It support technician Work, Jobs in Biggleswade, Bdf (with Salaries)

Silent Sentinel Support
Motorola Solutions —Ware
- Weekend availability
- Remote
- English
- Bachelor's degree
- No travel
6d
Technical Support Plant Engineer
M Group —Stevenage
- Travel
- Annual leave
- Employee assistance programme
Digital & IT Technical Specialist
Parker Hannifin Corporation —Hemel Hempstead
- Full-time
- Hybrid work
- JavaScript
- Communication skills
Second Line IT Engineer
GT Stewart Limited —St Albans
- £28,000 - £32,000 a year
- Travel
- SharePoint
- Communication skills
Quick apply
5d
Staff Linux Support Engineer
Arm —Cambridge
- £97,300 - £131,700 a year
- Hybrid work
- C++
- Linux
- Communication skills
Clinical Systems Project/ Operational Support Analyst
Hertfordshire Community NHS Trust —Welwyn Garden City
- £39,959 - £48,117 a year
- Full-time
- Analysis skills
- Continuous improvement
- Flexible schedule
6d
Middleware Support Engineer| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- APIs
Enterprise Tool Support Engineer-L2/L3| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- Communication skills
Senior IT Support Engineer - On-site Services
GEA Group Aktiengesellschaft —Milton Keynes
- Full-time
- English
- Continuous improvement
- In-person
Warehouse Systems Administrator (rotating days)
GXO Logistics —Wellingborough
- Up to £32,000 a year
- Full-time
- Organisational skills
- Communication skills
- Time management
- Annual leave
- Employee assistance programme
Graduate / Placement Technical Support Engineer
Options Technology —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Research
Quick apply
Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Bachelor's degree
- Accounting
- Business
- Profit sharing
- Annual leave
Apprentice Engineer - Technical Support
Niftylift Ltd —Milton Keynes
- £16,640 - £26,436 a year
- Full-time
- In-person
- Free parking
- Store discount
Quick apply
L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- Communication skills
Associate Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Microsoft Outlook
- Bachelor's degree
- Accounting
- Profit sharing
Technical Support Supervisor
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Team management
- Mentoring
- Annual leave
Quick apply
Customer Experience - Epicor Systems Administrator
Fords Packaging Systems —Kempston
- Full-time
- CRM software
- Continuous improvement
- Communication skills
- Life insurance
Quick apply
7d
Tech Support/System Engineer
Fronius —Milton Keynes
- Full-time
- Microsoft Word
- English
- Travel
- Free parking
- Annual leave
Technical Support Team Lead
Kinetic Software —Milton Keynes
- Hybrid work
- Team management
- Training & development
- Leadership
- Employee assistance programme
- Employee discount
Customer Services Agent
Midpoint Communications —Milton Keynes
- Part-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Employee discount
Quick apply
8d

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it support technician jobs near biggleswade, bdf

Silent Sentinel Support

Motorola Solutions -
Ware

Apply Now

Job details

Full-time
6 days ago

Qualifications

Live chat
Technical troubleshooting
MCSA
Customer service call handling
Inbound customer enquiry call handling
CCNA
CCTV
English
Bachelor's degree
Customer interaction
CompTIA A+
Time management
Help desk

Full job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions is a global leader in mission-critical communications and analytics. Our technology platforms in mission-critical communications, command center software and video security & analytics, make cities safer as well as help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security. Motorola Solution’s Video Division is defining the future of the security industry through innovative end-to-end-solutions and award-winning AI based surveillance systems. Artificial Intelligence is transforming the world and our team is advancing the field as it applies to the surveillance industry. We are proud to be industry leaders in video analytics with products like Appearance Search and Unusual Motion Detection along with our cloud service platform. Our video solutions have been installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.

At Motorola Solutions, you will find a culture of thought-leaders who are passionate about creating exciting new solutions for security and surveillance. We seek problem-solvers who are eager to rise to the challenges of a continuously evolving technological industry, and those who want to make an impact on the safety of people and businesses globally.

Job Description

Overview:

Reporting to a Technical Support Team Lead or Manager, the Technical Support Specialist ensures critical customer issues are resolved or escalated in the most effective and efficient manner. Success in this role will be defined by a strong customer first mentality, a thorough systematic approach to troubleshooting hardware, software or systems, and the curiosity to learn about a diverse set of technologies. If you love to challenge yourself, enjoy getting to the bottom of issues and want to be a part of a fast paced challenging environment, this opportunity is for YOU!

Responsibilities:

Learn and maintain a strong understanding of Motorola Solutions software and products with a primary focus on Silent Sentinel products
Troubleshoot Motorola Solutions hardware, software and systems over the phone, chat and remotely
Concisely document software, hardware, and network information in a case management system
Provide an exceptional customer experience during calls, emails, chat, and customer escalations
Prioritize between tasks including inbound calls, existing case management, live chat, email requests, repairs
Collaborate with the regional and global support teams to provide high quality and effective customer experience
Be available to work on call for after hours and weekend emergency support
Continuously learns new skills, technologies & products; keeping up with Motorola Solutions’s pace of innovation

Basic Requirements

Requirements:

Exceptional skills in problem solving & time management
Able to provide timely updates and manage customer expectations
Ability to read, write, and speak English fluently; communicating complex technical problems and solutions to customers of all skill levels while being personable
A self-starter who can work independently as well as collaborate effectively with team members with minimal supervision
Ability to handle complex situations while troubleshooting critical issues & maintaining effective communication with all stakeholders
Agile, resourceful learner with strong attention to detail

Candidates must be able to display a working knowledge with:

Applying technical concepts to troubleshooting procedures
Installing, configuring, and troubleshooting various, software, and hardware
A familiarity with video surveillance cameras, ONVIF protocol, or other video streaming services is considered an asset.

Preference will be given to candidates with the following skills and experience:

2+ years of customer support experience in specific technical support environments:
- video surveillance or access control, telecommunication, cloud software, enterprise hardware support, IT helpdesk/service desk
Bachelor's Degree/Diploma with technical background
Linux
Certifications such as, but not limited to: CCNA, MCSA, CompTIA A+
Minimum of 1 year experience working with a CRM platform

Experience working in environments using the KCS Methodology

We believe that diversity spawns innovation – the more diverse our employees are, the more ideas and talents we have to excel as a leader in the technology sector. If you would like to be part of a dynamic team of people who are ambitious, focused, and hardworking then we look forward to meeting you!

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions UK Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Apply Now

Refine Your Search

it support technician jobs in biggleswade, bdf

Silent Sentinel Support

Technical Support Plant Engineer

Digital & IT Technical Specialist

Second Line IT Engineer

Staff Linux Support Engineer

Clinical Systems Project/ Operational Support Analyst

Middleware Support Engineer| Stevenage, UK

Enterprise Tool Support Engineer-L2/L3| Stevenage, UK

Senior IT Support Engineer - On-site Services

Warehouse Systems Administrator (rotating days)

Graduate / Placement Technical Support Engineer

Technical Account Manager

Apprentice Engineer - Technical Support

L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK

Associate Technical Account Manager

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Customer Experience - Epicor Systems Administrator

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