Helpdesk support Work, Jobs in Rugeley, Sts (with Salaries)

First Line Support Consultant
Pinewood.AI —Solihull
- £25,000 a year
- Weekend availability
- Hybrid work
- Bachelor's degree
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Digital Support Specialist
Flannery Plant Hire —Sutton Coldfield
- CAD
- Engineering
- In-person
- Annual leave
- Employee assistance programme
13d
Facilities Administrator
bet365 —Stoke-on-Trent
- Full-time
- Microsoft Outlook
- Customer service
- Time management
Quick apply
Transport Systems Specialist
ATL —Derby
- Full-time
- Continuous improvement
- Communication skills
- Time management
- Referral programme
Quick apply
2d
Administrator
Amey Ltd —Birmingham
- £14.12 an hour
- Monday to Friday
- Microsoft Outlook
- Writing skills
- Administrative experience
- Employee discount
Quick apply
2d
Property Operations Lead - Helpdesk Delivery (Team Leader)
Poundland —Walsall
- Team management
- Organisational skills
- Budgeting
- Free parking
- Employee discount
12d
Shift Maintenance Assistant
Equans —Smethwick
- Full-time
- Mechanical knowledge
- Annual leave
- Employee assistance programme
Administrator
Skanska —Walsall
- Full-time
- Communication skills
- Bereavement leave
Head Caretaker
Equans —Birmingham
- £26,728.21 - £32,800.00 a year
- 8 hour shift
- First Aid Certification
- Team management
- Leadership
- Annual leave
- Employee assistance programme
11d
Apprentice Customer Service Co-ordinator - 2 year FTC
Equans —Stoke-on-Trent
- 8 hour shift
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
General Maintenance Technician - West / East Midlands
City Facilities Management (UK) —Birmingham
- £29,395.40 a year
- Full-time
- Employee discount
Electrical Engineer
Equans —Smethwick
- Full-time
- Annual leave
- Employee assistance programme
Mechanical Engineer
Equans —West Bromwich
- Full-time
- Annual leave
- Employee assistance programme
Shift Electrical Engineer
Equans —Smethwick
- Full-time
- Annual leave
- Employee assistance programme
Shift Mechanical Engineer
Equans —Smethwick
- Full-time
- Annual leave
- Employee assistance programme
Financial Controller
Chilled Pubs —Quarndon
- £50,000 - £60,000 a year
- Full-time
- Manufacturing
Quick apply
Associate Director, Commercial Property Manager
BNP Paribas —Birmingham
- Full-time
- Business development
- Team management
- Accounting
- Annual leave
- Employee discount
Head of Cross-sell & Early Engagement, Unsecured Lending (Acquisition)
HSBC Global Services Limited —Birmingham
- Full-time
- Banking
- Analytics

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First Line Support Consultant

Pinewood.AI -
Solihull

Quick apply

Job details

Full-time
£25,000 a year

Benefits

Cycle to work scheme
Annual leave
Employee assistance programme
Gym membership

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
Stakeholder liaison
Ticket management
Bachelor's degree
Customer interaction
Application support
SaaS
Time management

Full job description

The Opportunity

Pinewood.AI currently has an exciting opportunity for an experienced, enthusiastic and customer-focused Support Consultant to join the team and help deliver an exceptional service to the end users of our cloud-based system application (Dealer Management System).

As a Customer Support Consultant, you will be the first point of contact for our customers, assisting with any day-to-day queries, helping to trouble shoot problems, and providing client training.

Your responsibilities will include:

Providing clients with an excellent customer service via phone, email, and webchat.
Diagnosing and finding solutions to customer queries in a timely, professional manner.
Developing relationships with stakeholders across the business and communicating product related issues to the relevant team.
Logging and investigating outstanding tickets.
Contributing to and helping to develop Pinewood’s internal knowledge base.
As your knowledge grows, providing support to more junior members of the team.

This is a full-time position on a three-shift rota (8:00am - 4:30pm, 9:00am - 5:30pm and 10:30am - 7:00pm). Occasional weekend and bank holiday work is also expected and will work on a rolling shift pattern.

Requirements

We are looking for a natural people person with an ability to understand the needs of the customer. You'll have an inquisitive mindset with a flair for problem solving.

The ideal candidate will also have:

Strong customer support background either in Retail or Automotive

Strong time management skills with an ability to prioritise your workload.
A strong attention to detail and ability to think outside of the box.
A Level education OR equivalent in work experience (a Bachelor's degree in a Computing or Software related field is beneficial but not essential).
An interest in the IT or Automotive industry.

Desirable

At least 1 year of previous experience in a non-scripted customer helpdesk role (either in SaaS or the IT or Automotive industry would be preferrable).
Experience of working in a dealership, or having previously worked with the Pinewood.AI system (formerly Pinewood DMS/Pinnacle), is highly beneficial but not essential.

Benefits

A competitive starting salary of £25,000 per annum
5% stakeholder bonus scheme
Share scheme
Hybrid working
25 days holiday plus all UK bank holidays
4x life assurance
Enhanced family-friendly leave – 5 months’ full pay for maternity or adoption, plus 2 weeks’ fully paid paternity/adoption leave and an extra 2 weeks to use as paid annual leave within 24 months of birth or adoption
Employee Assistance Programme (EAP) – free, confidential 24/7 support for you and your immediate family (including counselling, legal & financial advice, and wellbeing resources)
Regular 1-2-1s and career development opportunities
Cycle to Work scheme – save up to 40% on bikes and accessories through salary sacrifice
Eyecare vouchers – free eye test and contribution towards prescription glasses
Regular social events
Employee recognition and awards

Why join Pinewood.AI?

This is an exciting opportunity to connect, communicate, and make a real impact across a global technology business. As a First Line Support Consultant at Pinewood.AI, you’ll be on the frontline of our customer experience building trust, driving clarity, and delivering outstanding support as customers use our global SaaS platform. We’re looking for ambitious individuals ready to start or grow their career in a fast-moving, innovative SaaS environment.

About Us

Our story began more than 20 years ago, but right from the start, it has been rooted in the specific needs of the automotive industry. As automotive professionals as well as technologists, we wanted to build practical technology solutions that were designed around how automotive businesses work, recognising what makes them different. Pinewood.AI is an unparalleled Automotive Intelligence Platform that enables automotive retail customers and OEMs to drive growth and profitability throughout every aspect of their business.

Pinewood’s cloud-based, secure end-to-end ecosystem unlocks the value of every customer. Our vision is to be the full-service technology partner that helps automotive retailers and OEMs run more efficiently and increase revenue by making better commercial and business decisions more easily.

This is an excellent opportunity to join a forward-thinking full-service technology partner and make a direct impact on our client's experience. We offer lots of on the job training, a flexible work environment, and an opportunity to develop a long-term career.

Quick apply

Refine Your Search

helpdesk support jobs in rugeley, sts

First Line Support Consultant

Digital Support Specialist

Facilities Administrator

Transport Systems Specialist

Administrator

Property Operations Lead - Helpdesk Delivery (Team Leader)

Shift Maintenance Assistant

Administrator

Head Caretaker

Apprentice Customer Service Co-ordinator - 2 year FTC

General Maintenance Technician - West / East Midlands

Electrical Engineer

Mechanical Engineer

Shift Electrical Engineer

Shift Mechanical Engineer

Financial Controller

Associate Director, Commercial Property Manager

Head of Cross-sell & Early Engagement, Unsecured Lending (Acquisition)

I want to receive the latest job alerts for helpdesk support in rugeley, sts

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