Technical support occupations Work, Jobs in Englefield, Brk (with Salaries)

Implementation Support Executive
Whistl UK Ltd —Marlow
- £27,500 - £33,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
ICT Consultant
turn IT on —Reading
- £26,000 - £32,000 a year
- Full-time
- Communication skills
- School
- Employee assistance programme
Quick apply
Deskside Analyst
Hachette —Didcot
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
2nd Line IT Support Engineer
Open Cosmos —Didcot
- Hybrid work
- Google Suite
- Continuous improvement
- SharePoint
Senior Support Services Agent
QinetiQ —Farnborough
- £34,000 a year
- Full-time
- Mentoring
- In-person
- Employee discount
Technician in 3D Making
University for the Creative Arts —Farnham
- £27,319 a year
- Call to connect
- University
- Communication skills
- School
9d
Customer Success & Support Geoscientist
Halliburton —Abingdon
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Computer networking
- SharePoint
- Training & development
Senior Broadcast Engineer - Support
Techex —Bracknell
- Full-time
- Continuous improvement
- Scripting
- In-person
- Work from home
Quick apply
Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off
Codestone —Basingstoke
- Weekend availability
- Hybrid work
- Windows
- Microsoft Office
- Continuous improvement
IT Engineer
Class Technology Solutions Ltd —Maidenhead
- £32,000 - £35,000 a year
- Full-time
- Maintenance
- Mentoring
- Computer skills
- Annual leave
- Employee assistance programme
Quick apply
1st Line Engineer - Yateley
Arc —Yateley
- SharePoint
- Computer skills
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
IT Operations - First Level Transaction Monitoring Associate
Visa Europe Limited —Basingstoke
- 12 hour shift
- Spanish
- Computer literacy
- Analysis skills
Sr Tech Support Professional - Matrikon
Honeywell —Bracknell
- Full-time
- CRM software
- Doctoral degree
- Computer Science
Software Service/Automation Field Engineer
Hyster-Yale Group —Frimley
- Full-time
- Travel
- Up to 25% travel
Service Analyst
Oxford University Press —Oxford
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
- Employee discount
Field Application Engineer, UK - Reconeyez
Vosker —Farnborough
- Full-time
- Hybrid work
- Up to 50% travel
- Computer networking
- Communication skills
Quick apply
1st Line Service Desk Engineer
turn IT on —Princes Risborough
- £24,000 - £27,000 a year
- Full-time
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
12d
Senior Technical Trainer
Qualys —Reading
- Full-time
- Azure
- Computer Science
- English
5d

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Implementation Support Executive

Whistl UK Ltd -
Marlow

Quick apply

Job details

Permanent | Full-time
£27,500 - £33,000 a year
5 days ago

Benefits

Annual leave
Company pension
Employee assistance programme

Qualifications

Jira
Technical troubleshooting
Stakeholder collaboration
Stakeholder liaison
Incident queue management
Ticket management
Warehouse management system
Technical support incident logging
Customer support
Customer interaction
Communication skills
Help desk

Full job description

About us

We are the UK’s leading delivery management company providing efficient, high-quality and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK.

We are in the top 100 privately owned companies with 23 locations across the UK. Our success is down to our people and the values we all follow to delivery excellence to our customers.

We think as part of a team, act with a can-do attitude and do the right thing. Following these simple values has resulted in our people delivering and exceeded both our business and personal development goals.

We are a ‘family’ of uniquely different people with strengths in the areas we work in and always have the opportunity to be curious to enhance ourselves.

We are a disability confident employer and embrace Well Being, EDI and ESG to make ourselves and our environment the best it can be.

About the Role

We are looking for an Implementation Support Executive to provide expert support to customers using our part and fully tracked services through WCMS. This is a varied role where you will troubleshoot issues, manage change requests, and support the setup of new services in line with service level agreements.

You will work closely with customers, internal teams, and third-party OMS/WMS systems, ensuring services run smoothly and efficiently.

The role also involves delivering system demonstrations, training sessions, and helping customers find the best ways to dispatch and manage orders.

Job Opportunity

Key Responsibilities

Manage and resolve internal and external customer queries via the ticket system within SLAs
Log and update support tickets accurately, ensuring correct categorisation
Deliver webinar demonstrations and training on Web Despatch
Manage and test change requests via Jira and the Cherwell ticket system
Set up additional Web Despatch users and configure email notifications
Support customers with issue resolution across API and manual dispatch services
Escalate technical issues to 3rd line support where required
Assist with OMS updates and new service implementations
Provide occasional support to the field implementation team

Company Benefits

Annual leave enhanced with long service.
Company Pension
Long service rewards: both financial and leave-based.
Health cash plan.
Life assurance scheme.
Critical Illness cover
Access to our prestige benefits and rewards portal.
Career development opportunities.
Access to a well-established Employee Assistance Programme provider.
And other excellent benefits you'd expect from a market leader.

Essential Skills

Skills & Experience

Strong communication skills with the ability to work with stakeholders at all levels
Excellent organisation and problem-solving skills
High attention to detail and ability to manage multiple priorities
Relevant experience in a similar role
Experience within the postal/parcel industry or fulfilment software platforms is desirable
Understanding of OMS/WMS systems within e-commerce would be advantageous.

Quick apply

Refine Your Search

technical support occupations jobs in englefield, brk

Implementation Support Executive

ICT Consultant

Deskside Analyst

2nd Line IT Support Engineer

Senior Support Services Agent

Technician in 3D Making

Customer Success & Support Geoscientist

2nd Line Engineer - Yateley

Senior Broadcast Engineer - Support

Service Desk Analyst - Basingstoke. Shift: 4 days on and 4 days off

IT Engineer

1st Line Engineer - Yateley

Tech Support Analyst

IT Operations - First Level Transaction Monitoring Associate

Sr Tech Support Professional - Matrikon

Software Service/Automation Field Engineer

Service Analyst

Field Application Engineer, UK - Reconeyez

1st Line Service Desk Engineer

Senior Technical Trainer

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