Technical analyst Work, Jobs in Royston (with Salaries)

IT Junior Technical Analyst
Science Group —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
10d
QA Engineer
Fleet Assist —Huntingdon
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- AI
- Free parking
- Annual leave
Quick apply
3d
AI Quality Analyst
Aykua Health —Cambridge
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Quality control
- Employee stock ownership plan
Quick apply
Technical Business Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Salesforce
- Agile
- Communication skills
- Annual leave
9d
Senior IT Technical Support Analyst - fixed term contract
North Hertfordshire District Council —Letchworth
- £39,522 - £45,553 a year
- Hybrid work
- Flexible schedule
LC MS Analyst
Tetra Tech —Bedford
- Monday to Friday
- Laboratory experience
- Bachelor's degree
- Time management
Flight Data Analyst
easyJet —Luton Airport
- Full-time
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
- Annual leave
6d
Web & Digital Analytics Specialist - Player Journeys
Jagex —Cambridge
- Remote
- Travel
- Analytics
- Annual leave
- Work from home
3d
Data Services Coordinator
GÉANT Recruitment —Cambridge
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
8d
ICT Support Analyst
Hill Group UK —Waltham Abbey
- Hybrid work
- Continuous improvement
3d
Senior Data & Insights Analyst
Genie Ventures —Cambridge
- £48,670 - £52,727 a year
- Full-time
- Hybrid work
- Machine learning
- Travel
- AI
ServiceNow Developer Lead
Worldpay (UK) Limited —Cambridge
- Bachelor's degree
- Continuous improvement
Quick apply
Research Analyst - Research and Innovation Ecosystems
Rand Europe —Cambridge
- From £33,000 a year
- Full-time
- Hybrid work
- English
- No degree
- Free parking
- Sick pay
Quick apply
Web & Digital Analytics Specialist - Player Journeys
Jagex: The RuneScape Company —Cambridge
- Hybrid work
- Travel
- Analytics
- Annual leave
- Work from home
Quick apply
3d
Software Engineer (Machine Learning)
Arm —Cambridge
- £55,300 - £74,800 a year
- Hybrid work
- Computer Science
- English
- Analysis skills
Senior Business Systems Analyst
Mundipharma —Cambridge
- Full-time
- ERP systems
- Bachelor's degree
- Continuous improvement
6d
Senior Sample Reception Officer
Tetra Tech —Bedford
- Full-time
- Laboratory experience
- Team management
- Leadership
Stock Assistant and Driver
Tetra Tech —Bedford
- Time management
Legal Operations Engineer - 5 month FTC
Redgate —Cambridge
- £80,000 - £90,000 a year
- Hybrid work
- Heavy lifting
- Contracts
- SharePoint
- Annual leave
Senior PV Business Systems Solutions Analyst
Roche —Welwyn
9d

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IT Junior Technical Analyst

Science Group -
Cambridge

Quick apply

Job details

Permanent | Full-time
10 days ago

Qualifications

Live chat
Microsoft Powerpoint
Microsoft Word
Technical troubleshooting
Desktop support
Microsoft Excel
Microsoft Outlook
Incident queue management
Mobile applications
IT service management
User account provisioning
Ticket management
Maintenance
Microsoft Office Suite
User account management
Continuous improvement
Ticket management systems
Technical support incident logging
Network support
SharePoint
Technical writing
IT incident logging
Application support
Cybersecurity
Communication skills
VPN

Full job description

Description

Job Role

We are looking for a customer-focused Junior IT Service Desk Analyst to join our IT team in Cambridge. This is a first-line support role for someone who enjoys solving problems, helping people use technology effectively, and developing their technical skills in a modern Microsoft 365 environment. The successful candidate will provide responsive support for users, devices, collaboration tools and core business systems, while following good service management, documentation and security practices.

Key Responsibilities

Act as a first point of contact for IT incidents and service requests, providing professional support by phone, email, chat, remote tools and in person.
Troubleshoot and resolve common issues across Windows 11 devices, Microsoft 365, Teams, Outlook, OneDrive, SharePoint, printers, peripherals, Wi-Fi, VPN and basic network connectivity.
Support user onboarding, movers and leavers, including account setup, access requests, password resets and group membership changes in line with agreed processes.
Build, configure, deploy and maintain laptops, desktops, mobile devices and standard applications using approved tools and procedures.
Record, priorities and update tickets accurately, ensuring users are kept informed and issues are escalated with clear troubleshooting notes when required.
Apply good cyber security practice when handling access, identity, data, endpoint protection and suspicious activity, escalating concerns promptly.
Maintain accurate asset records, knowledge articles, user guidance and support documentation.
Assist with routine maintenance, software updates, hardware refreshes, meeting room technology and small IT improvement projects.
Work collaboratively with other IT colleagues, third-party suppliers and business teams to restore service and improve the user experience.
Contribute to continuous improvement by identifying recurring issues, suggesting process improvements and keeping up to date with relevant technologies.
Work independently where appropriate, while knowing when to ask for guidance or escalate.

Skills, Knowledge and Expertise

The ideal candidate will have some previous experience in IT support or a strong foundation in the following areas:

Windows 11 support and troubleshooting
Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel and PowerPoint
Basic administration of Microsoft 365, Entra ID/Azure AD or Active Directory
Endpoint support, device build, software installation and peripheral troubleshooting
Basic networking concepts, including DNS, DHCP, IP addressing, Wi-Fi and VPN troubleshooting
Remote support tools and supporting users across multiple sites
IT service management or ticketing systems, with an understanding of incident, request and escalation processes
Awareness of cyber security basics, including MFA, phishing, endpoint protection and safe handling of access requests
Clear written and verbal communication with technical and non-technical users
A proactive, organised and customer-focused approach, with a willingness to learn

Benefits

We offer a competitive salary and benefits package, alongside a supportive team environment and opportunities to develop technical skills and progress within IT.

Career Development

We are committed to supporting career development through structured learning, mentoring and exposure to a broad range of technologies. The role offers the opportunity to build practical experience across service desk support, endpoint management, Microsoft 365 administration, networking and cyber security fundamentals.

About Sagentia

Sagentia is a leading global science, technology and regulatory consultancy. We excel in research and development, regulatory and safety services, and technical programme delivery.

Combining deep technical and scientific expertise with specialist industry knowledge, Sagentia’s consulting teams deliver best-in-class results against complex briefs.

Our culture is innovation-rich and outcomes-focused.

Quick apply

Refine Your Search

technical analyst jobs in royston

IT Junior Technical Analyst

QA Engineer

AI Quality Analyst

Technical Business Analyst

Senior IT Technical Support Analyst - fixed term contract

LC MS Analyst

Flight Data Analyst

Web & Digital Analytics Specialist - Player Journeys

Data Services Coordinator

ICT Support Analyst

Senior Data & Insights Analyst

ServiceNow Developer Lead

Research Analyst - Research and Innovation Ecosystems

Web & Digital Analytics Specialist - Player Journeys

Software Engineer (Machine Learning)

Senior Business Systems Analyst

Senior Sample Reception Officer

Stock Assistant and Driver

Legal Operations Engineer - 5 month FTC

Senior PV Business Systems Solutions Analyst

I want to receive the latest job alerts for technical analyst in royston

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