It support technician Work, Jobs in Sunderland, Twr (with Salaries)

Help Desk Technical Support
Trimble —Newcastle upon Tyne
- Full-time
- Google Suite
- English
- Communication skills
Product Support - Specialist
Sage —Newcastle upon Tyne
- Hybrid work
- Training & development
- Annual leave
16h
2nd Line Support Partner
HomeGroup —Newcastle upon Tyne
- £29,236 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Employee discount
- Life insurance
2d
Service Desk Analyst
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £30,485 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- In-person
- Annual leave
- Employee assistance programme
7d
Sage Support Engineer
Zynk —Newcastle upon Tyne
- £25,000 - £30,000 a year
- Full-time
- Communication skills
Quick apply
Graduate ICT Design Engineer (September 2027) - Newcastle upon Tyne
ENGIE —Newcastle upon Tyne
- Hybrid work
- Engineering
- Bachelor's degree
- Communication skills
- Annual leave
14d
Experienced Sage Support Consultant
PKF Smith Cooper Systems —Gateshead
- Hybrid work
- Phone etiquette
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Digital Learning Coach
Education Training Collective —Stockton-on-Tees
- £17,664.35 - £19,307.50 a year
- Monday to Friday
- Communication skills
- Teaching
- Free parking
- Annual leave
7d
Adoption Training & Communication Coordinator - Middlesbrough
Altrad —Middlesbrough
- Travel
- Organisational skills
- Training & development
Quick apply
Desktop Engineer
DXC Technology —Newcastle upon Tyne
- In-person
- Communication skills
14h
Onsite End User Support Engineer
Newcastle University —Newcastle upon Tyne
- £29,588 - £31,236 a year
- Full-time
- University
- Organisational skills
- In-person
3d
Data Centre Technician, Operations, IT, & Support Engineering, Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Newcastle upon Tyne
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
3d
1st Line Support Engineer
Xplor —Newcastle upon Tyne
- Weekend availability
- Hybrid work
- English
- Analysis skills
- Analytics
Quick apply
7d
1st Line Support Administrator
HomeGroup —Newcastle upon Tyne
- £26,300 a year
- Temporary
- Hybrid work
- Customer service
- Computer literacy
- Computer skills
- Work from home
- Employee discount
3d
Trainer
Sage —Newcastle upon Tyne
- Hybrid work
- Organisational skills
- Training & development
- Communication skills
3d
Microsoft .NET Consultant
Version 1 —Newcastle upon Tyne
- Full-time
- Azure
- Oracle
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
3d

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Help Desk Technical Support
Trimble —Newcastle upon Tyne
2-3 years of related experience. Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner.
Associate IT Systems Analyst
J Barbour and Sons —South Shields
Testing & Implementation: Support system configuration, user acceptance testing (UAT), defect tracking, and deployment activities to smoothly transition…
Quick apply

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it support technician jobs near sunderland, twr

Help Desk Technical Support

Trimble -
Newcastle upon Tyne

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
Desktop support
Google Suite
Ticket management
Internal department liaison
English
Computer hardware
Ticket management systems
Customer support
Customer interaction
Communication skills
CompTIA A+
Mobile devices

Full job description

Your Title: IS Help Desk Technician (IT Area)

Job Location: UK, Newcastle - on site

Our Department: Corporate Information Systems

About the Role

Are you interested in technology and enjoy solving problems so that customers can get back to work quickly and efficiently?

The IS Help Desk Technician is a key player on the front lines of Trimble Corporate IS. This position is perfect for someone looking to leverage their expertise in being the face of the IS department.

Not only do you provide help desk support services, you are also at the front line of our department and maintain the image and credibility of the department as a whole. Critical core competencies for this position are customer service, professionalism, communication, and strong technical skills.

The focus for this position is on service desk support, ticket queue coordination, process ownership, inventory control and project participation.

What You Will Do

You will support a variety of end-users onsite in our Newcastle office. You will interface and collaborate with other IS departments to ensure that the office and users are working efficiently and that their technical needs are met. You’ll provide world-class customer service and work with a cohesive global IS team.

Support end users with desktop support and deployment of hardware and software.
Display a high-level of customer service and professionalism.
Resolve issues individually or in conjunction with other IS staff and resources in a timely and effective manner.
Communicate with peers, other IS staff, IS management, business group managers, and other employees in support of end users and the corporate IS infrastructure.
Demonstrate and utilize excellent troubleshooting skills for all hardware used in support of Trimble’s computer user community, with a specific focus on Dell, Apple, and various mobile phones and tablets.

Who You Are

Builds Trust: You honor your word by doing what you say you are going to do. End-users and colleagues alike need to view the Corporate Information Systems team as a world-class team.
Customer-centric: You have a commitment to delivering genuine customer service.
Implementation / Execution: You are good at multitasking, organizing, and managing multiple priorities.
Patience: You are able to work well with end-users who are not computer savvy and can communicate about technical terms in a non-technical manner.
Timeliness: End-users and colleagues expect and deserve the fastest turnaround time for communication and support.
Sense of urgency: This is a fast paced environment which requires immediate attention to issues that may impact company revenue.
Active listening: Analyze user feedback to streamline troubleshooting efforts.
Adaptable: You are adaptable to new situations and problems and have a flexible mindset.
Independence: Proactively address local issues using the analytics and administrative tools available.
Tech savvy: You enjoy learning new technologies and supporting end-users with their technology experience.

What Skills & Experience You Should Bring

Ability to select from several predefined tools to solve problems.
Ability to document technical information in ITSM systems and maintain ticket lifecycle management effectively.
Ability to effectively communicate in English both verbal and written.
Excellent organization skills.
Relevant IT certifications such as ITIL, CompTIA A+, etc.
2-3 years of related experience.
Skills to set up, operate, and troubleshoot a wide variety of equipment and systems.
Thorough experience with Windows, mobile devices, tablets, printers, conference room equipment.
Basic network troubleshooting experience.
Basic experience with macOS and Linux to deploy and troubleshoot the OS using existing tools and documentation.
Experience with Google Workspace for enterprise collaboration is a plus.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

Candidate Privacy Notices by Country

If you need assistance or would like to request an accommodation in connection with the application process, please contact [email protected].

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Refine Your Search

it support technician jobs in sunderland, twr

Help Desk Technical Support

Product Support - Specialist

2nd Line Support Partner

Service Desk Analyst

Sage Support Engineer

Graduate ICT Design Engineer (September 2027) - Newcastle upon Tyne

Experienced Sage Support Consultant

Senior Service Desk Consultant - 3rd Line

Digital Learning Coach

Adoption Training & Communication Coordinator - Middlesbrough

Desktop Engineer

Onsite End User Support Engineer

Data Centre Technician, Operations, IT, & Support Engineering, Operations, IT, & Support Engineering

1st Line Support Engineer

1st Line Support Administrator

Trainer

Microsoft .NET Consultant

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