records are maintained to track the progress and resolution of each reported issue.
Put the customer at the centre of your interactions and prioritise their needs and satisfaction. Listen actively, empathize with their concerns, and provide personalised assistance.
Develop strong analytical and problem-solving abilities to diagnose and resolve customer issues.
Utilise a logical and structured approach to troubleshoot problems, identify root causes, and propose effective solutions.
Prioritise tasks and manage your time effectively to ensure timely responses to customer inquiries.
Strive to meet or exceed service level agreements (SLAs) and keep customers informed about progress or delays.

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are.

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve.

If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers.postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact [email protected]

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.

#LI-DNI

Apply Now

Refine Your Search

service desk jobs in heath, dby

Digital Transformation - IT Service Support Agent

Customer Service Administrator - Apprentice

3rd Line Service Desk Engineer

Front of House Receptionist (Nottingham)

Systems Engineer

IT Support & Projects Technician

Apprentice IT Support Engineer

1st-2nd Line IT Support Engineer

Second Line Analyst

First Line Analyst

Desktop Support Analyst - Derby

Level 2 Helpdesk Engineer

Level 1 Helpdesk Engineer

Planning and Dispatch Manager

Professional Services Engineer (4th Line)

Knowledge Manager

Microsoft 365 Specialist (Europe)

Customer Support Technician Apprentice

Senior IT Infrastructure Engineer

Lead Portfolio Analyst

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