Systems analyst Work, Jobs in Kegworth, Lec (with Salaries)

First Line Analyst
Computacenter —Derby
- 12 hour shift
- Project management
- Presentation skills
- Computer networking
6d
Finance Project Business Analyst
NEXT —Leicester
- From £70,000 a year
- Call to connect
- Microsoft Powerpoint
- Analysis skills
- Communication skills
- Free parking
- Employee discount
11d
Research Scientist - Surface Science and Materials
Lubrizol —Hazelwood
- Full-time
- Doctoral degree
- Laboratory experience
- Travel
Oracle APEX Software Developer
DNV —Loughborough
- Full-time
- Hybrid work
- Software troubleshooting
- Mentoring
- Communication skills
- Annual leave
- Employee assistance programme
Senior Solutions Analyst - Decisioning
Experian Information Solutions —Nottingham
- Full-time
- Agile
- Financial services
- Leadership
- Annual leave
3h
Senior Solutions Analyst - Decisioning
Experian —Nottingham
- Full-time
- Hybrid work
- Agile
- Financial services
- Leadership
- Annual leave
Quick apply
5h
Desktop Support Analyst - Derby
Brightwell —Derby
- Analysis skills
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
Finance Analyst
Rolls-Royce —Derby
- Full-time
- Analysis skills
- Annual leave
1d
Collections Analyst
Culina Group —Risley
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Cloud Solutions Analyst
RLDatix —Melbourne
- Hybrid work
- Azure
Finance Analyst
Blue Light Card —Leicester
- Hybrid work
- SQL
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Project Planner
Tarmac —Loughborough
- Full-time
- PMP
- Engineering
- Communication skills
- Employee discount
Quick apply
5d
Digital Business Analyst
Riviera Travel —Burton-On-Trent
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
IT Business Analyst
Athena Advisory Solutions Ltd —Leicester
- £36,800 - £46,500 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Mentoring
Quick apply
3d
Data Archival Discovery Analyst
RLDatix —Melbourne
- Analysis skills
- Medical terminology
- Communication skills
11d
Digital Business Analyst
Cromwell —Leicester
- Full-time
- Hybrid work
- In-person
- Communication skills
Supply Chain Analyst
621 Druck Limited —Leicester
- Full-time
- Analysis skills
- Continuous improvement
- No degree
13d
Billing Analyst
Stadia Group Limited —Enderby
- £26,000 - £29,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Analysis skills
- Health & wellbeing programme
Quick apply
Contracts Analyst
Vaillant Group U.K. Ltd —Belper
- Full-time
- Databases
- Analysis skills
- Contracts
4d
Salesforce Developer
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Software troubleshooting
- Salesforce
- Communication skills

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First Line Analyst

Computacenter -
Derby

Apply Now

Job details

Full-time | Fixed term contract
6 days ago

Qualifications

Technical troubleshooting
Stakeholder liaison
Incident queue management
IT service management
Project management
Service restoration
Presentation skills
Computer networking
Customer support
Customer interaction
Help desk

Full job description

Location: UK - Cust Site - Derby, UK - Cust. Site ENG | Job-ID: 219644 | Contract type: Fixed Term Contract | Business Unit: Service Desk

Life on the team

A Security Cleared (Minimum SC) First Line Analyst working in the Remote Service Desk Support team on a 24/7, 12 hour shift pattern. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenter’s customers, including problem investigation, support documentation and technical coaching.

Hours - 37.5 (per week)

Hybrid - 3-5 days a week in the office (Derby)

What you’ll do

Incident/Request Management 80%

Manage incidents routed from First Level analysts and resolve within the limits of knowledge and contract.
Maintain technical knowledge and expertise associated with applications specific to individual customers.
Progress / close incidents to a satisfactory conclusion on the incident management system.
Liaise with the team and other Service Analysts / customer on open incidents ensuring no incidents is left unattended beyond SLA.
Escalate potential service issues initially with Team Leader.
Liaise with Team Leader on specific projects where requested

Knowledge Management 20%

To review and update technical support documents and procedures considering personal experience and information received.
Share knowledge with colleagues and customers through direct communication and knowledge sharing tools.
Proactively research problems and solutions and document findings for the advantage of customers and colleagues.
Actively develop personal knowledge and awareness of new products and solutions.

What you’ll need

Experience in a Second Line Support capacity, with proven experience of resolving incidents for a large corporate customer.
Understanding of Corporate IT Environments and their relationship to users of the IT Infrastructure.
General awareness of developments in the IT industry.
Must have excellent troubleshooting skills.
Ability to work in a team and to support team members.
Committed to customer satisfaction and ownership of issues.
Experience of supporting Windows 11 and M365.
Experience with supporting remote workers across a VPN.
Experience of rebuilding workstations.
Experience of networks.
Must have excellent customer service skills, communication and strong attention to detail.

Desired, but not essential:

Project management skills.
Trend analysis and reporting.
Experience in presenting data to stakeholders.

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

systems analyst jobs in kegworth, lec

First Line Analyst

Finance Project Business Analyst

Research Scientist - Surface Science and Materials

Oracle APEX Software Developer

Senior Solutions Analyst - Decisioning

Senior Solutions Analyst - Decisioning

Desktop Support Analyst - Derby

Finance Analyst

Collections Analyst

Cloud Solutions Analyst

Finance Analyst

Project Planner

Digital Business Analyst

IT Business Analyst

Data Archival Discovery Analyst

Digital Business Analyst

Supply Chain Analyst

Billing Analyst

Contracts Analyst

Salesforce Developer

I want to receive the latest job alerts for systems analyst in kegworth, lec

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