Facility supervisor Work, Jobs in Whitton, Gtl (with Salaries)

Workplace and Facilities Helpdesk Team Leader
Arup —London
- Computer literacy
- Time management
- Annual leave
7h
Maintenance Supervisor
DoubleTree by Hilton Hotel London - Victoria —London
- Weekend availability
- English
- Hotel
- Hotel experience
- Employee assistance programme
- Employee discount
Quick apply
Specialist Services Cleaning Supervisor
Bayleaf Facilities Management Ltd —London
- £38,000 a year
- Weekend availability
- Supervising experience
- Team management
- Cleaning
Quick apply
1d
Cleaning Supervisor - external area
Samsic UK —London
- £16.50 an hour
- Full-time
- Supervising experience
- First Aid Certification
- Team management
Quick apply
7d
Asst. Cargo Supervisor - Floating Production Storage & Offloading Facility
V.Group —London
- English
- Supervising experience
Quick apply
9d
Cleaner Supervisor (ASK001)
The PCS Group —London
- £16.20 an hour
- Part-time
- Customer service
- English
- Supervising experience
Quick apply
Part time on-site cleaning supervisor
Berkshire Facilities Management —Maidenhead
- £13.30 an hour
- Part-time
- Supervising experience
- Team management
- In-person
Quick apply
Mechanical Supervisor (Offshore) - Floating Production Storage & Offloading Facility
V.Group —London
Quick apply
Assistant Maintenance Supervisor (Offshore) - Floating Production Storage & Offloading Facility
V.Group —London
Quick apply
2d
Electrical Maintenance Supervisor
ISS Facility Services —London
- £48,000 - £52,000 a year
- Team management
- Recruiting
- In-person
Quick apply
Cargo Supervisor (Offshore) for Floating Production Storage & Offloading Facility
V.Group —London
Quick apply
Cleaning Supervisor VA2880
Anabas —London
- £34,000 - £36,000 a year
- Monday to Friday
- Management
- English
- Employee assistance programme
- Referral programme
1d
Supervisor Mechanical Pentonville
Gov Facilities Services —London
- £50,274.58 a year
- Full-time
- Management
- Supervising experience
- First Aid Certification
- Employee assistance programme
General Purpose Foreman - Floating Production Storage & Offloading Facility
V.Group —London
- English
Quick apply
Cleaning Team Leader
Royal Trinity Hospice —London
- £29,355 - £33,197 a year
- Weekend availability
- Hospice
- Communication skills
- Store discount
- Annual leave
12d

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Workplace and Facilities Helpdesk Team Leader

Arup -
London

Apply Now

Job details

7 hours ago

Benefits

Annual leave

Qualifications

Report generation
Computer literacy
Stakeholder liaison
Facilities management
Microsoft Office Suite
Staff training
Customer support
Customer interaction
Events management
Time management

Full job description

Facilities Management Consulting

Corporate Services



LON0005IG Requisition #

Joining Arup

Arup’s purpose, shared values and collaborative approach has set us apart for over 80 years, guiding how we shape a better world.

Arup is the creative force at the heart of many of the world’s most prominent projects in the built and natural environment. Working in more than 140 countries, the firm’s designers, engineers, architects, planners, consultants, and technical specialists work with our clients on innovative projects of the highest quality and impact. As a wholly independent organisation, we are owned in trust for the benefit of our employees and their dependants: with no shareholders or external investors we determine our own business priorities and direction.

The Opportunity

Reporting into the Workplace and Facilities Helpdesk Manager and working as part of the Workplace and Facilities Management Helpdesk team, providing excellent support services to our colleagues and guests. In daily contact with the Facilities Management vendors to ensure service delivery in line with expectations to help Arup provide a best-in-class workplace experience.

Key Responsibilities

Working on a 2-shift rolling rota: 08:00-16:30, 09:00-17:30.
Assist the Helpdesk Manager in the day-to-day running of Helpdesk, Switchboard & Event Management.
Act as a deputy for the Helpdesk Manager during periods of annual leave or absence.
Support performance monitoring through quality checks and feedback on customer service.
Serve as a primary point of contact for colleagues and facilities vendors.
Help ensure that the site meets business requirements whilst delivering an excellent customer experience.
Work with the wider team to ensure that the office is consistently well maintained.
Regular floor inspection and curation of spaces.
Maintain relationships with key stakeholders across the office and address enquiries and concerns ensuring timely and quality issue resolution and service delivery.
Follow up enquiries to ensure customer satisfaction.
Escalate outstanding issues, service failures or overdue tasks to the Helpdesk Manager or contract managers in Helpdesk Managers absence, as appropriate.
Undertake project work and additional responsibilities as required by the Helpdesk Manager.
Reviewing contractor documentation and compliance including RAMS and supervising where necessary.
Updating the business using various forms of comms – social media, newsletters, posters, signage etc.
Switchboard handling
E-mail handling
Helpdesk Tasks (Concept Evolution) – logging, receiving and assigning.
Conferencing and Catering management (Condeco)
Occasional evening event co-ordination (from Concept through to hosting) – ensuring relevant documentation is in place i.e., RAMS Insurance policies, Certification etc.
Provide training and onboarding support for new Helpdesk coordinators.

Key Skills and Experience Required

Background in Facilities Management Helpdesk, customer service or property administration.
Demonstrates a commitment to delivering outstanding customer service and identifying opportunities to enhance the end-to-end customer experience.
Takes ownership of the customer service journey.
Passion for delivering great service.
Clear, concise, accurate communicator (both written and verbal).
Professional, friendly and polite telephone manner.
Ability to work with people at all levels and confidently manage difficult situations.
Excellent time management and multi-tasker.
Excellent attention to detail.
Problem solver / logical thinker.
IT literate in all MS applications, quick to learn new software programmes.
Ability to create, amend and analyse reports. Spot trends that require further interrogation.
Takes ownership readily and sees a job through to completion/follow up as necessary.
Know when to escalate and how.

Desirable Skills and Experience

Sound knowledge of contractor service provision, SLA’s, KPI’s, landlord/tenant relationships/responsibilities.
Inquisitive nature – ask questions about the role, processes and working arrangements to grow your knowledge, suggest better ways of working to ultimately provide excellent service.

Qualifications

Sound H&S knowledge (ideally IOSH qualified – training for this can be provided).
First Aid at work qualified (if not already certified and in date, training for this will be provided).
Previous Fire marshal experience is desirable, however, Arup specific training for this will be provided.

What we offer you

At Arup, we care about each member’s success, so we can grow together.

Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence.

Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at www.arup.com/careers/your-life-at-arup.

We are committed to making our recruitment process and workplaces accessible to all candidates. Please contact [email protected] to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

To understand what to expect next, please visit https://www.arup.com/careers/recruitment-process/

Stay safe online – Arup will never ask for your bank details as part of our recruitment process.

Recruitment Agencies - We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on the list.

#LI-JB2

Apply Now

Refine Your Search

facility supervisor jobs in whitton, gtl

Workplace and Facilities Helpdesk Team Leader

Maintenance Supervisor

Specialist Services Cleaning Supervisor

Cleaning Supervisor - external area

Asst. Cargo Supervisor - Floating Production Storage & Offloading Facility

Cleaner Supervisor (ASK001)

Part time on-site cleaning supervisor

Mechanical Supervisor (Offshore) - Floating Production Storage & Offloading Facility

Assistant Maintenance Supervisor (Offshore) - Floating Production Storage & Offloading Facility

Electrical Maintenance Supervisor

Cargo Supervisor (Offshore) for Floating Production Storage & Offloading Facility

Cleaning Supervisor VA2880

Supervisor Mechanical Pentonville

General Purpose Foreman - Floating Production Storage & Offloading Facility

Cleaning Team Leader

More jobs to discover

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