Senior software engineer Work, Jobs in Draycott (with Salaries)

Customer Service Desk Manager
HSM (UK) Ltd —Burntwood
- £35,000 a year
- Full-time
- Data analysis skills
- Continuous improvement
- In-person
- Flexitime
- Sick pay
Quick apply
6d
Senior Civil Engineer - Water Engineering
PickEverard —Derby
- Civil engineering
- Engineering
- Presentation skills
- Annual leave
- Employee assistance programme
Development Support Engineer
Pektron —Derby
- Engineering
- Maintenance
- Continuous improvement
- Free parking
- Relocation assistance
Senior Engineering Technician
Amey Ltd —Stafford
- Part-time
- Master's degree
- Bachelor's degree
- Mentoring
- Annual leave
- Flexible schedule
Quick apply
9h
Site Manager - Stoke-on-Trent
Caddick Construction Ltd —Stoke-on-Trent
- Full-time
- Microsoft Word
- First Aid Certification
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
1d
Lead Senior Building Structures Engineer
Amey Ltd —Telford
- Temporary
- Annual leave
Quick apply
Plumbing and Heating Engineer
bet365 —Stoke-on-Trent
- Full-time
- Schematics
- Analysis skills
- Plumbing
Quick apply
Senior Geotechnical Engineer
Evan Craig —Burton-On-Trent
- £38,000 - £40,000 a year
- Overtime
- Engineering
- Master's degree
- Team management
- Annual leave
- Life insurance
Graduate Civil Engineer - Water - 2027 (Derby)
Stantec —Derby
- Hybrid work
- Civil engineering
- Engineering
- Bachelor's degree
8d
Programme Chief Engineer M-F
Safran —Wolverhampton
- Full-time
- Mentoring
- Communication skills
Project Controls Specialists - All Levels - Planning
Turner & Townsend —Derby
- Full-time
- Microsoft Office
- Leadership
- Communication skills
Quick apply
Human Factors & Ergonomics Engineer (Control Systems)
Siemens —Derby
- Full-time
- Travel
- Psychology
- Communication skills
- Annual leave
- Employee discount

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Customer Service Desk Manager

HSM (UK) Ltd
Burntwood

Quick apply

Job details

Full-time
£35,000 a year
6 days ago

Benefits

Flexitime
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Operations management
GCSE
Data analysis skills
Performance management
Compliance management
Continuous improvement
Continuous improvement cycles oversight
Customer relationship management
Relationship management
Management reporting
Customer support
Customer interaction
Leadership
Team motivation leadership

Full job description

Job Title: Customer Service Desk Manager

Location: HSM UK Burntwood

Reports To: Operations Director

Management Structure: Engineering Manager

Warehouse and Logistics Manager

Business Systems Manager

Role Overview

We are seeking an experienced and proactive Customer Service Desk Manager to lead our front-line support team in delivering exceptional service to clients. This role is critical in ensuring smooth operations, timely resolution of customer queries, and maintaining high standards of professionalism within a fast-paced Service Engineering environment.

Key Responsibilities

Commercial Focus: Maximising Revenue and Engineer Utilisation
Team Leadership: Manage and motivate the customer service desk team, ensuring clear objectives, performance monitoring, and professional development.
Service Delivery: Oversee day-to-day operations of the service desk, ensuring all customer inquiries and issues are resolved promptly and effectively.
Process Improvement: Identify opportunities to enhance service desk processes, implement best practices, and drive continuous improvement.
Customer Experience: Maintain high levels of customer satisfaction through effective communication, problem-solving, and relationship management.
Reporting & Analysis: Monitor KPIs, prepare regular performance reports, and provide insights to senior management.
Collaboration: Work closely with engineering teams to ensure technical issues are escalated and resolved efficiently.
Compliance: Ensure adherence to company policies, health and safety standards, and data protection regulations.

Skills & Qualifications

Proven experience managing a customer service desk or similar role, ideally within a technical or engineering environment.
Strong leadership and team management skills.
Handle strong personalities diplomatically and maintain team harmony in a supportive and collaborative work environment.
Create a psychologically safe environment, recognise stress, and offer resources or empathy.
Inspire individuals and teams to stay engaged and perform at their best.
Excellent communication and interpersonal abilities.
Ability to analyse data and produce actionable insights.
Familiarity with SAP (desirable), Service Desk Software (essential)
Problem-solving mindset and ability to work under pressure.

Core Hours: 8am to 5pm Monday to Friday - (Wholly Office Based)

Pay: £35,000.00 per year

Benefits:

Company pension
Flexitime
On-site parking
Private medical insurance
Sick pay

Education:

GCSE or equivalent (preferred)

Experience:

Customer Service Management : 2 years (required)
Service Desk : 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

senior software engineer jobs in draycott

Customer Service Desk Manager

Senior Civil Engineer - Water Engineering

Development Support Engineer

Senior Engineering Technician

Site Manager - Stoke-on-Trent

Lead Senior Building Structures Engineer

Plumbing and Heating Engineer

Senior Geotechnical Engineer

Graduate Civil Engineer - Water - 2027 (Derby)

Programme Chief Engineer M-F

Project Controls Specialists - All Levels - Planning

Human Factors & Ergonomics Engineer (Control Systems)

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