Technical Support Manager
Sharp —Swanley
- Full-time
- Continuous improvement
- Team management
- Training & development
IT Service Desk Apprentice
QA Apprenticeships —Burgess Hill
- £18,000 - £20,000 a year
- Full-time
- Communication skills
- Annual leave
Senior IT Technician
LEO Academy Trust —London
- £47,260 - £50,675 a year
- Full-time
- In-person
- Leadership
- Health & wellbeing programme
Quick apply
7d
IT Consultant Apprentice
QA Apprenticeships —Chislehurst
- £15,660 a year
- Full-time
- Computer skills
- Communication skills
- School
ICT Cluster Support Technician
Aerodrome Primary Academy —Croydon
- £24,626 - £26,778 a year
- Travel
- Communication skills
- School
- Annual leave
- Employee assistance programme
1st Line Support Analyst
Fluidone —Chessington
- £24,000 a year
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
Senior Infrastructure & Support Engineer
Tropic Skincare —Croydon
- £45,000 - £50,000 a year
- Hybrid work
- Continuous improvement
- Mentoring
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
2nd Line Support Analyst
Fluidone —Chessington
- £35,000 a year
- Maintenance
- Mentoring
- Training & development
- Employee assistance programme
Quick apply
3rd Line Support Analyst
Fluidone —Chessington
- £35,000 - £40,000 a year
- Employee assistance programme
Quick apply
Senior IT Customer Support Analyst, Desktop Support
KBR —Leatherhead
- Full-time
- Computer Science
- Supervising experience
- Presentation skills
Ticketing Systems Administrator
Brighton and Hove Albion Football Club —Brighton and Hove
- Full-time
- Employee discount
12d
Monitoring Consultant (OSS)/Senior IT Systems Administrator
Indra Group UK & Ireland —Redhill
- Hybrid work
- Bachelor's degree
- Work from home
- Employee assistance programme
Quick apply
12d
Schools IT Technician
Commercial Services Group —West Malling
- £25,948.96 - £28,500.00 a year
- Full-time
- Hybrid work
- Communication skills
- School
- Annual leave
- Employee discount
Quick apply
Business Systems Trainer
The Avenues Group —Sidcup
- Full-time
- Hybrid work
- Travel
- Training & development
- Annual leave
Quick apply
3d
Global Tier 1 Service Desk Technician
KBR —Leatherhead
- Weekend availability
- Hybrid work
- Computer Science
- Communication skills
- Annual leave
- Flexible schedule
Front Office Equities Trading Technology Support
JPMorganChase —London
- Full-time
- Scripting
- Agile
- Communication skills
Customer Support and Product Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Analysis skills
- Bachelor's degree
- APIs
Quick apply
ICT Lead PHP Developer (Jadu Platform & Digital Services)
Medway Council —Chatham
- £45,795 a year
- Mentoring
3d
HR Systems Analyst
Synapri —Rochester
- £28,000 - £32,000 a year
- Azure
- Maintenance
Fraud and Application Support Analyst - 18 month Fixed Term Contract
Cubic Corporation —Salfords
- Full-time
- Microsoft Word
- Bachelor's degree
- No degree
13d

I want to receive the latest job alerts for technical support in penshurst, ken

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Support Manager

Sharp -
Swanley

Apply Now

Job details

Permanent | Full-time

Qualifications

Technical troubleshooting
Stakeholder liaison
Continuous improvement
Team management
Technical writing
Customer support
Professional development mentoring
Training & development
Leadership
Communication skills
Remote diagnostics
Help desk
Analytics

Full job description

Company Name:

Sharp Business Systems UK PLC

Location:

Swanley

Advert Closing Date:

Job Number:

JO-2604-2606

Work Type:

Permanent / Full Time

Technical Support Manager

Service & Operations | Full‑Time | UK

We are seeking a highly capable Technical Support Manager to lead our Technical Support Team and play a pivotal role in delivering exceptional service across our document solutions portfolio. This position is ideal for an experienced technical leader who is committed to quality, continuous improvement, and enhancing the customer experience.

About the Role

As the Technical Support Manager, you will guide and develop a team dedicated to supporting dealers, direct customers, and internal stakeholders. You will champion technical excellence, oversee the creation of high‑quality documentation, and ensure effective troubleshooting and issue resolution both remotely and onsite.

You will also work closely with product planning and factory engineering teams, contribute to product evaluations, support European partners, and identify opportunities to improve product performance and service capability.

Key Responsibilities

Lead, mentor, and develop the Technical Support Team
Oversee the creation and distribution of technical documentation
Provide remote and onsite technical troubleshooting
Deliver product training to internal teams, resellers, and partners
Conduct product evaluations and liaise with factory engineering teams
Monitor product quality, analyse trends, and drive improvements
Maintain accurate parts lists and support the resolution of backorders
Prepare and present monthly operational reports
Host weekly team meetings and conduct regular one‑to‑one sessions
Participate in company roadshows and represent the technical function in multinational settings
Support European colleagues with training materials and technical documentation

About You

We’re looking for someone with strong technical capability, proven leadership skills, and a passion for developing both people and processes. The ideal candidate will bring:

HNC/HND or equivalent technical qualification
At least five years' experience in a technical support or service leadership role
Strong understanding of technical products and industry practices
Excellent communication and presentation skills
Ability to build trusted customer and partner relationships
High attention to detail and strong documentation skills
Analytical problem‑solving ability and sound decision‑making
Adaptability and a continuous improvement mindset
Confidence communicating with local and international stakeholders

Why Join Us

This is an opportunity to join a forward‑thinking organisation that values innovation, high performance, and professional development. You will influence product quality, enhance service standards, and shape the technical support function across the UK and Europe.

Apply Now

Refine Your Search

technical support jobs in penshurst, ken