Digital Support Specialist
Flannery Plant Hire —Sutton Coldfield
- CAD
- Engineering
- In-person
- Annual leave
- Employee assistance programme
OSS Technician
Hitachi —Birmingham
- Full-time
- English
- Travel
- In-person
- Flexible schedule
IT Technician
Central Learning Partnership Trust —Wolverhampton
- £25,185 - £28,142 a year
- Full-time
- IT
- In-person
- Free parking
Quick apply
IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
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12d
Senior Technical Support Engineer
Rexroth —Birmingham
- Full-time
- Computer literacy
- Engineering
- Mentoring
- Employee discount
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Second Line IT Engineer
GT Stewart Limited —Birmingham
- £28,000 - £32,000 a year
- Travel
- SharePoint
- Communication skills
Quick apply
6d
IT Support Assistant
ID Logistics & Transport Ltd —Rugby
- £27,000 - £32,000 a year
- Full-time
- Computer literacy
- Maintenance
- Warehouse experience
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IT Service Desk Team Leader
Walsall Housing Group —Walsall
- £41,772 - £44,300 a year
- Full-time
- Organisational skills
- Leadership
- Communication skills
- Annual leave
12d
IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- AI
- Communication skills
- Free parking
- Annual leave
IT Infrastructure Support Specialist
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Communication skills
6d
Digital Training & Support Coach
Manor Farm Community Association —Walsall
- £15 an hour
- Part-time
- Project management
- IT
- In-person
- Free parking
Quick apply
2nd Line IT Support Technician
bk plus —Shenstone
- Full-time
- Organisational skills
- Communication skills
- Employee assistance programme
Quick apply
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
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Senior Customer Support Engineer
MITSUBISHI ELECTRIC ICONICS DIGITAL SOLUTIONS UK —Dudley
- £30,000 - £40,000 a year
- Full-time
- Computer Science
- Programmable logic controllers
- Bachelor's degree
Quick apply
First Line IT Support Engineer
GT Stewart Limited —Birmingham
- £24,000 - £26,000 a year
- Hybrid work
- Customer service
- Travel
- SharePoint
- Annual leave
- Employee assistance programme
Quick apply
6d
IT Engineer
Crusade Computer Solutions Ltd —Walsall
- From £30,000 a year
- Full-time
- Azure
- English
- Windows
Quick apply
5d
OpenShift Support Consultant
Version 1 —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Life insurance
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IT Service Desk Support Apprentice
QA Apprenticeships —Redditch
- £15,600 - £21,158 a year
- Monday to Friday
- Communication skills
AWS IaaS Sys Admin
Accenture —Birmingham
- Full-time
- DevOps
- AWS
- Communication skills
IT Service Desk Manager
Mitchells & Butlers - IT —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
- Employee assistance programme
Quick apply
4d

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Digital Support Specialist

Flannery Plant Hire -
Sutton Coldfield

Apply Now

Job details

Benefits

Annual leave
Employee assistance programme

Qualifications

Technical troubleshooting
CAD
Incident queue management
GCSE
Engineering
User account provisioning
Ticket management
Microsoft Office Suite
User account management
Computer hardware
Ticket management systems
Technical support incident logging
Technical writing
Customer support
National 5
Application support
Communication skills
Remote diagnostics
Time management

Full job description

Digital Support Specialist

Flannery Plant Hire is a leading provider of plant hire and specialist attachments to the construction industry across the UK and Ireland. With a comprehensive fleet of innovative machinery, we pride ourselves on delivering exceptional customer service and meeting our clients' project requirements.

Job Summary

We are seeking a reliable, customer-focused Office-Based Technical Support Specialist to join our Digital team. You will provide first and second-line technical assistance to external customers, resolve hardware/software issues, maintain office systems, and ensure smooth daily technology operations within our workplace. You will work on-site to deliver timely, effective support and minimize downtime for all Machine control equipment

Key Responsibilities

Provide remote technical support to all customers for machine control products.
Be the point of contact for off machine support. Process data sets using CAD software. Check and validate all customer data prior to export and model upload.
Troubleshoot and resolve issues with operating systems for Trimble, Leica and Smart Construction products,
Log, track, and manage all support requests via the IT ticketing system, ensuring timely resolution and clear communication with users.
Set up, configure, and maintain new user accounts, RTK, Works Manager and Conx Systems,
Perform routine system updates, and maintenance to keep on hire technology secure and running efficiently.
Assist with onboarding/offboarding processes: equipment provisioning, data transfer, and account setup for remote services.
Maintain and log all technical support cases, track software assets, and report on equipment needs or replacements.
Document technical processes, solutions, and FAQs for internal knowledge sharing.
Escalate complex technical issues to senior staff, providing detailed information for fast resolution.
Adhere to company IT policies, data protection regulations, and security best practices always.

Required Qualifications & Skills

Education: GCSE / National 5 in Maths & English; IT-related qualification or certification
HNC / Diploma / BSC Degree in Civil Engineering or Construction
Previous experience in a technical support, IT helpdesk, or similar role
Strong knowledge of Windows operating systems, common office applications (MS 365), and CAD computer hardware.
Excellent problem-solving skills and ability to diagnose technical issues systematically.
Great communication skills: able to explain technical concepts clearly to non-technical colleagues.
Customer-focused, patient, and professional attitude.
Ability to work independently and as part of a team; strong time-management skills.
Commitment to data confidentiality and information security.

Desirable Skills

Knowledge of ticketing systems
Familiarity with basic server maintenance or network diagnostics.
Experience supporting industry-specific software relevant to our business.

What We Offer

Competitive Salary: We offer a highly competitive salary and package that reflects your skills and experience.
Generous Leave: Enjoy 24 days plus bank holiday annual leave and personal leave to maintain a healthy work life balance.
Professional Development: Take advantage of training programs, workshops, and seminars to enhance your skills and advance your career.
Employee Assistance Program: Access to free, confidential support services for personal and work-related issues.
Environmental and Safety Commitment: Join a company that prioritises safety and sustainability, ensuring a safe and Eco-friendly working environment.
Modern Equipment: Work with the best and latest plant and machinery in the industry.
Team Oriented Culture: Be part of a supportive and collaborative team that values each member’s contribution.
Recognition Programs: Acknowledge and reward outstanding performance and dedication with various recognition programs.

Apply Now

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