Customer service representative Work, Jobs in Trimdon, Dur (with Salaries)

Customer Service Team Leader - Italian Speaking
tombola —Sunderland
- Overtime
- Hybrid work
- Customer service
- English
- Continuous improvement
Quick apply
Vehicle Customer Service Advisor (Full-time)
JW 4X4 Ltd —Northallerton North
- From £30,000 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Quick apply
7h
Customer Service Advisor – Student Accommodation
Student Roost —Newcastle upon Tyne
- £13.95 an hour
- Full-time
- Sales
- Microsoft Office
- Communication skills
Quick apply
4d
Administrator, Client Services - 12 Month Fixed Term Contract
Royal Bank of Canada —Newcastle upon Tyne
- Full-time
- Financial services
- Communication skills
9d
Customer Service Assistant
Chartwells —Newcastle upon Tyne
- £13 an hour
- Customer service
- Food service experience
- Cash handling
7d
One Stop - Customer Service Assistant
One Stop —Stanley
- £12.81 an hour
- Full-time
4h

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Kimberley Caravan Centre Limited —Darlington
The role starts with booking customers into our diary system, greeting the customer when they arrive, creating job cards for the Technicians and ensuring your…
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Customer Service Team Leader - Italian Speaking

tombola -
Sunderland

Quick apply

Job details

Permanent | Full-time

Qualifications

Customer service
Internal department liaison
English
Performance management
Continuous improvement
Probationary period management
Employee performance appraisals
Professional development mentoring
Training & development
Italian
Leadership
Team motivation leadership
Rota coordination

Full job description

Sunderland or Leeds based | Hybrid
Full time | Permanent
Shifts discussed at interview

We’re on the lookout for a Italian speaking Customer Service Team Leader to join our Italian team, supporting and covering our Italian territory while helping shape how we deliver brilliant experiences to our players.

Working closely with the Customer Service Operations Manager, you’ll help drive how we operate day to day, bringing structure, energy and consistency to the team. You’ll also collaborate with our Product and Tech teams, making sure the voice of our customers is always heard and reflected in what we build.

This is a great opportunity to step into a role where you can truly make an impact, grow your leadership skills and be part of something that’s constantly evolving.

What this role looks like

At the heart of this role is people leadership.

You’ll lead a team of Italian speaking Customer Service Advisors, creating an environment where people feel supported, motivated and set up to succeed. From coaching and development through to performance and wellbeing, you’ll play a big part in helping your team thrive while delivering a great experience for our players.

What you’ll be doing

Leading and supporting your team day to day
Managing attendance, absence and return to work processes
Running performance reviews, QA and scorecard reviews
Holding regular 1:1s and development conversations
Managing team holidays, overtime and rota changes
Monitoring live dashboards and team performance
Leading team meetings and sharing key business updates
Gathering and presenting performance data
Acting as a key link between CX, Product and Tech
Championing feedback and continuous improvement

A bit more of what you’ll get involved in

Supporting onboarding, training and wider CX initiatives
Managing probation reviews and performance plans
Handling more complex people matters where needed
Supporting recruitment and building out the team
Managing onboarding and offboarding processes
Getting involved in ad hoc projects and team improvements

What we’re looking for

Fluent Italian and English written and spoken
Strong leadership and people management experience
A passion for delivering great customer experiences
Confident communicator who can work across teams
Organised, adaptable and comfortable managing multiple priorities
Awareness of customer service trends and best practice

If you enjoy leading people, creating a positive team environment and being part of a business where you can genuinely make a difference, this could be a really nice next step.

At tombola we know that our differences make us stronger and that thinking differently is key to long term success. We work hard to create a culture of inclusivity where everyone can celebrate our Free to be mevalue. We are committed to creating opportunities for everyone here at tombola, we welcome applications from all backgrounds and encourage individuals to apply, even if you don’t meet every requirement.

Quick apply

Refine Your Search

customer service representative jobs in trimdon, dur

Customer Service Team Leader - Italian Speaking

Vehicle Customer Service Advisor (Full-time)

Customer Service Advisor – Student Accommodation

Administrator, Client Services - 12 Month Fixed Term Contract

Customer Service Assistant

One Stop - Customer Service Assistant

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