Technical support Work, Jobs in Newport (with Salaries)

Vacancy 1: Escalations Technician – 2nd/3rd Line Duties
EvolvIT —Bristol
- Computer networking
- SharePoint
- In-person
Technical Account Manager
Xerox —Bristol
- Full-time
- Analysis skills
- In-person
- Leadership
5d
Customer Service Helpdesk Operative Apprenticeship
Welsh Revenue Authority —Cardiff
- £27,302 - £29,291 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Annual leave
- Language training provided
4d
Senior Customer Service Representative - FM Helpdesk
Equans —Bristol
- Full-time
- Supervising experience
- IT
- Communication skills
- Annual leave
- Employee assistance programme
13d
ICT Network Engineer
AtkinsRéalis —Bristol
- Full-time
- Hybrid work
- Business development
- Travel
- Communication skills
Digital Adoption Advisor
Veale Wasbrough Vizards —Bristol
- Continuous improvement
- Organisational skills
- Training & development
AC Technical Support Advisor
Daikin Industries Ltd. —Bristol
- Full-time
- Schematics
- Communication skills
Quick apply
Vacancy 2: Support Technician
EvolvIT —Bristol
- Windows
- Computer networking
- SharePoint
Senior Service Desk Analyst
Acacium Group —Bristol
- Full-time
- Hybrid work
- Employee assistance programme
Quick apply
Customer Service Helpdesk Operative Apprenticeship (Welsh Essential)
Welsh Revenue Authority —Cardiff
- £27,302 - £29,291 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Annual leave
- Language training provided
6d
Workplace Engineer
Capgemini Sogeti —Bristol
- Hybrid work
- Microsoft Outlook
- SharePoint
Public Sector - System Admin/Kubernetes Engineer
Hewlett Packard Enterprise —Bristol
- Full-time
- Computer Science
- English
- Bachelor's degree
Change Trainer
TLT —Bristol
- Full-time
- Hybrid work
- ERP systems
- Microsoft Office
- Organisational skills
Senior ICT Network Engineer
AtkinsRéalis —Bristol
- Full-time
- Hybrid work
- Business development
- Travel
- Mentoring
Service Desk Engineer
Babcock International —Bristol
- £28,300 - £35,400 a year
- Full-time
- Databases
- Analysis skills
- Annual leave
- Employee assistance programme
Field Based IT Technician - Schools and Business - Bristol - £28k to £30k
Soltech IT —Bristol
- £28,000 - £30,000 a year
- Full-time
- Google Suite
- Customer service
- In-person
- Free parking
- Work from home
Quick apply
7d
Workplace Engineer
Capgemini —Bristol
- Hybrid work
- Microsoft Outlook
- SharePoint
Modern Workplace IT Specialist, Workstations
Amcor —Bristol
- Full-time
- Computer Science
- English
- Bachelor's degree
Software Customer Service Manager
Oxford Instruments plc —Bristol
- Continuous improvement
- Training & development
- Annual leave
Contract Change Trainer
TLT —Bristol
- Full-time
- ERP systems
- Microsoft Office
- Organisational skills

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Vacancy 1: Escalations Technician – 2nd/3rd Line Duties

EvolvIT
Bristol

Apply Now

Job details

Qualifications

Microsoft Windows Server
Technical troubleshooting
Customer service call handling
Data centre experience
Driving Licence
Inbound customer enquiry call handling
Incident queue management
Ticket management
Case record updates
Microsoft Exchange
Service restoration
Ticket management systems
Technical support incident logging
Computer networking
SharePoint
Customer support
Customer interaction
Phone etiquette
Fault diagnosis and repair
Communication skills
PowerShell scripting
PowerShell
Help desk

Full job description

Job Description Job title: Escalations Technician

Main purpose of job: Peninsula EvolvIT are pleased to offer an exciting new opportunity to join a dynamic close nit team of highly regarded engineers respected by an ever-growing client base. As a leading MSP provider in the southwest we are looking to employ an escalations technician. The role plays an important part in making sure our clients are looked after and their issues are dealt with in a timely prompt manner. As an Escalations Technician the main purpose is to assist the front-line team with any escalated customer support requests which are received to the help desk either by phone, e-mails, or support tickets. The technician is expected to progress tickets forward which require deeper investigation, knowledge, and complex fixes until resolution. The role will also involve assisting the front line time when cover is needed to answer support cases. All support cases must be completed within a timely manner to fit with the company SLA time. As part of the role, you will also be involved within project work where you will be working with our Lead Infrastructure Engineer including small solo projects. A large part of the role is customer service oriented, and we have a strong long-term working relationship with all our clients. As part of this the role has an expectancy for high level customer service which requires excellent communication and key skills.

The successful candidate must be able to work solo and have a strong ability to be given a task to do with minimal assistance. The candidate must also have a good phone manner as customer interaction on the phone will play a large part in the role. EvolvIT are looking for someone who likes a challenge, is not scared to tackle hard technical queries and can use their base knowledge to find fixes to complex faults.

Location: Remote working from home. On site working at client’s premises in the UK when required. Compulsory team working day once a month from a location in Weston-Super-Mare. In addition, there may be times where it is required to work from an alternative location such as a colleague.

Main tasks of job:

Dealing with escalated support cases until a detailed resolution is found.

Assisting with day to day support when required with overflow calls at busy times or staff absences on the front desk.

Assisting within project work which may form solo projects or within assistance to the lead infrastructure engineer.

To look at new systems and develop systems to enhance both customer and EvolvIT systems.

Provide IT support to our customers remotely and on site when needed.

Answer incoming support phone calls and triage to resolution.

Keep within and exceed SLA Targets with time management.

Provide regular and relevant updates to customers throughout the support process.

Work with any customers 3rd party providers to create and update support cases.

Update tickets with full details of the case as it progresses through to conclusion.

Monitor client services so all systems are working as expected and act on any warnings received into the ticket system with a focus on more complex outages such as server outages.

To be the main contact with complex faults between the support team and higher level members of the team.

Desirable Skill Sets:

Detailed 365 knowledge and experience including areas such as SharePoint, Azure AD, Intune, Compliance Centre and Exchange as examples.

Detailed server knowledge and experience with working in Hyper V/Windows Server

Networking knowledge and experience with working with VLAN/NAT/Firewall etc

Detailed AD knowledge.

Detailed Group Policy knowledge.

PowerShell knowledge and understanding.

RDS knowledge would be beneficial.

Experience with working with data centres.

Experience of working on migration projects such as moving to 365, Azure AD and on premises server migrations.

Project experience.

Experience of working solo and strong ability to find answers solo.

Skill sets listed in out Support Technician role below.

Licences, registrations, and qualifications: Full clean driving licence. Access to a car during working hours. Valid clean DBS check. One will be asked on job acceptance if not already present. Right to work in the UK.

This job description serves to illustrate the scope and responsibilities of the role and is not intended to be an exhaustive list of duties. You will be expected to perform other job-related tasks requested by management and as necessitated by the development of this role and the development of the business.

Please send CV’s to [email protected]

Apply Now

Refine Your Search

technical support jobs in newport

Vacancy 1: Escalations Technician – 2nd/3rd Line Duties

Technical Account Manager

Customer Service Helpdesk Operative Apprenticeship

Senior Customer Service Representative - FM Helpdesk

ICT Network Engineer

Digital Adoption Advisor

AC Technical Support Advisor

Vacancy 2: Support Technician

Senior Service Desk Analyst

Customer Service Helpdesk Operative Apprenticeship (Welsh Essential)

Workplace Engineer

Public Sector - System Admin/Kubernetes Engineer

Change Trainer

Senior ICT Network Engineer

Service Desk Engineer

Field Based IT Technician - Schools and Business - Bristol - £28k to £30k

Workplace Engineer

Modern Workplace IT Specialist, Workstations

Software Customer Service Manager

Contract Change Trainer

I want to receive the latest job alerts for technical support in newport

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