Technical support analyst Work, Jobs in Sidcup, Gtl (with Salaries)

1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
3d
IT Support Analyst
IQUW Group —London
- Full-time
- Azure
- Microsoft Office
- Continuous improvement
1st Line Service Desk Analyst
Enable Technology —Borehamwood
- £29,000 - £34,000 a year
- Full-time
- SharePoint
- Leadership
- Work from home
- Employee discount
Quick apply
1d
Service Desk Analyst - Apprentice
T-Tech —London
- Computer literacy
- Communication skills
Quick apply
Graduate Trading Support Analyst
Trayport —London
- Full-time
- Continuous improvement
- No degree
- APIs
First Line Service Desk Analyst
T-Tech —London
- £30,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Windows
- SharePoint
- Annual leave
Quick apply
Support Analyst (12 month FTC)
Universal Music Group —London
- Full-time
- Spanish
- Data entry
- Organisational skills
10d
Junior IT Collaboration Analyst
The Salvation Army —London
- £34,854 a year
- Full-time
- No degree
1d
Senior Support Analyst
MRI Software —London
- Full-time
- SQL
- Communication skills
Murex Production Support Analyst
Westpac Institutional Banking —London
- Full-time
- No degree
- Communication skills
- Banking
11d
Analyst, Desktop Support - Information & Technology
StepStone Group —London
- Communication skills
1st Line Support Analyst
Fluidone —Chessington
- £24,000 a year
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
Market Support Analyst
Aquis Exchange —London
- Weekend availability
- Hybrid work
- Writing skills
- SQL
- Scripting
Quick apply
Application Support Analyst (Linux & Trading Systems)- London
FDM Group —London
- Analysis skills
- Financial services
- Linux
- Annual leave
3h
Operational IT Analyst
Line Management Group Ltd —London
- £28,000 - £32,000 a year
- Full-time
- Maintenance
- SharePoint
- In-person
- Annual leave
- Employee assistance programme
Quick apply
9d
IT Operations Analyst
Mako —London
- Hybrid work
- In-person
- AI
Quick apply
14d
Application Support Analyst - EMEA
Innovative Systems —London
- Full-time
- Spanish
- Computer Science
- English
Quick apply
End User Support Analyst
Clarksons —London
- Weekend availability
- Microsoft Office
- Continuous improvement
- Computer networking
IT Support Analyst
South East Water —Snodland
- From £29,064 a year
- Full-time
- Hybrid work
- Google Suite
- Windows
- Continuous improvement
- Annual leave
7d
Senior IT Support Analyst
Lime —London
- Weekend availability
- Hybrid work
- Google Suite
- Travel
- Mentoring
Quick apply

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1st Line Service Desk Analyst

Goaco
Dartford

Apply Now

Job details

Permanent | Full-time
3 days ago

Benefits

Company pension

Qualifications

Technical troubleshooting
Desktop support
TCP
Incident queue management
User account provisioning
Ticket management
User account management
Technical support incident logging
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Communication skills
Active Directory
Intune
Mobile devices

Full job description

Job Categories: Service Desk

Job Type : Full Time | On-Site | Permanent

Job Location : Dartford, Kent, UK

Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.

ABOUT US

Goaco is a growing Managed Service Provider (MSP) delivering IT Support, Cyber Security and Microsoft Cloud solutions to businesses across the UK. We pride ourselves on providing exceptional customer service, innovative technology solutions and a security-first approach.

We’re looking for a motivated 1st Line Service Desk Analyst to join our growing technical team. This is an excellent opportunity for someone with strong customer service skills and a passion for IT to develop their technical knowledge while supporting a wide range of customers.

ROLE DESCRIPTION

As a 1st Line Service Desk Analyst, you’ll be the first point of contact for our customers, providing remote technical support and ensuring incidents and service requests are resolved efficiently or escalated where appropriate.

You’ll work closely with our 2nd and 3rd Line Engineers while developing your skills across Microsoft technologies, cloud services and cyber security.

KEY RESPONSIBILITIES

Provide 1st line technical support to internal users and managed customers via phone, email and remote support.
Log, prioritise and manage incidents and service requests within the Service Desk.
Troubleshoot common Windows, Microsoft 365 and hardware issues.
Perform password resets, user account administration and mailbox management.
Assist with setting up laptops, desktops, mobile devices and peripherals.
Escalate complex issues to senior engineers where required.
Keep customers updated throughout the lifecycle of their tickets.
Create and update knowledge base articles and technical documentation.
Assist with customer onboarding activities and device deployments.
Deliver excellent customer service while meeting agreed service levels (SLAs).

ESSENTIAL SKILLS & EXPERIENCE

Previous experience in an IT Service Desk, Help Desk or customer support role (or relevant IT qualifications).
Good knowledge of Windows 10/11.
Basic understanding of Microsoft 365.
Familiarity with Active Directory user administration.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to prioritise workload and manage multiple tickets.
A willingness to learn and develop technical skills.

NICE TO HAVE

Experience working within a Managed Service Provider (MSP).
Exposure to Microsoft Intune or Entra ID.
Basic networking knowledge (DNS, DHCP, TCP/IP).
Experience using HaloPSA, Datto RMM or similar Service Desk tools.
Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900 or MD-102 Fundamentals equivalent).

WORKING PATTERN

Monday to Friday
Office-based – 5 days per week in our Dartford office
Occasional travel to customer sites may be required.

BENEFITS*

Company pension scheme.
Ongoing Microsoft training and certification support.
Clear career progression into 2nd Line and Infrastructure roles.
Exposure to modern Microsoft Cloud and Cyber Security technologies.
A collaborative and supportive team environment.

Offered only to employees based in the UK.
Unfortunately, we aren’t able to offer sponsorship for this role.

Apply Now

Refine Your Search

technical support analyst jobs in sidcup, gtl

1st Line Service Desk Analyst

IT Support Analyst

1st Line Service Desk Analyst

Service Desk Analyst - Apprentice

Graduate Trading Support Analyst

First Line Service Desk Analyst

Support Analyst (12 month FTC)

Junior IT Collaboration Analyst

Senior Support Analyst

Murex Production Support Analyst

Analyst, Desktop Support - Information & Technology

1st Line Support Analyst

Market Support Analyst

Application Support Analyst (Linux & Trading Systems)- London

Operational IT Analyst

IT Operations Analyst

Application Support Analyst - EMEA

End User Support Analyst

IT Support Analyst

Senior IT Support Analyst

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