Customer service representative Work, Jobs in Thornbury, Bst (with Salaries)

Distribution Customer Service Representative
Expeditors —Bristol
- Full-time
- Continuous improvement
- Data entry
- Organisational skills
- Employee stock purchase plan
Quick apply
Customer Service Assistant
World Duty Free Group —Bristol
- Part-time
- Customer service
- Communication skills
Quick apply
Customer Experience Agent
Southern Communications Group —Bradley Stoke
- £26,000 - £30,000 a year
- Full-time
- Communication skills
- Negotiation
- Free parking
- Employee assistance programme
3d
Customer Service Advisor
VAPOR CLEAN —Weston-super-Mare
- £13.45 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Employee discount
Quick apply
5d
Customer Service Assistant
Southern Co-op —Bristol
- Employee assistance programme
- Employee discount
12d
Senior Customer Service Representative - FM Helpdesk
Equans —Bristol
- Full-time
- Supervising experience
- IT
- Communication skills
- Annual leave
- Employee assistance programme
13d
Customer Service Advisor - Monday to Friday
Curo —Bath
- £26,265 - £29,829 a year
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Representative
William Hill —Avonmouth
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Internal Sales/Customer Service Person
Antifriction Components Limited —Brislington
- From £12.71 a year
- Full-time
- Sales
- Customer service
- Computer literacy
- Free parking
- Referral programme
Quick apply
3d
Customer Service Team Leader
Ayvens —Bristol
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Computer literacy
- Continuous improvement
- Free parking
- Annual leave
Inside Sales, Customer Service
Semtech —Bristol
- Full-time
- Hybrid work
- Salesforce
- English
- Bachelor's degree
Customer Support Co-Ordinator - Part Time
Taylor Wimpey —Bristol
- Part-time
- Continuous improvement
- Annual leave
- Employee discount
3d
Customer Service Representative
LivaNova —Gloucester
- Full-time
Customer Service Representative
Fidelity International —Kingswood
- £27,000 a year
- Full-time
- Phone etiquette
- Communication skills
- Free parking
- Employee assistance programme
Operations & Client Services Coordinator
Sunflower Home Support —Trowbridge
- From £1,200 a month
- Full-time
- Hybrid work
- Management
- Business development
- Supervising experience
- Annual leave
- Sick pay
Quick apply
13h
Customer Service Assistant
Wickes —Newport
- £8.82 - £12.71 an hour
- Weekend availability
- Annual leave
- Employee discount
14d
Customer Service Advisor
Gloucester Quays —Gloucester
- £13.45 an hour
- Part-time
- Microsoft Word
- Customer service
- Continuous improvement
- Employee discount
Quick apply
5d
Customer Experience Agent (Curve)
Lloyds Banking Group —Bristol
- £22,200 - £27,530 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Employee discount
8h
Snr Customer Care & Resolutions Specialist
MillerKnoll —Melksham
- Full-time
- CRM software
- Continuous improvement
- Organisational skills
Administrator Role (Customer Service and Dispatch Assistant)
ZigZag Education —Bristol
- From £29,036 a year
- Part-time
- Microsoft Excel
- Computer literacy
- Administrative experience
Quick apply

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customer service representative jobs near thornbury, bst

Distribution Customer Service Representative

Expeditors -
Bristol

Quick apply

Job details

Full-time

Benefits

Employee stock purchase plan
Cycle to work scheme
Company pension
Private medical insurance

Qualifications

Customer service call handling
Shipping & receiving
Continuous improvement
Data entry
Organisational skills
Customer support
Customer interaction
Leadership
EU Good Distribution Practice (GDP)
Supply chain customer service
Time management

Full job description

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

SUMMARY DESCRIPTION:

Ensure the proper and timely movement of freight and information, while providing an exceptional customer service within the Distribution department

Daily process and input of all customer orders and distribution accounts.
Provide daily operational reports that are accurate and timely.
Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
Trace orders as required and notify customers of any activity concerning their orders.
Ensure accurate and timely client and vendors billing.
Maintain damage records and backorder logs.  Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.
Act as a liaison between the warehouse and the customer in administration of accounts
Maintain strong relationships with vendors (trucking companies, and others).
Provide support with other miscellaneous projects, filing and research
Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Escalation of problems to Management when necessary

WHAT WE EXPECT FROM YOU:

Expeditors Key Performance Expectations

Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.

Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize

Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards

Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary

Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate

Specific Performance Expectations

Timely and Accurate Shipment Processing: Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures

Timely and Accurate Data Entry: Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution

Timely and Accurate Billing and Accounting: Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.

Qualifications

The ideal candidate would have experience within the healthcare sector and understand the importance of Good Distribution Practice (GDP).

Positive and willing to help attitude

Understanding transportation process of all models is a plus

Good computer skills (e.g., MS Excel, MS Word)

6 months to 1-year related experience and/or training; or equivalent combination of education and experience

Meet company standards of 52 hours training per year, including as needed management/leadership training

Excellent organisational skills, time management skills in addition to a professional manner

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely obtain positive results

Additional Information

Expeditors offers excellent benefits

Private Medical Insurance
Pension Scheme
Life Assurance
Bike to work scheme
Employee Stock Purchase Plan
Training and Personnel Development Programme

Must have the Right to Work in the UK

Quick apply

Refine Your Search

customer service representative jobs in thornbury, bst

Distribution Customer Service Representative

Customer Service Assistant

Customer Experience Agent

Customer Service Advisor

Customer Service Assistant

Senior Customer Service Representative - FM Helpdesk

Customer Service Advisor - Monday to Friday