Technical support Work, Jobs in Nuthall, Ntt (with Salaries)

Second Line Analyst
Computacenter —Nottingham
- Microsoft Word
- Organisational skills
- Communication skills
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- Mentoring
- Employee assistance programme
Quick apply
Technical Operations Support
Culina Group —Worksop
- Up to £28,318 a year
- Full-time
- Maintenance
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Systems Administrator
Thrive —Mansfield
- Full-time
- Hybrid work
- Continuous improvement
- SharePoint
- Leadership
Quick apply
7d
Doors engineer, Technical support
Kone —Nottingham
- Overtime
- Customer service
- Computer literacy
- Travel
- Employee assistance programme
- Gym membership
Network Support Engineer
Node4 —Derby
- Hybrid work
- Analysis skills
- Employee assistance programme
Quick apply
11d
IT Support Technician 2nd Line
iZan Business Solutions —Newark-on-Trent
- £26,500 - £31,000 a year
- Full-time
- Azure
- Customer service
- Analysis skills
- Free parking
- Annual leave
Quick apply
8d
IT Support Manager
Propel Holdings UK Limited —Nottingham
- Hybrid work
- Salesforce
- Leadership
- Communication skills
Technical Support Electronics Specialist
National Space Centre —Leicester
- £30,520 a year
- Overtime
- Organisational skills
- Communication skills
Quick apply
Senior End User Support Technician
Equifax —Nottingham
- Full-time
- Google Suite
- Mentoring
- Training & development
- Sick pay
Desktop Support Analyst
Brightwell —Chesterfield
- Analysis skills
- Travel
- Computer networking
- Free parking
- Employee assistance programme
Holiday Cover Support Analyst (Flexible Hours)
Optifarm - Speria —Newbold
- £12.71 an hour
- Full-time
- Hybrid work
- Computer literacy
- Data analysis skills
- Travel
- Free parking
- Paid training
Quick apply
Senior Network Support Engineer - Reactive
Node4 —Derby
- Hybrid work
- Employee assistance programme
Quick apply
11d
Systems Engineer
Thrive —Mansfield
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Time management
Quick apply
7d
IT Apprentice
Redhill Academy Trust —Nottingham
- £8.00 - £12.71 an hour
- School
- Annual leave
- Employee assistance programme
8d
Desktop Support Analyst - Derby
Brightwell —Derby
- Analysis skills
- Computer networking
- SharePoint
- Free parking
- Employee assistance programme
Senior IT Support Engineer
Kazzoo Ltd —Leicester
- £35,000 - £40,000 a year
- Maintenance
- Mentoring
- In-person
Quick apply
6d
Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- Continuous improvement
- In-person
- Communication skills
- Free parking
Quick apply
IT Support and Field Technician
Kisimul —Lincoln
- £35,000 - £37,000 a year
- Full-time
- Travel
- SharePoint
- Communication skills
- Employee assistance programme
- Flexible schedule
Quick apply
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
- Windows

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Second Line Analyst

Computacenter -
Nottingham

Apply Now

Job details

Qualifications

Microsoft Word
Technical troubleshooting
Stakeholder liaison
Incident queue management
IT service management
Incident documentation
Network infrastructure
Technical support incident logging
Organisational skills
Customer support
IT incident logging
Incident log maintenance
Communication skills
Help desk

Full job description

Location: UK - Nottingham | Job-ID: 219599 | Contract type: Standard | Business Unit: Information Technology

Life on the team

An opportunity has arisen for a Second Line Analyst to join our thriving business. The successful candidate will be proactively responsible for the governance and delivery of all tasks undertaken within Computacenter’s Global Command Centre.

This will be a busy and exciting time for the right candidate, and an opportunity to help strengthen the team structure to ensure that our contracted services are delivered on time and in line with our customers’ expectations.

You'll be upholding a high level of customer service, as the successful 2nd Line Analyst will be supporting colleagues at various levels within the variety of technologies the Team supports.

You'll be responsible for the BAU service for multiple technologies within the Unified 2nd Line team, working to manage batch processing, event management, incidents, problems, requests and changes.

You'll work effectively with the Command Centre team and all dependant service lines. Ensure control of the service delivery and its projected timeline, maintaining communications and updates with all internal and external stakeholders.
We are looking for someone who can communicate with colleagues and stakeholders at all levels as the account this role is aligned to is a high flying and a flagship one for us.

The position supports the business and our customers on a 24 x7 rotated basis.

What you’ll do

Batch Monitoring and Management
Event/Alert Monitoring and Management
Incident Management - respond and resolve incidents to ensure SLA targets are achieved
Increase the First Time Fix rate
Adhere to escalation procedures
Assist with technical escalations for other team members
Monitor call queue and follow up with specialist support teams for resolution
Adhere to customer and Computacenter Security Policies
Assist with Event Reduction/Shift Left activities/Automation Plans
Contribute to and use Company and customer procedures
Participate in team and function meetings
Utilise the Incident Management tool suite to monitor progress of all incidents
Ensure accurate completion of all incident records
To monitor and update the call management system as
Assist with SLA reporting

What you’ll need

To either have current SC clearance or meet the qualification criteria
High level technical skill in iSeries platform plus a good technical working knowledge of SQL, Wintel, Messaging, Patching and Operations would be highly beneficial.
Some Network Infrastructure support experience / exposure at a second line level
Working knowledge of application, incident management tool with quality incident management skills.
Experience in a 2nd Line Support, with demonstrable experience of resolving incidents for multiple customers
Ability to work on own initiative, address and resolve problems in a pressurised environment.
Ability to resolve incidents in the server environment/operating systems used by the customer
Excellent organisational skills, able to take a methodical approach to service issues
Contributes to, supports and works within the team
Excellent communication and interpersonal skills
Able to work under pressure
Good customer skills

We would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL Framework

Additional information

Country: UK
Location: Nottingham
Hours: 38hrs per week. Shift-based working between 7am to 7pm and 7pm to 7am

Role Type: Permanent

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We’re growing. We’re hiring. We encourage. We empower. We support.
#winningtogether #peoplematter

Apply Now

Refine Your Search

technical support jobs in nuthall, ntt

Second Line Analyst

Application Support Analyst (Nights)

Technical Operations Support

Systems Administrator

Doors engineer, Technical support

Network Support Engineer

IT Support Technician 2nd Line

IT Support Manager

Technical Support Electronics Specialist

Senior End User Support Technician

Desktop Support Analyst

Holiday Cover Support Analyst (Flexible Hours)

Senior Network Support Engineer - Reactive

Systems Engineer

IT Apprentice

Desktop Support Analyst - Derby

Senior IT Support Engineer

Service Desk Coordinator

IT Support and Field Technician

IT Support Technician

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