Planner Work, Jobs in Writtle, Ess (with Salaries)

Service Dispatcher / Coordinator
Herts Cooling Limited —Little Hadham
- £28,000 - £35,000 a year
- Full-time
- Computer literacy
- Analysis skills
- In-person
- Free parking
Quick apply
6h
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- Weekend availability
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- Health & wellbeing programme
Quick apply
2h
Supply Chain & Inventory Planner
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Quick apply
4h
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Principal Planning Officer - Strategic Applications Team and Gilston Area Team
East Herts Council —Hertford
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Lifestyle and Wellbeing Coordinator (Weekends)
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Lead Consultant-Learning and Career Development Functional-UK
Infosys —London
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Senior Planning Engineer - AI Optimisation
Laing O'Rourke —Dartford
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Construction Planning Manager
Wates —London
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- Mentoring

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Service Dispatcher / Coordinator

Herts Cooling Limited
Little Hadham

Quick apply

Job details

Permanent | Full-time
£28,000 - £35,000 a year
6 hours ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Customer service call handling
Client engagement
Computer literacy
Logistics
Analysis skills
Transportation management systems
Appointment booking and call handling
Relationship management
Customer support
Customer interaction
Rota coordination

Full job description

Herts Cooling Ltd is a family-run refrigeration and air conditioning contractor covering London and the Home Counties. We have around 30 staff and a busy Service Department, and we’re looking for a Service Coordinator to help keep everything running smoothly.
You’ll be responsible for coordinating engineers, managing reactive callouts alongside planned work, and keeping customers informed throughout the process. Priorities can change quickly, so you’ll need to be organised, confident making decisions and comfortable managing several things at once.

You’ll be an important link between our customers, engineers and suppliers, helping to make sure jobs are scheduled, progressed and completed as efficiently as possible.
You don’t need previous refrigeration or air conditioning knowledge to do this role well. What matters most is being organised, good with people and able to stay calm and make sensible decisions when things get busy.

What You’ll Be Doing

Taking service requests by phone and email and entering them into the system
Booking engineers for breakdowns and planned maintenance
Prioritising jobs based on urgency and engineer availability
Keeping customers updated on the progress of their jobs
Adjusting engineer diaries as priorities change throughout the day
Building strong relationships with customers and becoming someone they can rely on
Following up with engineers and suppliers to keep jobs moving
Helping with quotes, remedial works and service paperwork when needed

What We’re Looking For
Well organised, with good attention to detail

Confident speaking with customers on the phone and communicating by email
Able to manage multiple priorities without losing track of the detail
Someone who genuinely wants to help people and solve problems
Comfortable making decisions and taking ownership
Able to stay calm and organised when things get busy
Comfortable using everyday IT and office systems

Experience That Would Help
Experience in any of the following would be useful, but not all are essential:

Working as a Service Coordinator, Controller, Scheduler or Planner
Coordinating engineers or another mobile workforce
Customer service or account management
HVAC, facilities management or a similar service industry

What Good Looks Like
After around six months, you should be confidently managing the engineer diary, balancing reactive and planned work and working independently in the role.
You’ll understand our customers and the way the Service Department operates, and you’ll be someone both customers and engineers know they can rely on to keep things moving.

Room to Grow
We’re a growing family business, and there is scope for the role to develop over time.
As the department expands, there may be opportunities to take on additional responsibility, including supporting and eventually leading other members of the team.

Why Work Here

30 years in business and still family-run
A friendly office where people help each other
A varied role where you can have a real say in how things get done
Holiday allowance that increases the longer you stay, up to 30 days
Support to develop and take on more responsibility over time

For any questions about the role, please contact [email protected]

Pay: £28,000.00-£35,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

planner jobs in writtle, ess

Service Dispatcher / Coordinator

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Supply Chain & Inventory Planner

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Quantity Surveyor (2 Year FTC)

Lifestyle and Wellbeing Coordinator (Weekends)

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I want to receive the latest job alerts for planner in writtle, ess

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