Programme administrator Work, Jobs in Enstone, Oxf (with Salaries)

Senior Customer Relationship Administrator
Crowcon Detection Instruments Limited —Abingdon
- Hybrid work
- CRM software
- Continuous improvement
- Training & development
- Free parking
- Employee assistance programme
Quick apply
Inventory Administrator
GXO Logistics —Banbury
- £14.29 an hour
- Full-time
- Annual leave
- Employee assistance programme
Technical Administrator
UK Atomic Energy Authority —Culham
- £32,903 a year
- Full-time
- Microsoft Office
- In-person
- Annual leave
- Employee assistance programme
Contracts & Site Supervisor
Evenlode Landscape Recovery Limited —Oxford
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- First Aid Certification
- Quality control
- Travel
- Annual leave
- Flexitime
Quick apply
5d
Administrator - British Grand Prix
Silverstone —Silverstone
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
12d
Shipping and Customs Administrator
Navtech Radar Limited —Wantage
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Conference Services Manager – Events and Short Academic Programmes
Lady Margaret Hall —Oxford
- £48,000 - £50,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Time management
- Employee assistance programme
Receptionist
SWFT Clinical Services Ltd —Stratford-upon-Avon
- £25,989.13 a year
- Part-time
- Word processing
- Hotel
- Travel
- Employee assistance programme
- Employee discount
6d
Medical Secretary
The Swan Practice —Buckingham
- £13.38 an hour
- Part-time
- Administrative experience
- Communication skills
- Office experience
- Free parking
- Health & wellbeing programme
Quick apply
8d
Commercial Administrator
United Infrastructure —Thame
- Full-time
- Microsoft Office
- Analysis skills
- Travel
Quick apply
SharePoint Administrator
Assystem —Culham
- Computer Science
- Databases
- SharePoint
Electrician
Equans —Oxford
- Full-time
- HVAC
- Annual leave
- Employee assistance programme
Care Assistant
All Care —Thame
- £28,000 a year
- Part-time
- No experience needed
- English
- Travel
- Paid training
- Employee assistance programme
Quick apply
Salesforce Technical Lead
Oxford Nanopore Technologies —Oxford
- Full-time
- Salesforce
- Mentoring
- Communication skills
Commercialisation Officer (2 Posts)
European Space Agency —Harwell
- English
- Master's degree
- Business development
5d
Consultant in Clinical Genetics
Oxford University Hospitals NHS Foundation Trust —Oxford
- £113,565 - £150,569 a year
- Part-time
- Patient care
- Mentoring
- Teaching
British Grand Prix Special Operations Manager
Silverstone —Silverstone
- Weekend availability
- Customer service
- Computer skills
- Business
Quick apply
12d
Senior Project Manager
Mercury Engineering —Oxford
- Engineering
- Continuous improvement
- Computer skills
12d
Supervisor Electrical Bullingdon
Gov Facilities Services —Bicester
- £50,912.56 a year
- Weekend availability
- Management
- Supervising experience
- Time management
- Employee assistance programme
Community Mental Health Nurse - Assertive Outreach
Oxford Health NHS Foundation Trust —Oxford
- £39,959 - £48,117 a year
- Full-time
- Nursing
- Annual leave
- Employee assistance programme
6d

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Senior Customer Relationship Administrator

Crowcon Detection Instruments Limited -
Abingdon

Quick apply

Job details

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme
Life insurance
Car scheme

Qualifications

CRM software
Customer service call handling
Report writing
Report generation
Stakeholder collaboration
ERP software
Internal department liaison
Complaint handling
Continuous improvement
Staff training
Customer interaction
Multidisciplinary collaboration
Training & development
Leadership
Team motivation leadership
Communication skills
Time management

Full job description

Help grow a safer, cleaner, healthier future for everyone, every day.

As a member of the Customer Relationship Team, you will provide exceptional support to customers as the first escalation point while supporting the manager running the team. Assisting with managerial responsibilities particularly during the Managers absence. This role involves operation oversight working with the manger to ensure smooth day to day running of the customer relationship team, ensuring high levels of service and efficiency, and acting as the point of escalation for complex customer issues. The role will involve covering the Managers role when necessary, maintaining leadership and ensuring business continuity.

The team is made up as follows:

Communication with customers via email and telephone.
Process and follow up customer orders and quotes to achieve KPI results.
Resolving customer queries and complaints.
Working with other departments such as sales, production and logistics to address customer needs and ensure smooth cross-departmental operations.
Generate and review reports.
Consistently searching for innovative ideas for improvement to processes.
Regular feedback to the manager so that she is aware of any performance issues.

You will:

Assist the Manager with monitoring performance ensuring the team meets KPI’s and delivers exceptional customer service.
Provide frontline support to customers, processing customer orders and quotes, addressing inquiries, resolving issues and ensuring customer satisfaction. Act as the escalation point for more complex or unresolved customer queries.
Ensure smooth day-to-day operations of the customer relationship team, overseeing scheduling, workflow management and ensuring efficient use of resources.
Work alongside the manager to monitor workload, team performance and compliance with KPI’s, offering guidance to ensure high standards of service
Assist with onboarding and training new team members and provide feedback to the existing team to improve service, quality and efficiency.
Take on managerial responsibilities in the absence of the manager, including motivating the team, setting team goals, and making staffing decisions.
Identify areas where processes or policies can be enhanced and work towards implementing improvements for both team efficiency and customer satisfaction.
Create and maintain written procedures in line with our processes.
Work alongside the manager to provide motivation to the team, promoting a positive customer-focused environment.

Your skills & experience

A proven track record in a senior customer facing team role, with experience in management cover conditions.
Strong communication, leadership, and problem-solving skills
Ability to manage and motivate a team in a fast-paced environment
Excellent customer handling skills, with the ability to resolve complex issues efficiently and professionally.
Knowledge of customer relationship processes (including KPI’s and performance metrics)
Strong organisational and time-management skills.
Ability to step into managerial duties and handle team and operational responsibilities.
Familiarity with CRM systems, Microsoft packages and ERP is preferred.

About you

You inspire with your passion and values
You are culturally sensitive
You are a collaborative team player
You are straightforward and have no interest in politics
You believe in developing future leaders in the business
You are curious and disrupt the status quo
You turn complex problems into simple issues

Company benefits:

Generous company pension (up to 10.5% matched on a sliding scale)
Hybrid working
Company shares
Health cashplan (Medicash)
Eyecare scheme (with Specsavers)
Corporate life insurance
25 days holiday
Your birthday off (after 1 year of service)
3 days holiday purchase
14 weeks paid maternity, paternity, adoption leave
Cycle to work scheme
Subsidised annual bus pass
Annual train ticket payment scheme
Employee assistance programme
Learning and development opportunities
Free parking and subsidised EV charging points
Salary sacrifice car leasing

Don’t have every single listed skill/experience? Studies have shown that women and people from diverse backgrounds are less likely to apply for jobs unless they meet every single qualification. At Crowcon we are actively building and encouraging a diverse and inclusive workplace culture, so if you’re excited about this role as the next step of your career, but you don’t feel confident you have enough past experience to perfectly align with the job description, we encourage you to apply anyway. You may be just the right candidate for this or another role we may have.

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Refine Your Search

programme administrator jobs in enstone, oxf

Senior Customer Relationship Administrator

Inventory Administrator

Technical Administrator

Contracts & Site Supervisor

Administrator - British Grand Prix

Shipping and Customs Administrator

Conference Services Manager – Events and Short Academic Programmes

Receptionist

Medical Secretary

Commercial Administrator

SharePoint Administrator

Electrician

Care Assistant

Salesforce Technical Lead

Commercialisation Officer (2 Posts)

Consultant in Clinical Genetics

British Grand Prix Special Operations Manager

Senior Project Manager

Supervisor Electrical Bullingdon

Community Mental Health Nurse - Assertive Outreach

I want to receive the latest job alerts for programme administrator in enstone, oxf

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