Channel manager Work, Jobs in Botley, Ham (with Salaries)

Contact Centre Agent
Veezu —Portsmouth
- Full-time
- Continuous improvement
- Computer skills
- Communication skills
4d
Changing Room Assistant
Natures Way Foods Ltd —Chichester
- £27,260 a year
- Overtime
- English
- In-person
- Free parking
4d
Product Marketing Manager
Roke Manor Research Limited —Romsey
- Analysis skills
- Product management
- Communication skills
Head of Performance Marketing
Pom Pom London Ltd —Ringwood
- £70,000 - £100,000 a year
- Full-time
- Hybrid work
- Budgeting
- Analytics
- Free parking
- Employee discount
Quick apply
11d
Quality Auditor
Natures Way Foods Ltd —Chichester
- £26,203 - £32,754 a year
- Overtime
- Computer literacy
- Quality control
- Computer skills
- Free parking
3d
Customer Development Manager
Rich Products Corporation —Andover
- Bakery
- Negotiation
- Annual leave
Commercial (Trade) Marketing Manager
Le Creuset —Andover
- Full-time
- Marketing
- Continuous improvement
- Business
6d
HR Administrator - Part-Time
Qvis Lighting & Security Ltd —Portsmouth
- £27,000 - £28,500 a year
- Part-time
- Microsoft Office
- Organisational skills
- Contracts
- Free parking
5d
RBC Brewin Dolphin – Commercial Inteligence Manager, Intermediaries
Royal Bank of Canada —Winchester
- Full-time
- Management
- Analysis skills
- Bachelor's degree
2d
Local Recruiter
Cera Care —Sandown
- £13,450 a year
- Part-time
- Presentation skills
- Driving
- Recruiting
Senior Store Assistant - Keyholder
Toolstation —Southampton
- £13.07 an hour
- Part-time
- Customer service
- Supervising experience
- Employee discount
10d
Industrial & Construction Business Development Manager - South England
Prysmian Group —Bishopstoke
- Full-time
- Business development
13d
Chef Manager
Benugo —Southampton
- £38,000 - £40,000 a year
- Full-time
- Sales
- Team management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
12d
Service Technician
Trane Technologies —Southampton
- Weekend availability
- Maintenance
- Continuous improvement
- Computer skills
UK & Nordics Sales Manager - Tensioning
Nord-Lock Group —Andover
- Hybrid work
- English
- Business development
- Communication skills
- Flexible schedule
9d
Editorial and Investment Content Writer
Quilter —Southampton
- Part-time
- Organisational skills
- Financial services
11d
Agricultural Parts Manager
Haynes Bros Ltd —Alton
- Customer service
- Continuous improvement
- Organisational skills
Customer Development Manager f'real
Rich Products Corporation —Andover
- Sales
- Bakery
- Annual leave
Customer Development Manager f'real EU
Rich Products Corporation —Andover
- Bakery
- Negotiation
- Annual leave
Safeguarding Care Coordinator ( Maternity Cover )
Andover PCN —Andover
- £13.57 - £15.27 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Writing skills
- Research
- Store discount
- Health & wellbeing programme
Quick apply
5d

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Contact Centre Agent

Veezu -
Portsmouth

Apply Now

Job details

Full-time
4 days ago

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
UK GDPR
Slack
Internal department liaison
Information security
General Data Protection Regulation (GDPR)
Appointment booking and call handling
Continuous improvement
ISO 27001
Computer skills
Customer support
Customer interaction
Transport scheduling
Communication skills

Full job description

Your role at Veezu:

As a Dispatcher (Contact Centre Agent) in our Journey Booking Centre, you will work in partnership with Driver Partners and our external JBC Partners to ensure bookings are dispatched efficiently so that passengers are transported on time. You will maximise Driver Partner completion rates through efficient management of the dispatch of inbound bookings and good communication with Driver Partners.

Reporting into the Team Manager or JBC Manager, your role will involve optimising Driver Partner and resource capacity, helping our Off-Shore Booking Agents to keep our Passengers updated and giving the Driver Partners a great experience.

Who are Veezu?

Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!

What you’ll do:

QUALITY DELIVERY AND CONTINUOUS IMPROVEMENT

Develop a deep knowledge and understanding of the local Driver Partner community - their needs, concerns and behaviours – become someone that they trust.
Take responsibility for understanding, meeting and exceeding your objectives and set KPIs
Allocate and dispatch journeys on the Dispatch booking system, communicating positively, politely, professionally and precisely with Driver Partners via the messaging service/telephone as and when required.
Manage passenger demand to ensure bookings run on time and use the zone controller tool and wait time wallboard (if applicable) effectively. Feedback any delays to Offshore Booking as required.
Arrange bookings for walk-in passengers where applicable at regional hubs.
Liaise with off-shore partners in respect of handling passenger queries and bookings.
Respond to Driver Partner alerts and Driver Partner queries via the telephone and / or Dispatch driver chat in a timely, courteous and professional manner.
Assist Driver Partners with complex queries or directing them to the Driver Partner portal and / or messaging service.
Demonstrate excellence in the handling of passenger bookings, mainly related to our high value and commercial account journeys and passenger care queries
Ensure specific or set instructions for account customer journey bookings are communicated and processed accordingly.
Ensure service delivery to commercial account customers is efficient and well managed at all times.
Ensure transferring of calls is kept to a minimum and avoid blind transferring at all times.
Utilise Slack channels, Dispatch messaging and any other relevant internal communication channels throughout your shift to receive any relevant business and / or operational updates.
Liaise with other departments such as Veezu Commercial, Veezu IT to ensure issues are resolved efficiently and within agreed SLAs.
Identify opportunities to reduce unnecessary contact, improve policies and processes, increase sales and/ or improve the passenger experience and feed these into your Team Manager.
Seek to support passengers, account customers and Driver Partners to self-serve wherever possible.
Process all cash, card, account, and app bookings in accordance with company procedures.

Encourage the use of AirPay / use of a Driver Partner’s in-car payment machine to reduce call time wherever possible.
Manage and keep the zone controller accurate (if applicable) and up to date throughout the shift so that the right information can be provided to Passengers and bookings can be optimised.

SELF-DEVELOPMENT AND COMPLIANCE

Ensure completion of all mandatory training.
Manage your own self-development to improve knowledge.
Proactively prepare for 1:1 meetings and appraisals with Team Manager or JBC Manager.
Understand and embody the Veezu values.
Constructively challenge, question, seek to improve, evolve and be kind.
Contribute to a strong community spirit.
Be objective, fair, ethical, and consistent.
Ensure fair treatment of customers, passengers, Driver Partners and colleagues and act in a professional manner at all times.
Ensure legal and contractual compliance.
Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.
Be willing to support other business areas as needed.
Adhere to company policies and procedures.
Ensure that customer, passenger, Driver Partner and colleagues’ information is safeguarded at all times, in line with the General Data Protection Regulation (GDPR).
Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.
Maintain information security to a recognised required standard in line with business needs

What you’ll need:

Ability to deliver excellent customer service.
Confidence in speaking to people on the phone.
Strong computer skills, including using multiple software platforms collaboratively.
Excellent listening and communication skills.
Professional and committed.
Ability to deal with challenging customer service situations.
Ability to work in a fast-paced environment.
Ability to multitask and work under pressure.
Ability to work independently and as part of a team.
Flexibility to work outside of standard working hours.
Excellent accuracy and attention to detail.

Where you’ll be:

This role will be based out of our Portsmouth office.

Veezu is committed to fair and inclusive recruitment, welcoming applications from all backgrounds, experiences, and communities.

Apply Now

Refine Your Search

channel manager jobs in botley, ham

Contact Centre Agent

Changing Room Assistant

Product Marketing Manager

Head of Performance Marketing

Quality Auditor

Customer Development Manager

Commercial (Trade) Marketing Manager

HR Administrator - Part-Time

RBC Brewin Dolphin – Commercial Inteligence Manager, Intermediaries

Local Recruiter

Senior Store Assistant - Keyholder

Industrial & Construction Business Development Manager - South England

Chef Manager

Service Technician

UK & Nordics Sales Manager - Tensioning

Editorial and Investment Content Writer

Agricultural Parts Manager

Customer Development Manager f'real

Customer Development Manager f'real EU

Safeguarding Care Coordinator ( Maternity Cover )

I want to receive the latest job alerts for channel manager in botley, ham

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