Complaints manager Work, Jobs in Irvine (with Salaries)

Cargo Operations Coordinator
Forex Cargo UK Ltd —Glasgow
- £25,000 - £34,000 a year
- Full-time
- English
- In-person
- Time management
- Flexitime
Quick apply
5d
Assistant Manager
KwikFit —Paisley
- £30,690 a year
- Full-time
- Customer service
- Team management
- Employee assistance programme
- Employee discount
Investment Manager - 24 month FTC
Maryhill Housing —Glasgow
- £51,075 - £55,259 a year
- Temporary
- Team management
- Quality control
- Contracts
5d
Senior Casework Officer - Civil Service and Royal Mail Pensions
Cabinet Office —Glasgow
- £37,922 a year
- Part-time
- Presentation skills
- Leadership
- Annual leave
10d
Resident Liaison Officer
Bell Building Projects Ltd —Glasgow
- Part-time
- CRM software
- English
- Organisational skills
Retail Customer Service
Entain —Dalry
- £13 an hour
- Overtime
- Cash handling
Guest Services Manager
Hotel Indigo Glasgow —Glasgow
- Nights as needed
- Bar
- Customer service
- Hotel
- Annual leave
Quick apply
6d
Lead Credit & Collections Representative (German speaker)
Thermo Fisher Scientific —Paisley
- Full-time
- Microsoft Powerpoint
- Writing skills
- Analysis skills
After Sales / Customer Service Executive (Stewart Travel)
Brooklyn Travel —Glasgow
- Monday to Friday
- Hybrid work
- Hotel
- Travel
- Communication skills
Quick apply
7d
Assistant Housing Officer
Sanctuary Group —Glasgow
- £29,217 a year
- Temporary
- English
- Communication skills
- Annual leave
- Employee discount
Quick apply
11d
Domestic Assistant/Laundry Assistant ATL1
ENHANCE HEALTHCARE LTD —Ayr
- £12.71 an hour
- Full-time
- In-person
- Hotel experience
Quick apply
6d
Domestic Assistant/Laundry Assistant
ENHANCE HEALTHCARE LTD —Ayr
- £12.71 an hour
- Full-time
- In-person
- Hotel experience
Quick apply
8d
Senior Pension Administrator
Aptia Group —Glasgow
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
QA Manager
Bell Building Projects Ltd —Glasgow
- Full-time
- Continuous improvement
- Quality control
- Construction experience
12d
Shift Manager
GAD Corporation (do not delete) —Ayr
- £13.79 an hour
- Night shift
- Basic maths
- Cooking
- Maths
- Annual leave
- Flexible schedule
14d
Customer Service Executive - Glasgow
Matthew Algie —Glasgow
- £27,626.30 a year
- Full-time
- Computer literacy
- Writing skills
- Computer skills
- Annual leave
- Employee discount
4d
Manager
Playtopia —Glasgow
- £12.71 - £15.00 an hour
- Full-time
- Serving
- Hospitality
- Supervising experience
- Free parking
Quick apply
12d
Head Housekeeper
Atlas Hotels —Glasgow
- £34,650 a year
- Hotel
- Team management
- Training & development
- Employee discount
- Referral programme
Quick apply
CDE Lead / Principal Consultant - Real Estate - UK Wide
Turner & Townsend —Glasgow
- Full-time
- Management
- No experience needed
- Presentation skills
Quick apply
Parts Supervisor
West Coast Motors (Glasgow) —Glasgow
- Full-time
- Supervising experience
- Organisational skills
- Warehouse experience
Quick apply

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complaints manager jobs near irvine

Cargo Operations Coordinator

Forex Cargo UK Ltd
Glasgow

Quick apply

Job details

Permanent | Full-time
£25,000 - £34,000 a year
5 days ago

Benefits

Additional leave
Flexitime
Paid volunteer time

Qualifications

Import/export documentation
Inbound customer enquiry call handling
Delivery scheduling
UK GDPR
Freight forwarding experience
Filing
Logistics
English
Complaint handling
Tagalog
Transport experience
Transport scheduling
Supply chain customer service
Time management

Full job description

About the Role

Forex Cargo UK Ltd is looking for an organised, customer-focused and commercially aware Cargo Operations Coordinator to support the efficient movement of international cargo from customer booking through collection, processing, shipment and final delivery.

The successful candidate will coordinate cargo bookings, collection schedules, shipment documentation, tracking updates and communication with customers, drivers, warehouse teams, shipping partners and overseas agents. They will help ensure that consignments are processed accurately, dispatched on schedule and delivered in accordance with operational and regulatory requirements.

This position is suitable for a logistics professional with practical experience in cargo operations, freight coordination, transport administration or international shipping who is ready to take greater responsibility for daily operational delivery.

Key Responsibilities

Coordinate customer cargo bookings and shipment requests
Record accurate customer, collection and delivery information
Confirm cargo dimensions, quantities and service requirements
Schedule residential and commercial cargo collections
Coordinate collection routes with drivers and transport partners
Issue booking confirmations and collection instructions
Monitor scheduled collections and follow up on delays
Coordinate cargo intake with warehouse and dispatch teams
Verify that consignments are labelled and recorded correctly
Maintain accurate shipment and customer records
Prepare and review shipping documentation
Check manifests, booking references and consignment details
Ensure that documentation is complete before cargo dispatch
Coordinate consolidation of cargo for international shipment
Monitor container-loading and shipment-preparation schedules
Communicate cut-off dates and estimated departure times
Track cargo throughout collection, processing and transit
Provide customers with accurate shipment-status updates
Investigate delayed, missing or incorrectly recorded consignments
Liaise with shipping lines, freight agents and overseas partners
Support the coordination of cargo arriving at destination ports
Follow up with delivery partners regarding final-mile distribution
Manage customer enquiries by telephone, email and digital channels
Explain service requirements, collection procedures and transit expectations
Resolve routine booking, documentation and tracking concerns
Escalate complex operational issues to the appropriate manager
Support the handling of damaged, delayed or disputed consignments
Record complaints, resolutions and corrective actions
Coordinate claims information with customers and service partners
Monitor service levels and shipment-performance indicators
Prepare daily, weekly and monthly operational reports
Maintain collection, dispatch and delivery tracking spreadsheets
Identify recurring delays and operational process issues
Recommend practical improvements to booking and shipment workflows
Coordinate with finance regarding payments and outstanding balances
Verify that required charges have been recorded correctly
Support customer quotations and service-pricing enquiries
Maintain organised electronic and physical documentation
Follow data-protection and customer-confidentiality procedures
Assist with peak-season planning and increased cargo volumes
Provide operational support to drivers and warehouse employees
Contribute to reliable, efficient and customer-focused cargo services

Qualifications and Experience

At least two years of experience in logistics, freight, transport, shipping or cargo operations
Experience coordinating bookings, collections or deliveries
Practical understanding of transport and warehouse processes
Experience preparing or checking operational documentation
Ability to maintain accurate shipment and customer records
Confidence communicating with customers and logistics partners
Strong organisational and time-management skills
Ability to manage multiple bookings and deadlines simultaneously
Excellent attention to detail
Good numerical and administrative skills
Ability to investigate and resolve operational discrepancies
Experience handling customer enquiries and service issues
Ability to remain calm when managing delays or urgent requests
Strong written and verbal English-language skills
Good working knowledge of Microsoft Excel, Word and Outlook
Ability to use booking, tracking or transport-management systems
Confidence working independently and as part of an operational team
Willingness to support occasional peak-period or weekend operations
Right to work in the United Kingdom

Preferred Experience

Experience in international freight forwarding or cargo services
Familiarity with sea-freight and container-shipping processes
Experience coordinating door-to-door cargo collections
Knowledge of balikbayan-box or personal-effects shipping services
Familiarity with customs and export documentation
Experience using transport-management or warehouse-management systems
Knowledge of cargo manifests and consignment tracking
Experience working with third-party couriers and delivery partners
Familiarity with route-planning tools
Experience supporting claims or service-recovery processes
Knowledge of UK GDPR and customer-data requirements
Experience working with international or multilingual customers
Knowledge of Filipino culture or community services
Filipino-language skills, including Tagalog, would be beneficial
Experience supporting high-volume seasonal operations

Pay: £25,000.00-£34,000.00 per year

Benefits:

Additional leave
Flexitime
Paid volunteer time

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in irvine

Cargo Operations Coordinator

Assistant Manager

Investment Manager - 24 month FTC

Senior Casework Officer - Civil Service and Royal Mail Pensions

Resident Liaison Officer

Retail Customer Service

Guest Services Manager

Lead Credit & Collections Representative (German speaker)

After Sales / Customer Service Executive (Stewart Travel)

Assistant Housing Officer

Domestic Assistant/Laundry Assistant ATL1

Domestic Assistant/Laundry Assistant

Senior Pension Administrator

QA Manager

Shift Manager

Customer Service Executive - Glasgow

Manager

Head Housekeeper

CDE Lead / Principal Consultant - Real Estate - UK Wide

Parts Supervisor

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