Learning & development administrator Work, Jobs in Wormley, Sry (with Salaries)

Senior Pensions Complaints Administrator
WTW —Redhill
- Full-time
- Hybrid work
- Microsoft Word
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
1h
Administrator - Independent Maternity Review
University Hospitals Sussex NHS Foundation Trust —Worthing
- £28,392 - £31,157 a year
- Full-time
- Customer service
- Word processing
- Microsoft Office
16h
Legal & Risk Team Data Administrator
Brainkind —Burgess Hill
- Up to £26,300 a year
- Part-time
- Hybrid work
- Organisational skills
- Contracts
- Communication skills
- Free parking
- Annual leave
Quick apply
8d
Property Data Administrator
InfoTrack —Woking
- £26,300 - £28,300 a year
- Full-time
- Hybrid work
- Microsoft Word
- Organisational skills
- Communication skills
- Annual leave
- Flexitime
Quick apply
Office Administrator
Headwear UK —Egham
- £28,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
3d
Pensions Administrator (Bulk Purchase Annuities)
Equiniti —Crawley
- Full-time
- Computer literacy
- Writing skills
- Computer skills
- Employee assistance programme
- Employee discount
Dental Receptionist/Administrator
HCRG Care Group —Guildford
- £24,853 a year
- English
- Administrative experience
- Data entry
- Employee discount
Quick apply
Job Planning and Revalidation Administrator
Hampshire Hospitals NHS Foundation Trust —Basingstoke
- £28,392 - £31,157 a year
- Full-time
- Analysis skills
- Analytics
5d
Leasing Administrator
Carwow —Winnersh
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
- Referral programme
Business Support Administrator
Menzies LLP —Gatwick Airport
- Full-time
- Hospitality
- Microsoft Office
- Databases
Quality Assurance & Regulatory Affairs Executive - Maternity Cover
TensCare Ltd —Epsom
- £35,000 - £42,500 a year
- Temporary
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Team management
- Profit sharing
- Work from home
Quick apply
7d
Test Center Manager (Guildford)
Pearson —Guildford
- Weekend availability
- Management
- Computer literacy
- Travel
Receptionist/Administrator
Operose Health —Basingstoke
- £24,960 a year
- Full-time
- Microsoft Word
- Computer literacy
- Front desk
- Annual leave
Quick apply
Housing Administrator
Field Lane Foundation —Reigate
- £27,000 a year
- Organisational skills
- Communication skills
Head of Additional Learning Support (ALS)
hireful —Weybridge
- £48,600.00 - £48,687.93 a year
- Team management
- No degree
- Travel
Quick apply
Customer Service Administrator
The Pallet Network —Crawley
- Full-time
- Continuous improvement
- Data entry
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Business Administrator (Day)
Maria Mallaband Care Group —Bisley
- £14.97 an hour
- 12 hour shift
- Microsoft Word
- Computer literacy
- Human resources
- Employee assistance programme
- Employee discount
5d
Administrator
TC-Group —Steyning
- £21,000 - £24,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- English
- Organisational skills
- Free parking
- Annual leave
Quick apply
12d
Subject Access Request (SAR) Operational Manager
University Hospitals Sussex NHS Foundation Trust —Worthing
- £39,959 - £48,117 a year
- Full-time
- Continuous improvement
- Team management
- No degree
- Annual leave
5d
Home Support Administrator
Greensleeves Care —Old Windsor
- Up to £32,956.56 a year
- Full-time
- Administrative experience
- Human resources
- Recruiting
- Annual leave
- Employee assistance programme
Quick apply
16h

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learning & development administrator jobs near wormley, sry

Senior Pensions Complaints Administrator

WTW -
Redhill

Apply Now

Job details

Full-time
1 hour ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Life insurance
Car scheme

Qualifications

Microsoft Word
Pension
Mentoring junior staff
Complaint handling
Quality assurance
Mentoring
Organisational skills
Training & development
Root cause analysis
Communication skills
Internal quality assurance
Time management

Full job description

Description

Join us as a Senior Pensions Complaints Administrator within our Outsourcing line of business based out of our offices in Redhill working hybrid.

. In this role, you will work closely with the Quality Assurance Manager, undertaking regular quality assurance assessments on the work undertaken by the team and playing a lead role in effective complaint handling. This will include completion of monthly quality audit and complaints reports, identifying errors and process failures and then working with the Quality Assurance Manager to support and drive change and proactively improve the quality of the service provided to members.

The role is an exciting opportunity to build on your previous experience and knowledge. You will have the opportunity to further your career by learning new skills and engaging in continuous development via formal training, on the job learning and professional qualifications.

Quality Assurance

Understand and suggest improvements to the Quality Assurance framework and approach, identifying themes, coaching areas, training needs and identifying best practices.
Provide effective guidance and support to administration staff on quality and customer service matters
Support the Quality Assurance Manager to ensure there is appropriate governance of all Quality Improvement activities.
Be a point of contact and a representative at internal quality forums and root cause analysis meetings

Complaint Handling

Ensure complaints are handled efficiently and professionally, with high quality responses and appropriate updates to members, to deliver a good customer experience
Ensure complaints are investigated thoroughly, gathering all necessary information and evidence to reach fair and informed decisions
Recommend to Quality Assurance Manager levels of distress and inconvenience to be paid to customers. Process these once approved and keep a record of the amount paid and reasons why
Review customer feedback and ensure appropriate audit and/or process review conducted with resulting recommendations presented to the Quality Assurance Manager

Reporting

Responsible for completing monthly quality audit and complaints reports, with root cause analysis and identification of themes

Qualifications

What you'll bring

Experience working in an occupational pension administration team carrying out administration processes, including Retirements, Transfers and Deaths (DB Pensions experience is preferred however DC Pensions could be considered)
Experience and knowledge of Pensions Legislation and Regulations and applying these within an administration team in response to changes or new legislation.
High level attention to detail and skilled in following and applying procedural documentation
Excellent organisational and time management skills and being able to manage own workload
Excellent interpersonal skills to include good written and verbal communication and use of Microsoft Excel and Word.
Experience of coaching and supporting less experienced colleagues.
Experience of working in a hybrid/multi-site team would be an advantage.
Flexible approach and positive attitude and communication style

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more. Start making the most of your career and wellbeing with a range of benefits tailored for you.

Equal Opportunity Employer

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [email protected]

(OGB2)

Apply Now

Refine Your Search

learning & development administrator jobs in wormley, sry

Senior Pensions Complaints Administrator

Administrator - Independent Maternity Review

Legal & Risk Team Data Administrator

Property Data Administrator

Office Administrator

Pensions Administrator (Bulk Purchase Annuities)

Dental Receptionist/Administrator

Job Planning and Revalidation Administrator

Leasing Administrator

Business Support Administrator

Quality Assurance & Regulatory Affairs Executive - Maternity Cover

Test Center Manager (Guildford)

Receptionist/Administrator

Housing Administrator

Head of Additional Learning Support (ALS)

Customer Service Administrator

Business Administrator (Day)

Administrator

Subject Access Request (SAR) Operational Manager

Home Support Administrator

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