Technical support occupations Work, Jobs in Leek Wootton, War (with Salaries)

IT Field Service Engineer
Zenzero Solutions —Coventry
- Azure
- Leadership
IT Service Desk Support Apprentice
QA Apprenticeships —Redditch
- £15,600 - £21,158 a year
- Monday to Friday
- Communication skills
Legal Engineer
Gowling WLG —Birmingham
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Communication skills
- Annual leave
OpenShift Support Consultant
Version 1 —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Life insurance
Quick apply
Service Desk Analyst
Rubix —Birmingham
- Full-time
- Microsoft Outlook
- Mentoring
- Communication skills
SAP Trainer
Select Engineering —Birmingham
- £39.90 an hour
- Call to connect
- Training & development
IT Service Desk Specialist
The Watches of Switzerland Group —Leicester
- Rotating shift
- Communication skills
- Employee assistance programme
Powered Access Customer Support Engineer
Nationwide Platforms —Leicester
- £33,000 a year
- Monday to Friday
- Computer literacy
- Computer skills
- Mechanical knowledge
- Employee discount

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IT Support Apprentice
JBC Skills Training Ltd —Buckingham
Must have a Valid UK Driving license and use of a car as you will need to travel between the school and the main office based in Cranfield Technology Park,…
£15,600 a year
Quick apply
6d
Technical Support Apprentice
Welcomm Communications Ltd —Market Harborough
Provide first-line IT support to customers via ticketing systems, telephone, and email, taking ownership of incidents from logging through to resolution while…
£16,640 a year
Quick apply

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IT Field Service Engineer

Zenzero Solutions
Coventry

Apply Now

Job details

Permanent

Qualifications

Reactive maintenance implementation
Technical troubleshooting
ConnectWise
Desktop support
Azure
BMC Remedy
Software deployment
Incident queue management
Ticket management
Change management
Service restoration
Equipment installation and commissioning
Network support
ServiceNow
Customer support
Customer interaction
Leadership
Microsoft Azure
Intune
Mobile devices

Full job description

As part of a Field Services team, you will support our customers and their end-users by providing general advice and guidance as well as working on Incidents and Service Request that cannot be completed remotely by our Service Desk. You will need to work to defined SLAs as well as assisting our Project teams with deployments and other installation activities.

Working for a Managed Services Provider (MSP or MSSP)
Knowledge and technical understanding of Microsoft 365 and general business IT systems (including Azure, Intune & Autopilot)
Experience in using ConnectWise Manage or another ITSM tool (ServiceNow / Remedy / Autotask)
Operational understanding and experience working in ITIL aligned environments including an understanding of SLAs, Incident Management, Service Request Fulfilment and Change Management
Ability to demonstrate excellent troubleshooting skills
Ability to demonstrate strong team working and team leadership skills

Building and configuring end-user-computing devices like desktops, laptops and tablet devices to agreed standards
Visit customer sites to complete scheduled activities like installations, desk moves, upgrades and changes as well as other planned activities
Visit sites to provide reactive support including support for Network, Server and Storage equipment located on customer sites - this includes acting as remote-hands for our Resolver Groups
Providing end-user support and assistance for typical Desktop, Office and other End-user Computing tasks
Completing Incidents, Service Requests and other defined activities including performing Proactive Checks, basic Event Triage and resolving subsequent issues within agreed parameters, handing-off to other Resolve Groups and third parties when needed
You may also be assigned to a specific customer or group of customers with special responsibility for arranging and completing work, attending meetings and acting as a single-point-of-contact for both inside and outside of Zenzero. This may include working customerâ€™s sites for longer periods of time
When not visiting customer sites you will work from a Zenzero office and provide general support services
Ensuring Field Services fulfil all KPIs
Ensuring the Zenzero knowledgebase is up to date
Ensuring Field Services achieve SLAs

Apply Now

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technical support occupations jobs in leek wootton, war

IT Field Service Engineer

IT Service Desk Support Apprentice

Legal Engineer

OpenShift Support Consultant

Service Desk Analyst

SAP Trainer

IT Service Desk Specialist

Powered Access Customer Support Engineer

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