Working as part of the communications team the post holder will provide comprehensive project and
general support to deliver the Trust’s communications and engagement strategy and operational plans.
The post-holder will support the communications team to deliver effective internal and external
communications, media and stakeholder relations and contribute to the delivery of our wider
communications and engagement strategy. They will play a vital role in improving, maintaining and
enhancing the credibility and good reputation of the Trust and will support the senior internal comms
officer, senior external comms officer and senior digital comms officer with various communication
campaigns and projects.
They will provide administrative support for the caring minds charity and be responsible for the
activities associated with the 4000 staff lottery club, which includes lottery draw, advertising of
winners and working with finance colleagues to ensure prompt payments. They will also be
responsible for monitoring and actioning the fundraising email box.
Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.
Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.
Handle, draft, and process complex and sensitive information, liaising with senior colleagues
including making decisions about how information is presented.
- Research, draft and distribute publications for internal audiences, external stakeholders and
local, national and specialist media.
- Write and produce high quality information for internal and external audiences, including
articles, colleague briefings, display boards, leaflets, presentations.
- Produce displays and publicity materials.
- Liaise with selected agencies to design and print publications using established Trust brand
guidelines.
- Responsible for maintaining communications systems, writing ebulletins/communication for a
range of internal and external audiences using page tiger or associated software
package/systemsAct as guardian of communication through notice boards and posters.
- Identify photography requirements and liaise with service leads and external stakeholders for
photography sessions.
- Develop and produce monthly statistical reports in relation to communications activity, using
excel or similar system.
- Develop and maintain good working relationships with communications colleagues in
neighbouring NHS organisations and partner agencies to ensure that opportunities for joint
working are maximised.
- Develop staff surveys and other feedback mechanisms, using survey Monkey or other
associated system.
- Develop and maintain distribution lists in liaison with other colleagues as appropriate,
including colleague email and hard copy distribution lists.
- Support the senior digital communications officer, with developing and delivering the Trust’s
digital strategy focusing on improved use of digital, social media and blogging to engage with
a wider range of people.
- Under the guidance of the Head of Communications and Senior Digital Communications
officer, have responsibility for the continued development and maintenance of the Trust’s
website, including ensuring content is up to date and responsive to audience needs, search
engine optimisation and ensuring accessibility standards are met so that information is
accessible, engaging, dynamic, relevant, and up to date.
- Write, edit, and update content for the website and intranet, in keeping with the
organisation’s communications and engagement strategy and publication scheme, including
uploading relevant documents in a timely fashion.
- Monitor and report website and social media statistics and trends monthly. This includes
social media trends and campaigns run by the Trust.
- Support and develop a range of digital communications including writing, editing, and
distributing electronic briefings and bulletins, intranet content, web content, social media
content and materials for projects and corporate activities.
- Use suitable social media and website metrics and other analysis tools to measure online
activity. Produce reports to evaluate the effectiveness of digital activity and social media use.
- Be the first point of contact for media enquiries responding speedily, accurately, and effectively, escalating to the senior external communications officer when necessary.
- Initiate, research, and draft proactive releases to promote the Trust and raise its profile
ensure a proactive media plan is in place to maximise the Trust’s positive media coverage
and to support events and campaigns.
- Responsible for monitoring press coverage. Maintain distribution list and contacts databases.
- Support the communications team and other departments in planning and managing
complex events and activities such as open days, public meetings, annual general meeting,
and VIP visits.
- Oversee the production of publicity and other material (written and electronic) to support
events e.g., posters, news releases.
- Ensure the Trust’s event and campaigns calendar is delivered, and feedback is analysed and
report to the head of communications manager.
- Be responsible for organising events and supporting the communications team in any
stakeholder and service user and public involvement activity ensuring all activities are carried
out professionally and as agreed with the communications manager.
- Provide PR support for campaigns, such as researching, writing, and managing leaflet
design and print, and identifying the most appropriate vehicles for marketing.
- Monitor external awards programmes and promotes to colleagues, maintain a record of
promotional activity, entries, and outcomes.
- Support the senior internal comms officer, senior external comms officer and senior digital
comms officer with any other communications projects/campaigns.
- Responsible for maintaining communications systems, writing ebulletins/communication for a
range of internal and external audiences using page tiger or associated software. Change to Sway
or associated software.
- Develop staff surveys and other feedback mechanisms, using Survey Monkey or other associated
system. Change to Forms.
- Support the senior digital communications officer, with developing and delivering the Trust’s digital
strategy focusing on improved use of digital, social media and blogging to engage with a wider
range of people. Remove blogging.
Develop and schedule tailored content for adults and young people for social media (Instagram,
Facebook and Linked In) in relation to events, good news stories, awareness days and key Trust
and NHS wide messaging.
- Basic design skills and using Canva to develop posters, screensavers and images for Trust
publications.
- Basic video editing skills
- C-ordinating and setting up weekly webinar (Listen Up Live) with members of our Executive team
and promoting these to staff.
- Co-ordinating our Team of the Month awards.
- Use AI to develop content for communications, analyse information and create imagery.
- Work with the rest of the team to respond to messages in our Communications Inbox.
- Working with the team to create opportunities for staff, patients, service users, carers and the
public to feed back on our communications channels and help us to improve our work.
We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)
