Helpdesk team Work, Jobs in Astley, Gtm (with Salaries)

Technical Helpdesk Agent
myPOS —Manchester
- Weekend availability
- Organisational skills
- Communication skills
- Employee discount
- Referral programme
Quick apply
Technical Manager
ECG —Warrington
- Full-time
- Continuous improvement
- Team management
Building Manager
MCR Property Group Ltd —Manchester
- £40,000 - £45,000 a year
- Management
- Continuous improvement
- Organisational skills
Quick apply
Estates Services Painting & Decorating Team Leader
Pennine Care NHS Foundation Trust —Oldham
- £32,073 - £39,043 a year
- Full-time
- Team management
- Mentoring
- Training & development
- Annual leave
- Employee discount
9d
NRAP Programme Coordinator - 0.5 FTE
Royal College of Physicians —Liverpool
- £27,962 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Time management
12d
NRAP Programme Coordinator
Royal College of Physicians —Liverpool
- £27,962 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Time management
12d
Senior Infrastructure Engineer
The Granite Group —Liverpool
- £50,000 - £58,000 a year
- Full-time
- Hybrid work
- SharePoint
- Flexible schedule
Quick apply
Business Services Associate – 12 Month Fixed Term Contract
Circle Health Group —Cheadle
- Up to £25,206 a year
- Full-time
- Data entry
- Employee discount
- Life insurance
12d
Refrigeration PPM Engineer - Liverpool
City Facilities Management (UK) —Liverpool
- £44,736.84 a year
- Full-time
- Mechanical knowledge
Resident Mechanical Engineer
Equans —Macclesfield
- Full-time
- Annual leave
- Employee assistance programme
3d
Lead Technical Operative - Mechanical
Equans —Manchester
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
5d
Project Manager (SME) Fire Systems
Eric Wright Group Limited —Preston
- Business development
- Continuous improvement
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
10d
FM Electrical Engineer
CubicWorks —Salford
- Mentoring
- Organisational skills
- Communication skills
- Referral programme
Quick apply

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helpdesk team jobs near astley, gtm

Technical Helpdesk Agent

myPOS -
Manchester

Quick apply

Job details

Benefits

Company pension
Company events
Employee discount
Referral programme

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Technical support incident logging
Organisational skills
Customer support
Customer interaction
Communication skills
Help desk

Full job description

At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.

As we are expanding our team, we’re looking for a Technical Helpdesk Agent to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!

About the role:

As a Technical Helpdesk Agent you will be responsible for ensuring a smooth and compelling experience for our merchants, supporting them with hardware, software, and service-related enquiries.

What you’ll do:

Provide first-class technical support via phone and email to myPOS merchants
Troubleshoot hardware and software issues related to payment terminals and online acquiring services
Guide customers through technical solutions in a clear, patient, and professional manner
Ensure every customer interaction is a positive experience, reinforcing trust in the myPOS brand
Escalate complex issues appropriately while maintaining ownership of the customer journey
Log, track, and resolve issues within internal CRM and ticketing systems
Collaborate with internal teams to ensure feedback and insights are shared
Adhere to operational processes and quality standards, even during high-demand periods

What you bring:

Previous experience in a technical support or helpdesk role (payment technology experience a bonus)
Exceptional communication and problem-solving skills
Technically confident with hardware/software troubleshooting
Calm under pressure, with a proactive and solution-oriented mindset
Strong organisational skills and attention to detail
A genuine desire to provide an exceptional customer experience
Flexibility to work shifts, including evenings and weekends as part of a rota
A personal style that demonstrates authority, commitment and consistency, and inspires trust and confidence

Why you should join myPOS:

Vibrant international team operating in hi-tech environment
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus as we know that working with friends is fun
Teambuilding, social activities and networks on a multi-national level

What we offer:
21 days holiday
Your birthday off (paid)
Company events
Company pension
Free eye test from Specsavers
Access to PERKBOX
Dress down Friday

Who we are:

Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.

Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.

Pro tip:

Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don’t tick every box, want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!

myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.

Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!

Quick apply

Refine Your Search

helpdesk team jobs in astley, gtm

Technical Helpdesk Agent

Technical Manager

Building Manager

Estates Services Painting & Decorating Team Leader

NRAP Programme Coordinator - 0.5 FTE

NRAP Programme Coordinator

Senior Infrastructure Engineer

Business Services Associate – 12 Month Fixed Term Contract

Refrigeration PPM Engineer - Liverpool

Resident Mechanical Engineer

Lead Technical Operative - Mechanical

Project Manager (SME) Fire Systems

FM Electrical Engineer

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