Reception team member Work, Jobs in Glasgow (with Salaries)

Guest Services Manager
Hotel Indigo Glasgow —Glasgow
- Nights as needed
- Bar
- Customer service
- Hotel
- Annual leave
Quick apply
5d
Conference & Events Bar Supervisor
AC by Marriott Glasgow-Restaurant 1 —Glasgow
- Weekend availability
- Serving
- Bar
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
3d
Patient Care Team Member - GDC Qualified Dental Nurse
Tailored Smiles Dental & Aesthetics —Glasgow
- £14 - £16 an hour
- Full-time
- Inventory control
- Patient care
- Free parking
- Annual leave
Quick apply
6d
Revenue Manager
The Address Glasgow —Glasgow
- Full-time
- Data analysis skills
- Hotel
- Analysis skills
Quick apply
Patient Care Team Member - Experienced GDC Registered Dental Nurse
Tailored Smiles Dental & Aesthetics —Glasgow
- £14 - £16 an hour
- Full-time
- Inventory control
- Patient care
- Free parking
- Annual leave
Quick apply
6d
Dental Nurse- part time
The Corner Dental Practice —Kilmarnock
- £13.50 - £15.00 an hour
- Part-time
- CAD
- Computer literacy
- Computer skills
Quick apply
6d
Area Security Officer
Bardwood —Airdrie
- £12.71 an hour
- Full-time
- Conflict management
- Front desk
Quick apply
Qualified Dental Nurse
St Vincent Smile —Glasgow
- £13.50 - £14.50 an hour
- Full-time
- English
- Patient care
- Organisational skills
Quick apply
11d
Spa Therapist
Stirling Highland Hotel —Stirling
- Part-time
- Hotel
- School
- Employee assistance programme
- Employee discount
Quick apply
3d
Dental Nurse/Trainee Dental Nurse
Clyde Munro Dental Group —Glasgow
- Full-time
- Patient care
- Employee assistance programme
- Referral programme
Quick apply
10d
Dental Nurse
Hamilton Road Dental Practice —Motherwell
- £11 - £13 an hour
- Part-time
- Patient care
- Front desk
- In-person
Quick apply
5d
Full-Time/Part-Time Dental Nurse Required @ Sloan Dental Carfin
Sloan Dental Carfin —Motherwell
- Full-time
- Organisational skills
- Front desk
- In-person
- Employee discount
Quick apply
Guest Services Assistant
Hotel Indigo Glasgow —Glasgow
- £13.12 an hour
- Part-time
- Bar
- Customer service
- English
- Annual leave
Quick apply
2h
Night Public Area Cleaner
Hotelcare —Glasgow
- Weekend availability
- Customer service
- Hotel
- Time management
- Annual leave
- Flexible schedule
Quick apply
2h
Spa Therapist
Cameron House —Dunbartonshire
- Up to £31,363.80 a year
- Weekend availability
- Guest services
- Communication skills
- Resort
- Free parking
- Employee discount
Quick apply
2h

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Guest Services Manager

Hotel Indigo Glasgow -
Glasgow

Quick apply

Job details

Full-time
5 days ago

Benefits

Annual leave

Qualifications

Guest check-in and check-out
Front of house supervision
Guest relations
Customer service
Food safety and hygiene regulations
Food and beverage service
Profit & loss
Training & development
Cash handling
Team motivation leadership
Hotel front office operations

Full job description

Job Ref: HEA3204

Branch: Hotel Indigo Glasgow

Location: Hotel Indigo , Glasgow

Salary/Benefits: Competitive Salary, 3- and 6-month retention bonus, annual bonus

Contract type: Permanent

Hours: Full Time

Hours per week: 40

Posted date: 02/08/2026

Closing date: 02/09/2026

Overview:

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Manager, you’ll not only be the person they rely on to handle check-in and check-out, prepare, and serve them food and drink, but you'll also offer local insights and anticipate every detail of a friction-free experience. You will help to lead and develop a team that can assist with both Front Office and Food and Beverage operations. You will also create the warm atmosphere that makes our guests feel at home while executing brand and/or company standards and build awareness of the hotel in the local community.

Your day-to-day:

Be the warm welcome that kicks off a memorable guest experience.
Encourage guest to partake in the IHG Loyalty Program
Manage all Front Office and Food and Beverage Outlet operations to consistently meet high standards as defined by the IHG brand standards and Heeton standards.
Maintain exceptional levels of customer service
Take and manage guest bookings, up-selling opportunities and tell them about ways to improve their stay.
Handle cash and credit transactions in accordance with Heeton standard operating procedures.
Start every stay right by swiftly checking guests in in accordance with IHG brand standards.
Prepare and serve food and drinks in the bar and restaurant compliance with Food Safety standards.
Set up, support, and service events.
Manage, train and develop the Guest Services team.
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Be a trusted contact for all guests. Help them with anything from billing to local knowledge and loop in management when necessary.
Monitor the appearance, standards, and performance of the Team Members with an emphasis on training and teamwork.
Work as part of a team to assist with Reception, Bar, Restaurant and Kitchen duties.
Ensure all public areas, including toilets and facilities, are cleaned, regularly checked and maintained to a high standard.
Understand guest satisfaction scores and contribute to improving areas of focus.
Respond to guest queries, requests, and complaints promptly and professionally, always providing a positive experience.
Support in covering night shifts as required.
Take pride in your appearance and place as a brand ambassador.
Abide by policies procedures and ensure they are implemented within your departments, and your team abide by them too.
Monitor staffing levels to meet business demands.
Demonstrate a working knowledge of all hotel safety and security procedures as required, maintaining a secure and safe environment for team members as well as guests.
Maintain good communication and working relationships with all hotel departments.
Support and manage other ad-hoc duties when your colleagues need your help.

This list is not an exhaustive list of responsibilities, and additional tasks may be assigned at the discretion of your line manager in line with business needs.

What we need from you:

Previous supervisory / management experience in Food Beverage and/or Front Office within a 4-star property.
Previous experience of using the HotelKey PMS system (or alternative)
You are a true people’s person, with passion to delight our guests with amazing service
You will have the ability to remain calm during difficult situations, in a very busy environment, whilst managing multiple priorities
You have a good working knowledge of food and beverages, and licencing regulation
You are a great leader and strive to develop and motivate the team
High level of commercial awareness and sales capabilities
Experience in managing and developing people
Previous experience in managing a department and Profit and Loss account

What We Offer:

We strive to create a workplace that is just as rewarding as the experience we provide for our guests. That’s why we offer a competitive salary and benefits package, including:

Annual bonus for all Team Members
Exclusive access to the employee recognition reward scheme - Heeton Rewards
Fantastic career potential with one of the UK's fastest-growing hotel operators
Employee staff rates across our properties
Retention bonus on completion of 3- and 6-month service
Service-based annual leave (increase up to a maximum of 5 extra days)

You will be located at Hotel Indigo Glasgow

Heeton UK is all about building a workplace for the future; we believe in equal opportunities and celebrate diversity. We are an inclusive workplace, where everyone is welcome and can be the best versions of themselves.

We recognise that we are on a journey concerning diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

In line with the requirements of the Asylum Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

About Hotel Indigo Glasgow

Originally built in the 1800s as one of the city’s very first power stations, a building that lit the path for Glasgow’s development, the Hotel Indigo® Glasgow hotel today puts you close to a new kind of buzz — local cuisine, world-class shopping, museums, historic theatres and sporting events. Our hotel’s design mixes Victorian architecture, high ceilings, and original brown brick with modern comfort. Murals by local artists line the walls, while our restaurant serves local dishes prepared with fresh, locally sourced ingredients. It’s a great place to chat over a brew and look for the famous local Glaswegians depicted in the mural above diners’ heads.

Hotel Indigo®

Do you want to work for a boutique hotel, with the peace of mind that comes in working for one of the world’s largest hotel companies? Hotel Indigo, our boutique brand, combines the modern design and the intimate service associated with a boutique hotel. Set to double in size to 100 properties within the next three to five years, our hotels are usually located in the ‘arty’ part of town, so perhaps we are opening in your neighbourhood? Each Hotel Indigo is unique, and delivers a vibrant, engaging and genuine boutique experience that gives guests a real flavour of the neighbourhood – delivering an experience that is truly reflective of the local culture, character and geography.

Quick apply

Refine Your Search

reception team member jobs in glasgow

Guest Services Manager

Conference & Events Bar Supervisor

Patient Care Team Member - GDC Qualified Dental Nurse

Revenue Manager

Patient Care Team Member - Experienced GDC Registered Dental Nurse

Dental Nurse- part time

Area Security Officer

Qualified Dental Nurse

Spa Therapist

Dental Nurse/Trainee Dental Nurse

Dental Nurse

Full-Time/Part-Time Dental Nurse Required @ Sloan Dental Carfin

Guest Services Assistant

Night Public Area Cleaner

Spa Therapist

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