Analytics and insight manager Work, Jobs in Darlaston, Wmd (with Salaries)

Customer Claims Specialist
Allianz —Birmingham
- £24,000 - £30,000 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
Commercial Analytics Manager- Jockey Club Experiences
Levy —Birmingham
- £50,000 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Healthcare Development Manager
IQVIA —Birmingham
- Full-time
- Hybrid work
- No degree
- Communication skills
Senior Content Officer – SuperTechWM
Birmingham City University —Birmingham
- £38,050 - £44,131 a year
- Part-time
- Hybrid work
- University
- AI
Account Manager, CoStar - East Midlands & East of England
CoStar Group —Birmingham
- Full-time
- No degree
- Organisational skills
- Communication skills
- Annual leave
Senior CRM Executive
Lounge —Solihull
- Hybrid work
- Microsoft Excel
Modern Workplace - Digital Experience Lead
NTT Data UK —Birmingham
- Communication skills
RBC Brewin Dolphin – Commercial Inteligence Manager, Intermediaries
Royal Bank of Canada —Birmingham
- Full-time
- Management
- Analysis skills
- Bachelor's degree
2d
Digital Content Executive
Agriculture & Horticulture Development Board (AHDB) —Coventry
- £29,000 - £31,500 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
3d
Economy Game Product Manager - EA SPORTS™ F1
Electronic Arts —Birmingham
- Hybrid work
- Presentation skills
- Product management
- Analytics
- Annual leave
4d
Social Media Marketing Manager
Noodle Inn —Birmingham
- £40,000 a year
- Full-time
- Social media management
- In-person
- Communication skills
Quick apply
4d
Senior Network Flow and Events Manager
Evri —Coventry
- £68,000 a year
- Full-time
- Analysis skills
- Presentation skills
- No degree
5d
Attraction and Recruitment Marketing Manager, Resourcing, Human Resources - 12 Month Secondment/FTC
Deloitte —Birmingham
- Hybrid work
- Communication skills
- Analytics
6d
Commercial Finance Analyst (UK Remote)
Turnitin, LLC —Birmingham
- Full-time
- Remote
- Analysis skills
- Analytics
- Annual leave
Quick apply
6d
Assistant Manager, Paid Social Media, Global
Deloitte —Birmingham
- Hybrid work
- Marketing
- Social media management
- Bachelor's degree
7d
Marketing Executive - UK & Ireland
Detertech —Telford
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Project management
- Organisational skills
Quick apply
9d
Senior Cloud and Network Engineer
thyssenkrupp Materials UK —Cradley Heath
- Full-time
- Hybrid work
- Azure
- Continuous improvement
- Travel
- Employee assistance programme
- Employee discount
10d
Group Head of Talent Acquisition (based in either London Waterloo, Birmingham or Leeds)
DfT Operator —Birmingham
- £110,000 a year
- Full-time
- Recruiting
- Leadership
- Analytics
Quick apply
11d
Website Experience Manager - 12 Month FTC
The Works —Coleshill
- Hybrid work
- Conflict management
- Employee assistance programme
- Employee discount
11d
Director of Treasury - UK Client Treasury
Colliers International EMEA —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Leadership
Quick apply
12d

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Customer Claims Specialist

Allianz -
Birmingham

Apply Now

Job details

Full-time
£24,000 - £30,000 a year

Benefits

Season ticket loan
Free flu jabs
Annual leave
Company pension
Employee discount
Flexible schedule

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Process improvement
Case record updates
Insurance claims handling experience
Customer interaction
Outbound calling
Insurance claims experience
Communication skills

Full job description

Allianz Partners provides travel insurance through a range of business partners. When travel goes wrong, customers call us for help. This role exists to take ownership of those claims, make fair decisions quickly, and keep customers informed from first notification of loss through to settlement. It’s for experienced insurance claims handlers who are confident on the phone, comfortable managing multiple cases under time pressure, and able to balance empathy with clear decisions based on policy terms.

Details: Customer Claims Specialist – Office/Hybrid, Birmingham. Salary £24,000–£30,000 depending on experience, plus £2,045 bonus. 35 hours per week, shifts between 8am–8pm Monday–Friday and 9am–5pm Saturday, with some flexibility. Start date: June We’re happy to consider experienced claims handlers who need flexible hours to fit around commitments as parents or carers.

What are the key responsibilities of the role?

Handle inbound and outbound calls professionally and helpfully, owning each claim from first notification through assessment to resolution.
Assess new claims against policy terms within agreed service levels; capture accurate information, decide next steps, and fast-track where appropriate. • Keep cases moving: monitor timelines and suppliers, proactively update customers, and request any additional information quickly.
Identify and initiate potential recoveries from third parties, and flag any service issues or risks early to your manager.
Keep records up to date: document conversations and evidence clearly in the claims system, and suggest process improvements where you see them.
Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insight responsibly and in line with our standards for data governance, security and ethical use

What are the key requirements?

Strong customer communication skills by phone and email. You can handle escalations with empathy while setting clear expectations, which matters when customers are stressed and need answers.
Proven ability to manage multiple cases under pressure. You prioritise effectively, stay organised and meet deadlines, ensuring claims progress without delay.
High attention to detail and data accuracy. You’re PC literate and comfortable with claims systems, because sound decisions depend on precise records and audit trails.
Good judgment within procedures. You know when to resolve issues yourself and when to escalate, preventing service failures and protecting the customer experience.
Practical geographical knowledge is helpful, as it speeds triage and decision-making for travel itineraries, destinations and providers.

How we hire We hire directly. Allianz Partners does not accept unsolicited CVs or approaches from agencies. We only work with partners on our approved supplier list, under contract. Any unsolicited submissions will not be considered.

Staff Benefits

You will receive excellent training for this role as we are dedicated to ‘Achieving Excellence Through Learning.’You are always encouraged to bring your ideas and highlight any areas for improvement in processes.

In exchange for your expertise, experience and enthusiasm, we will offer support in continuing your personal and career development, in addition to providing a wide range of employment linked benefits.

We will provide you with competitive salary and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products, as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme, Private Medical Cover, competitive annual leave, annual Flu vaccination, annual Eye Care vouchers, discounted Travel Insurance, Roadside Assistance free after 6 months’ probation, Corporate Social Responsibility and an Interest free season ticket loan after probation.

Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.

About Allianz Partners:
Allianz Partners is part of Allianz Group, one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, grow, and shape a better future for our customers and the world around us.
Dedicated to bringing global protection and care, Allianz Partners is the B2B2C leader in insurance and assistance solutions in the following areas of expertise: travel insurance, assistance, mobile device digital risks insurance, international health life and automotive insurance. We care for our customers, and our caring nature extends to our employees. We dont just hire people, we commit to them, nourish them and invest in their careers because we recognise that your development goes hand in hand with our growth and success.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Lets care for tomorrow.

Apply Now

Refine Your Search

analytics and insight manager jobs in darlaston, wmd

Customer Claims Specialist

Commercial Analytics Manager- Jockey Club Experiences

Healthcare Development Manager

Senior Content Officer – SuperTechWM

Account Manager, CoStar - East Midlands & East of England

Senior CRM Executive

Modern Workplace - Digital Experience Lead

RBC Brewin Dolphin – Commercial Inteligence Manager, Intermediaries

Digital Content Executive

Economy Game Product Manager - EA SPORTS™ F1

Social Media Marketing Manager

Senior Network Flow and Events Manager

Attraction and Recruitment Marketing Manager, Resourcing, Human Resources - 12 Month Secondment/FTC

Commercial Finance Analyst (UK Remote)

Assistant Manager, Paid Social Media, Global

Marketing Executive - UK & Ireland

Senior Cloud and Network Engineer

Group Head of Talent Acquisition (based in either London Waterloo, Birmingham or Leeds)

Website Experience Manager - 12 Month FTC

Director of Treasury - UK Client Treasury

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