Customer insights analyst Work, Jobs in Huncoat, Lan (with Salaries)

Customer Transformation Business Analyst
ENWL —Preston
- £51,752.75 - £54,500.00 a year
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
2d
Complaints Analyst
National Westminster Bank PLC —Manchester
- £28,475 - £40,200 a year
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Communication skills
- Annual leave
6d
BI Analyst
HeadFirst B.V. —Manchester
- Full-time
- Hybrid work
- Data analysis skills
Quick apply
5h
CX Researcher (Customer Journey)
VML/WPP Enterprise Solutions —Manchester
- Communication skills
- Analytics
Quick apply
2d
Data Analyst
Bruntwood —Manchester
- £35,000 - £40,000 a year
- Full-time
- Data analysis skills
- Annual leave
8d
Data Analyst
Managed IT Solutions & Support Ltd. —Oldham
- £31,000 - £36,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
- Annual leave
Quick apply
6d
Commercial Analyst
Evolve-Energy —Lytham St. Annes
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Health & wellbeing programme
- Flexitime
Quick apply
Business Analyst
AtkinsRéalis —Manchester
- Full-time
- Hybrid work
CX Researcher (Customer Journey)
VML —Manchester
- Hybrid work
- Communication skills
- Analytics
Quick apply
3d
FP&A Analyst
Bravura Solutions —Manchester
- Full-time
- Analysis skills
- Organisational skills
- AI
13d
Compliance Data Analyst
Yorkshire Water —Bradford
- £32,870 - £41,088 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
- Annual leave
- Flexible schedule
3d
Senior CRM Manager
Science in Sport Group —Blackburn
- Up to £55,000 a year
- Doctoral degree
- Leadership
- Communication skills
- Employee discount
Senior Data Analyst
Bauer Media Group —Manchester
- Monday to Friday
- Hybrid work
- Analysis skills
- Travel
Financial Reporting Analyst
DF Capital —Manchester
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Gym membership
Quick apply
Senior Analyst - Retail
Well Pharmacy —Manchester
- Azure
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
2d
Commercial Pricing Analyst
DS Smith —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Analytics
10d
Commercial Finance Analyst (UK Remote)
Turnitin, LLC —Manchester
- Full-time
- Remote
- Analysis skills
- Analytics
- Annual leave
Quick apply
3d
Hybrid BA-Project Delivery
Kaleida —Manchester
- Analysis skills
- Travel
- Conflict management
- Free parking
- Annual leave
Analytical Engineer
On the Beach —Manchester
- Full-time
- Hybrid work
- SQL
- Contracts
- AI
- Annual leave
- Work from home
Commercial Administrator
SunbeltRentals —Birchwood
- Data analysis skills
- Analysis skills
- Presentation skills
- Annual leave
Quick apply

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Customer Transformation Business Analyst

ENWL -
Preston

Apply Now

Job details

£51,752.75 - £54,500.00 a year
2 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Car scheme

Qualifications

Stakeholder collaboration
Requirement elicitation
Stakeholder liaison
Business analysis
Business processes
Requirements gathering workshops
Change management
Professional development mentoring
Training & development
Business requirements
Communication skills

Full job description

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem.

We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference.

Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker.

A Fantastic Opportunity: Customer Transformation Business Analyst

This a 12 month Maternity Cover.

The Customer Transformation Business Analyst works with business stakeholders, colleagues, external partner organisations, and internal support teams to deliver solutions aligned with business strategies and needs. The role holder demonstrates informed knowledge of the business to resolve problems on an ongoing basis and possesses deep expertise in the business capabilities and product lines they support, alongside a detailed understanding of the directorate’s systems, processes, and operational landscape.

What you'll be doing:

Provide day-to-day leadership and support to a small Business Analysis team, ensuring delivery of high-quality outputs aligned to customer and transformation objectives.
Coach and develop team members, building capability in customer-centred analysis, requirements gathering, journey mapping and service design.
Manage team priorities and workload to ensure focus on agreed objectives and successful delivery.
Assess ideas and improvement opportunities from users and stakeholders, developing impact assessments, options appraisals, risk evaluations and recommendations.
Support the development of project mandates, business cases and other governance documentation.
Gather, analyse and document business processes, capabilities, systems and requirements, working closely with business and technical stakeholders.
Lead requirements elicitation and management activities, translating business needs into clear functional and non-functional requirements.
Produce and maintain analysis deliverables, ensuring alignment with agreed standards, methodologies and best practice.
Develop stakeholder engagement approaches and facilitate workshops, interviews and feedback sessions.
Plan and support user acceptance testing, including test scenario development, execution and outcome review.
Maintain process documentation and reusable knowledge assets, supporting continuous improvement and knowledge sharing.
Support change implementation activities, including pilots, cutovers, issue management and post-implementation review.
Contribute to the use of business analysis and process modelling tools and techniques to support service improvement.
Manage relationships with third-party telephony suppliers, ensuring successful delivery of customer-focused change initiatives through effective requirements management, testing, financial oversight and stakeholder engagement.

What you'll need:

Significant experience in a Business Analysis role, including requirements elicitation, process mapping, task analysis and translating business needs into effective solutions.
Experience supporting business change, service improvement and technology-enabled transformation programmes.
Strong understanding of business processes and service delivery, with the ability to identify, evaluate and implement improvement opportunities.
Excellent communication skills, with the ability to engage and influence a broad range of technical and non-technical stakeholders.
Strong stakeholder management skills, including experience working with senior leaders to shape decisions and drive outcomes.
Experience gathering, analysing and interpreting customer, business and operational insights to inform service improvements.
Proven ability to produce high-quality business analysis artefacts, including requirements documentation, impact assessments, options appraisals and business cases.
Experience translating high-level business requirements into detailed functional and non-functional requirements and supporting their delivery through to implementation.
Understanding of business change delivery, including dependencies, risks, testing, implementation and benefits realisation.
Experience facilitating workshops and collaborating with cross-functional teams to deliver change.
Knowledge of business analysis tools, techniques and methodologies, and the ability to apply them appropriately to different scenarios.

What we're offering:

We value your expertise. In return, you’ll receive:

An annual bonus scheme
Electric car scheme
Twenty-five days annual leave plus bank holidays
Private healthcare
An employee rewards portal offering discounts on several well-known brands
A market-leading contributory pension scheme
Employee assistance programme and opportunity for professional development through our L&D function.

At Electricity North West, our people important to us and we’re passionate about creating a great place to work where we can all be ourselves, reach our full potential and build long lasting careers. We’re striving to increase diversity of thought and talent in our people and to recruit highly skilled workforce that’s representative of the communities we serve.

Should you require any additional support with your application, or any adjustments please contact our Recruitment team at [email protected] or on 0845 366 0092 (option 2)

Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by Electricity North West. Due to nature of this role, the following pre-employment checks will be required; references from previous employers, Disclosure and Barring Service (DBS) and a Drug & Alcohol test.

We reserve the right to close this vacancy early.

We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable.

Apply Now

Refine Your Search

customer insights analyst jobs in huncoat, lan

Customer Transformation Business Analyst

Complaints Analyst

BI Analyst

CX Researcher (Customer Journey)

Data Analyst

Data Analyst

Commercial Analyst

Business Analyst

CX Researcher (Customer Journey)

FP&A Analyst

Compliance Data Analyst

Senior CRM Manager

Senior Data Analyst

Financial Reporting Analyst

Senior Analyst - Retail

Commercial Pricing Analyst

Commercial Finance Analyst (UK Remote)

Hybrid BA-Project Delivery

Analytical Engineer

Commercial Administrator

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