It service manager Work, Jobs in Parbold, Lan (with Salaries)

Head of IT Service Desk
Arrow Global —Manchester
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Travel
Quick apply
8h
IT Risk Manager
Bupa —Salford
- £64,000 - £79,900 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Gym membership
Quick apply
IT Delivery Manager – Finance & Procurement
NewPrinces Group —Liverpool
- Team management
- Communication skills
- Annual leave
13d
Sr. Product Manager
Omnicell —Warrington
- £90,000 - £105,000 a year
- Master's degree
- Analysis skills
- Bachelor's degree
Senior Knowledge Manager
Brabners —Liverpool
- Hybrid work
- Annual leave
- Life insurance
Head of IT - Technology
NewPrinces Group —Liverpool
- Monday to Friday
- Computer Science
- Bachelor's degree
- Conflict management
- Annual leave
7d
Head of TechOps Delivery
Betfred —Manchester
- £85,000 - £100,000 a year
- Full-time
- Organisational skills
- Agile
- Leadership
Quick apply
Service Design Transition Manager
mydentist —Manchester
- Full-time
- Hybrid work
- Free parking
- Annual leave
Quick apply
6d
Deputy Director Chief Technology Officer - CNO
GCHQ —Manchester
- £114,253 - £155,355 a year
- Full-time
- Presentation skills
- Travel
- Leadership
- Annual leave
7h
NOC Manager
Pragma —Manchester
- Analysis skills
- Training & development
- Annual leave
- Employee discount
Internal IT Technician
Datel —Warrington
- Communication skills
ICT Technician
The Heath Family Trust —Whiston
- £28,142 - £31,022 a year
- Full-time
- Travel
- In-person
- School
Quick apply
12d
Head of Application Delivery
Fletchers Solicitors —Liverpool
- Full-time
- Hybrid work
- Salesforce
- Team management
- In-person
- Work from home
- Sick pay
Quick apply
9d
NOC Manager
Gamma —Manchester
- Full-time
- Management
- Analysis skills
- Training & development
- Annual leave
- Employee discount
Quick apply
Senior Infrastructure Engineer - Projects
Dataspire Solutions Ltd —Manchester
- £50,000 - £59,000 a year
- Full-time
- Hybrid work
- Travel
- Mentoring
- In-person
- Free parking
- Annual leave
Quick apply
3d
Service Desk Manager
Humnize —Manchester
- £35,000 - £40,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Training & development
Senior Infrastructure Engineer
The Granite Group —Liverpool
- £50,000 - £58,000 a year
- Full-time
- Hybrid work
- SharePoint
- Flexible schedule
Quick apply
Project Manager
EG Group —Horwich
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- PMP
- Free parking
- Annual leave
4d
IT Systems Specialist
Wythenshawe Community Housing Group —Wythenshawe
- £57,373.63 a year
- Full-time
- Salesforce
- Annual leave
Head of Technology
Club L London —Manchester
- ERP systems
- Software development
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d

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it service manager jobs near parbold, lan

Head of IT Service Desk

Arrow Global -
Manchester

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Job details

Permanent | Full-time
8 hours ago

Qualifications

IT team management
Stakeholder liaison
IT service management
Continuous improvement
Continuous improvement cycles oversight
Team management
Technology leadership experience
Information technology team management
Cybersecurity
Operations leadership experience

Full job description

Description

We are recruiting a Head of IT Service who will be responsible for the design, delivery, and continual improvement of IT services across six locations.

Leading a geographically distributed team, this role sets the standard for service quality, colleague experience, and operational excellence — ensuring technology enables the business to perform at its best.

This is a hands-on leadership role that balances strategic thinking with practical delivery, building a high-performing team whilst maintaining a genuine focus on the end-user experience for all colleagues, from first-line staff to senior Executives and Executive Assistants.

We would be open to applications from either Manchester or London as this position has responsibility over both, alongside occasional travel to international offices where required.

Key Responsibilities

Own end-to-end IT service delivery across six global sites (London, Manchester, White Plains, Luxembourg, Jersey, Dubai), ensuring consistent standards and a white-glove support experience for Executives and EAs.
Lead and develop the London and Manchester IT teams, setting performance objectives, coaching direct and indirect reports, and driving a culture of ownership and customer focus.
Drive continual service improvement — championing ticket quality, building self-service capability, and owning service management tooling to deliver meaningful KPIs and MI.
Manage stakeholder relationships across all sites, acting as the primary escalation point for major incidents and representing IT Service at senior governance and leadership forums.
Embed a security-first culture, supporting the cyber security agenda, overseeing compliance checks, and ensuring colleagues are well-supported on phishing, MFA, and security hygiene.
Own the patch management schedule across devices and infrastructure, balancing security compliance with minimal business disruption.
Manage the IT Service budget and vendor contracts, ensuring value for money, accurate asset/licence records, and well-evidenced investment cases.
Lead the IT workstream for the upcoming London office move, partnering with Facilities to ensure a seamless day-one experience.

Skills, Knowledge & Expertise

Proven experience in a senior IT service management or IT operations leadership role, ideally in a multi-site, international environment.
Track record of leading and developing IT support teams, including remote or geographically dispersed staff.
Strong knowledge of ITIL principles and experience applying them in a practical, pragmatic way.
Demonstrable experience managing IT service budgets, vendor relationships, and commercial contracts.
Experience implementing or improving self-service and knowledge management capabilities.
Good working knowledge of cyber security fundamentals, patch management, and compliance requirements.
Confident communicator with the ability to engage credibly from first-line staff to Board-level Executives.
Experience supporting Executive-level users and understanding the heightened expectations this requires.

About Arrow Global Group

Great talent comes in many forms, and we’re committed to building a diverse and inclusive team. Whilst a number of our roles do require specific qualifications and experience, and industry knowledge, we also value potential, unique perspectives, and transferable skills. If you’re excited about this opportunity but don’t meet every requirement, we’d still love to hear from you.

We occasionally collaborate with recruitment agencies to fill niche or specialist roles. However, we do not accept agency terms or pay fees for speculative CVs submitted directly to our hiring managers or outside our Applicant Tracking System.

If you are a recruitment agency interested in partnering with us for candidate supply, please reach out to [email protected]

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it service manager jobs in parbold, lan

Head of IT Service Desk

IT Risk Manager

IT Delivery Manager – Finance & Procurement

Sr. Product Manager

Senior Knowledge Manager

Head of IT - Technology

Head of TechOps Delivery

Service Design Transition Manager

Deputy Director Chief Technology Officer - CNO

NOC Manager

Internal IT Technician

ICT Technician

Head of Application Delivery

NOC Manager

Senior Infrastructure Engineer - Projects

Service Desk Manager

Senior Infrastructure Engineer

Project Manager

IT Systems Specialist

Head of Technology

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