Technical support engineer Work, Jobs in Surbiton, Gtl (with Salaries)

System Support Engineer
Hitachi Rail —London
- Full-time
- Presentation skills
- In-person
Infrastructure Support Engineer
Waterstons —London
- £30,000 - £36,000 a year
- Hybrid work
- Communication skills
- Employee assistance programme
- Sick pay
Infrastructure Support Engineer
Waterstons Ltd —London
- £30,000 - £36,000 a year
- Full-time
- Communication skills
- Employee assistance programme
- Sick pay
GNOC Engineer (shift)
KDDI Europe —London
- £29,000 - £33,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Health & wellbeing programme
- Life insurance
Quick apply
Customer Support Engineer
LexisNexis Risk Solutions —London
- Weekend availability
- Travel
- Employee assistance programme
- Employee discount
Helpdesk Engineer
KDDI Europe —London
- Up to £32,000 a year
- Full-time
- English
- Master's degree
- Travel
- Health & wellbeing programme
- Life insurance
Quick apply
5d
First Line Support / Helpdesk Engineer - Hybrid
Uptime Solutions —Crawley
- Full-time
- Windows
- Microsoft Office
- Analysis skills
Service Desk Engineer (Field)
Charles Square —London
- £42,500 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Quick apply
Sr. Customer Success Engineer, EMEA
Censys —London
- £93,000 - £107,000 a year
- Remote
- Mentoring
- Organisational skills
- Communication skills
Technical Engineer - 2nd Line
Redsquid Communications —Borehamwood
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Senior Infrastructure & Support Engineer
Tropic Skincare —Croydon
- £45,000 - £50,000 a year
- Hybrid work
- Continuous improvement
- Mentoring
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
First Response Engineer - Service Desk - MSP
Uptime —Three Bridges
- 8 hour shift
- Windows
- Microsoft Office
- Analysis skills
Quick apply
Field Services Engineer
Synergy Associates —London
- £52,000 - £55,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Communication skills
Quick apply
2nd Line Support Engineer
Uptime Solutions Ltd —Crawley
- Weekend availability
- Azure
- Windows
- Analysis skills
Quick apply
Onsite Engineer - London
Cloudbox —London
- Full-time
- SharePoint
- In-person
- Communication skills
- Employee discount
- Life insurance
Quick apply
Principal Support Engineer
Tyk Technologies —London
- Weekend availability
- Remote
- Continuous improvement
- APIs
- Leadership
- Annual leave
Quick apply
Tier 1 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Communication skills
Customer Support Engineer
RELX —London
- Weekend availability
- Travel
- Employee assistance programme
- Employee discount
Senior Designated Support Engineer
DDN —London
- Full-time
- Remote
- Travel
- Mentoring
- Linux
Quick apply
14d
Premium Support Engineer (London)
Replit —London
- Full-time
- Hybrid work
- AI
- Communication skills
- Life insurance

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System Support Engineer

Hitachi Rail -
London

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
Network infrastructure
Presentation skills
Network management
System testing
IT support
Telecommunication
Technical writing
MPLS

Full job description

Location:

London, London, United Kingdom

Job ID:

R1010672

Date Posted:

2026-07-15

Company Name:

Hitachi Rail GTS UK Limited

Profession (Job Category):

IT, Telecom & Internet

Job Schedule:

Full time

Remote:

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description:

Location: Waterloo/On-site

Shift pattern: Days and Nights

Our Opportunity

We currently have an opportunity for a System Support Engineer to join our Services Job Family working on Connect. This role will report into the Network Support Manager.

The role holder will be responsible for the technical implementation and support of new services, modification and support of existing telecommunications assets, contributing to the cost effective delivery and support of quality service in the face of changing needs within the LUL Connect and other transmission networks managed and supplied by Hitachi Rail.

This role is located in our Palestra office, with time also spent at Waterloo and out on-site. You will be required to be full time on-site, working a varying shift pattern that will include days and nights, including providing on-call support when required.

Key Responsibilities:

As System Support Engineer, you will be the 2nd/3rd line support for all Connect installed equipment. As well as this, your day-to-day responsibilities will include, but not be limited to:

Carryout systems analysis activities to support service delivery and service support
Have a strong understanding of IP, SDH, PDH, MPLS/TP (MSN), ATM and RF technologies to support the business and customers
Have an understanding of operating system and application software, Microsoft systems, SQL and Unix would be an advantage
Write and update Service Centre Technical documents and Change Control documentation
Manage network capacity to support existing and future business needs
Control receipt, identification, storage, and withdrawal of all supported configured items
Provide support for change management process, for changes to existing network
Record all requests for change and validate possibilities for configured items and network development
Work with the Service Desk providing updates of changes or future changes to support customer by way of notification
Work with third party supplier when required to prevent network interruption and future failures
Support and develop ACMS by providing accurate details of configured items
Carry out Problem and Release management tasks to maintain minimum risk to existing and future services
Support the O&M review and acceptance of designs for projects and bids
Take part in Design Reviews, with particular attention to the impact of designs and works upon O&M services
Undertake equipment/system testing as required and within the limits of your agreed competency
Deputise for the Network Support Manager when required
Co-ordinating / supervising work groups during planned work and faulting activities.

Human skills

Highly skilled at problem-solving
A pro-active approach
Presentation skills

Technical skills

Technical Document writing
Strong knowledge of IP, SDH, PDH, MPLS/TP (MSN), MPLS ATM and RF networks
Experience of Transmission system Testing and Faulting
Understand the importance of configuration control and be capable of developing processes and managing equipment configuration for compliance with them

What to expect

We aim to complete a single-stage interview process, with this interview being held in-person at either our Palestra or Waterloo office. The interview will focus on technical and behavioural competencies. Reasonable adjustments are available with prior notice so please highlight if this would be necessary.

What We Can Offer

We are committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you will have a myriad of opportunities within our diverse, global organisation.

Flexibility

Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible , we support a working pattern that suits your lifestyle and helps you reach your ambitions.

Hitachi Rail UK is an equal opportunities employer and diversity and inclusion are integral to the success of Hitachi Rail UK. We appreciate the strength that diversity adds to our teams. When you join us, you will be part of a business that is striving to be a welcoming, inclusive place to work. We actively promote and encourage our people to feel confident in bringing their true self to work every day.

Thank you for your interest in Hitachi Rail. If your application is of interest, we will be in contact. Please do not hesitate to discover more about us and our latest jobs at https://www.hitachirail.com/careers .

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.

We would be delighted if you would be one of our followers at https://www.linkedin.com/company/hitachirail

Apply Now

Refine Your Search

technical support engineer jobs in surbiton, gtl

System Support Engineer

Infrastructure Support Engineer

Infrastructure Support Engineer

GNOC Engineer (shift)

Customer Support Engineer

Helpdesk Engineer

First Line Support / Helpdesk Engineer - Hybrid

Service Desk Engineer (Field)

Sr. Customer Success Engineer, EMEA

Technical Engineer - 2nd Line

Senior Infrastructure & Support Engineer

First Response Engineer - Service Desk - MSP

Field Services Engineer

2nd Line Support Engineer

Onsite Engineer - London

Principal Support Engineer

Tier 1 Customer Support Engineer

Customer Support Engineer

Senior Designated Support Engineer

Premium Support Engineer (London)

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