Technical program manager Work, Jobs in Girton, Cam (with Salaries)

Support Manager
Tait —Haverhill
- Full-time
- Bachelor's degree
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Principal Ecologist - BNG Specialist
AECOM —Cambridge
- Full-time
- Hybrid work
- Mentoring
- Training & development
BIM Manager
Tait —Haverhill
- Full-time
- Engineering
- Bachelor's degree
- Annual leave
- Employee assistance programme
Senior Project Manager (Water Sector)
AECOM —Cambridge
- Full-time
- Hybrid work
- Engineering
- Business development
- Team management
IT Infrastructure Solutions Architect
Aveva —Cambridge
- Full-time
- Hybrid work
- Engineering
- Mentoring
- In-person
- Annual leave
IT Project Manager
Solina Group —Biggleswade
- Full-time
- PMP
- ERP systems
- English
Group Financial Accountant
Abcam —Cambridge
- Full-time
- In-person
- Annual leave
R&D Partner Techologist
Aveva —Cambridge
- Full-time
- Hybrid work
- Agile
- In-person
- Leadership
- Annual leave
Manager, UK Engineering Development Group
MathWorks —Cambridge
- Hybrid work
- Computer Science
- Engineering
- Master's degree
Quality Control Analyst - UK
Ascensus Specialties LLC —Newmarket
- Full-time
- Microsoft Word
- Continuous improvement
- Quality control
- Free parking
- Employee assistance programme
Sr Workplace Mgr, EMEA, Ring WSPEX
Amazon UK Services Ltd. —Cambridge
- Weekend availability
- Bachelor's degree
- Team management
- Leadership
- Flexible schedule
Senior Product Manager, Cloud Operations & Infrastructure (COI)
Aveva —Cambridge
- Full-time
- Hybrid work
- DevOps
- Analysis skills
- Product management
- Annual leave
7d
Night Auditor
AccorHotel —Cambridge
- £13.95 an hour
- Part-time
- Hotel
- Free parking
Quick apply
Delivery Practice Manager, Professional Services, UK NatSec, WWPS
AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- Computer Science
- Business development
- AWS
Director, Medical Safety Scientist
Jazz Pharmaceuticals —Cambridge
- Remote
- Management
- Doctoral degree
- Windows
- Annual leave
Senior Hydrogeologist
AECOM —Cambridge
- Full-time
- Hybrid work
- Master's degree
- Bachelor's degree
Head of Quality Assurance and Regulatory Affairs
Qureight Ltd —Cambridge
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- Continuous improvement
- Annual leave
- Life insurance
Quick apply
Senior Application Engineer - Formula 1™
MathWorks —Cambridge
- Hybrid work
- Bachelor's degree
- No degree
- Travel
Manager, Mechanical Design & Engineering
Tait —Haverhill
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
Software Development Manager , S3 Compute
Evi Technologies Limited —Cambridge
- Full-time
- Team management
- Recruiting
- Software development

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technical program manager jobs near girton, cam

Support Manager

Tait -
Haverhill

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Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Resource allocation planning
Stakeholder collaboration
Client engagement
Stakeholder liaison
Ticket management
ERP software
Internal department liaison
Microsoft Office Suite
Technical support
Project team management
Bachelor's degree
Team management
Ticket management systems
Relationship management
Customer support
Customer interaction
Communication skills

Full job description

TAIT partners with artists, brands, IP holders and place makers to bring culture-defining, never-before-seen experiences to life. With a legacy of innovation spanning over 45 years, TAIT has grown from pioneering in rock ‘n’ roll concert staging to setting the global standard for extraordinary live events and experiences through cutting-edge technology, precision engineering, and creative design. TAIT’s 20 global offices have developed iconic productions and experiences in over 30 countries, all seven continents, and even outer space for renowned performers, theme parks, exhibits, and venues across the globe, including partnerships with Taylor Swift, Cirque Du Soleil, Royal Opera House, Nike, NASA, Bloomberg, Google, Beyoncé, and The Olympics

Position Purpose

The Support Manager provide courteous, professional, prompt, exceptional service, and support to TAIT’s diverse clientele. As a Support Manager, you are accountable for collaborating with various departments and teams to develop the right solutions to customer concerns.

The work involves considerable client contact with an emphasis on providing support tailor-made to the client’s system sustainment and vision. Support Managers work with clients on, but are not limited to, arranging site inspections and visits, part repairs, part ordering, and assisting with the management of clients' support agreements.

Responsibilities

Maintain customer relationships while advocating on behalf of the customer and the TAIT company.
Provide feedback from customers on product quality and features.
Follow TAIT QHSE and global Service & Support policies and procedures.
Maintain client relationships ensuring clients are satisfied with the services provided.
Manage and exceed client expectations to agree on clear scope, schedule, and contract.
Ensure that support tickets are kept out of breach through professional, clear, concise information for both internal and external use.
Manage site teams, negotiate changes and variations where applicable ensuring that the project is executed in a timely, cost-effective, profitable, and professional manner.
Collaboration with the technical integration teams and project teams in the TAIT organization to help exceed the clients needs.
Manage and schedule resources in collaboration with resource management teams.
Work proactively, taking the initiative where necessary and with minimum supervision.
Identify, source, and supply spare and replacements parts in partnership with other TAIT departments.
Structure and process qualitative and quantitative data and draw insightful conclusion from it in a timely manner.
Work within a global team of technical support professionals delivering the best in support services to our clients.
Visit sites and meet with clients to maintain relationships and develop new ones when required.
Demonstrate continuous diplomatic effort to improve operations, streamline work processes and work cooperatively with other departments.
Adhere to all company safety policies and procedures.
Attend meetings, seminars, and training sessions as required.
Perform assigned duties according to the policies and expectations prescribed by the company.

Position Requirements

HS Diploma or G.E.D. equivalent; Associates or Bachelors degree preferred
Experience working in a customer support or management role preferably in the entertainment industry.
Experience planning projects with complex logistics and hard deadlines.
Proficiency in MS Office Suite.
Familiarity with Enterprise Resource Planning (ERP) system (e.g. Epicor) and customer service ticketing service platform(s) (e.g. Salesforce)
Proficient in written and verbal communication skills with a level of honesty and integrity
Strong willingness to work hard and sometimes outside of normal business hours to get the job done.
Comfortable providing feedback from customers on product quality and features to internal stakeholders
Experience in TAIT related markets, especially cruise ship venues, theatres, and theme parks, strongly preferred.
Sound decision-making skills within the scope of the team or department.
Skill in delegating tasks and responsibilities to team members.
Strong communication skills for effective team collaboration and reporting.

TAIT Benefits:

Competitive pension scheme with employer contributions
Life assurance (4x salary)
Medicash health cashback plan (covering dental, optical, and more)
Employee Assistance Program (EAP) with 24/7 support
Cycle to Work scheme
Income protection / critical illness cover
Optional private medical insurance (role/level dependent)
Paid annual leave starting at 22 days, increasing with service
UK bank holidays

#LI-KS1TAIT is an equal opportunity employer fully committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected characteristic as outlined by international, national, state, or local laws.

Apply Now

Refine Your Search

technical program manager jobs in girton, cam

Support Manager

Principal Ecologist - BNG Specialist

BIM Manager

Senior Project Manager (Water Sector)

IT Infrastructure Solutions Architect

IT Project Manager

Group Financial Accountant

R&D Partner Techologist

Manager, UK Engineering Development Group

Quality Control Analyst - UK

Sr Workplace Mgr, EMEA, Ring WSPEX

Senior Product Manager, Cloud Operations & Infrastructure (COI)

Night Auditor

Delivery Practice Manager, Professional Services, UK NatSec, WWPS

Director, Medical Safety Scientist

Senior Hydrogeologist

Head of Quality Assurance and Regulatory Affairs

Senior Application Engineer - Formula 1™

Manager, Mechanical Design & Engineering

Software Development Manager , S3 Compute

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