It support technician Work, Jobs in Dummer, Ham (with Salaries)

RMA Coordinator / Technical Support Specialist
Habitech LTD —Basingstoke
- £25,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Quality control
Quick apply
Customer Support Technician
Ricoh —Reading
- Communication skills
1st Line Support Analyst
FluidOne —Camberley
- Continuous improvement
- Communication skills
- Employee assistance programme
IT Operations - First Level Transaction Monitoring Associate
Visa Europe Limited —Basingstoke
- 12 hour shift
- Spanish
- Computer literacy
- Analysis skills
Quick apply
IT Analyst Field Support
Axiom Technologies —Reading
- Full-time
5d
Associate Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills
Quick apply
Assoc Application Analyst
Visa Europe Limited —Basingstoke
- 12 hour shift
- Analysis skills
- Bachelor's degree
- Organisational skills
Quick apply
IT Field Support Engineer
Aspire Technology Solutions —Reading
- £28,860 - £36,000 a year
- Full-time
- Computer networking
- Communication skills
Quick apply
Systems Administrator (Associate)
Visa Europe Limited —Basingstoke
- Computer Science
- Engineering
- Maintenance
Quick apply
9d
ERP Support Helpdesk
Medatech UK —Eastleigh
- From £28,000 a year
- Full-time
- Computer literacy
- SQL
- Computer skills
- Sick pay
Quick apply
Support Engineer
Benifex —Southampton
- Remote
- Continuous improvement
- Communication skills
- Employee assistance programme
Specialist IT Services and Support II
Hollister Europe Limited —Winnersh
- £40,000 - £50,000 a year
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Technical Support Engineer
ROHDE & SCHWARZ GmbH & Co. KG —Fleet
- Continuous improvement
- Life insurance
9h
Junior Operations Analyst
Kingfisher —Eastleigh
- 12 hour shift
- Hybrid work
- Microsoft Word
- Organisational skills
- Communication skills
1d
VodafoneThree - VBSE Service Desk Analyst
Vodafone —Farnborough
- Weekend availability
- Analysis skills
- Continuous improvement
- Communication skills
- Employee discount
1d
First Line Triage Technology Support Agent
Places for People —Camberley
- £27,000 a year
- Employee discount
- Flexible schedule
Associate Support Engineer
PaperCut Software —Bracknell
- Full-time
- Hybrid work
- Computer Science
- Continuous improvement
- Computer skills
Quick apply
Engineer – HW Tech Support
264 Quantum Storage Belgium BV —Bracknell
- £25,000 - £40,000 a year
- Weekend availability
- Hybrid work
- Spanish
- Computer Science
- English
- Employee stock purchase plan
Quick apply
Desktop Support Engineer
Servers.com —Guildford
- £27,000 - £35,000 a year
- Full-time
- Hybrid work
- Google Suite
- Scripting
- Annual leave
- Work from home
Quick apply
IT Support Apprentice
PETA —Fareham
- £16,640 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
8d

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it support technician jobs near dummer, ham

RMA Coordinator / Technical Support Specialist

Habitech LTD
Basingstoke

Quick apply

Job details

Permanent | Full-time
£25,000 a year

Benefits

Company pension
Company events
Private medical insurance
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Microsoft Excel
Returns processing
Customer service
Process improvement
Case record updates
Microsoft Office Suite
Technical support
Quality control
Organisational skills
Customer support
Customer interaction

Full job description

RMA COORDINATOR

Technical Support Team | Basingstoke, Hampshire | Full Time | Salary: £25k per annum

We are looking for a driven and organised individual to join our Technical Support team as an RMA Coordinator. Prior experience in this type of role is welcome but by no means essential; we are equally happy to hear from recent college or university graduates who are ready to build a career within a specialist, market-leading business. What matters most is the right attitude and a genuine willingness to learn.

ABOUT HABITECH:

Founded in 2006, Habitech is one of the UK's leading value-added distributors of specialist AV products and systems. From our Basingstoke headquarters, we supply and support residential and commercial integrators across the country, representing 60+ world-class brands spanning premium audio, video, projection, networking, smart control, lighting, and much more. We are more than a distributor; we provide technical support, system design guidance, professional training, and hands-on aftercare, making us a true long-term partner to every dealer we work with.

THE ROLE:

As RMA Coordinator, you will manage the end-to-end returns and warranty process across our product portfolio. Working closely with our Technical Support team, suppliers, and dealer network, you will ensure every return, repair, or replacement case is handled with accuracy, efficiency, and professionalism.

Full training will be provided from day one. We are looking for someone who is methodical, communicates well, and takes real ownership of their work.

KEY RESPONSIBILITIES:

- Manage RMA Process: Oversee the end-to-end RMA process, from receiving returns to processing claims and coordinating repairs or replacements.

- Customer Communication: Serve as the primary point of contact for customers regarding RMA enquiries, providing timely updates and resolving issues efficiently.

- Documentation and Tracking: Maintain accurate records of RMA requests, actions taken, and outcomes. Ensure all documentation is complete and up-to-date in the RMA system.

- Liaison with Technical Support: Work closely with the technical support team to diagnose issues, ensure proper documentation, and facilitate the repair or replacement process.

- Quality Control: Conduct quality checks on returned products to determine the cause of failure and ensure compliance with warranty terms and conditions.

- Supplier Coordination: Coordinate with suppliers for the return, repair, or replacement of products, ensuring timely and cost-effective solutions.

- Process Improvement: Identify opportunities to enhance the RMA process, streamline operations, and improve customer satisfaction.

WHAT WE'RE LOOKING FOR:

- Strong organisational skills and the ability to manage multiple open cases simultaneously

- Clear, confident communication - written and verbal

- A methodical, detail-oriented approach; accuracy matters in this role

- Self-sufficient and able to take initiative without needing to be directed at every step

- A natural problem solver who can think logically and work through challenges calmly

- A positive, can-do attitude and genuine willingness to learn

- Reliability and punctuality - our dealer network depends on us to be consistent

- Basic proficiency in Microsoft Office Suite

- Any interest in AV technology, networking, or home automation is a bonus - everything will be taught

WHAT HABITECH OFFERS:

- A competitive salary and benefits package

- Structured on-the-job training and a clear path for career growth

- A supportive, collaborative team environment in a thriving specialist industry

- Access to world-class AV brands, ongoing product training, and our award-winning Basingstoke Experience Centre

READY TO APPLY?

Send your CV and a brief covering note to: [email protected]

www.habitech.co.uk | +44 (0)1256 638500 | Unit K, The Loddon Centre, Wade Road, Basingstoke

Pay: £25,000.00 per year

Benefits:

Company events
Company pension
On-site parking
Private medical insurance

Ability to commute/relocate:

Basingstoke, Hampshire: reliably commute or plan to relocate before starting work (required)

Experience:

Microsoft Excel: 1 year (preferred)
Customer service: 1 year (preferred)

Licence/Certification:

UK Drivers License (preferred)

Work Location: In person

Quick apply

Refine Your Search

it support technician jobs in dummer, ham

RMA Coordinator / Technical Support Specialist

Customer Support Technician

1st Line Support Analyst

IT Operations - First Level Transaction Monitoring Associate

IT Analyst Field Support

Associate Application Analyst

Assoc Application Analyst

IT Field Support Engineer

Systems Administrator (Associate)

ERP Support Helpdesk

Support Engineer

Specialist IT Services and Support II

Technical Support Engineer

Junior Operations Analyst

VodafoneThree - VBSE Service Desk Analyst

First Line Triage Technology Support Agent

Associate Support Engineer

Engineer – HW Tech Support

Desktop Support Engineer

IT Support Apprentice

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