Technical support Work, Jobs in Crewe, Chs (with Salaries)

Tech & Customer Support Advisor
Fusion Fibre Group —Warrington
- £26,000 - £27,000 a year
- Full-time
- CRM software
- English
- Analysis skills
- Free parking
- Work from home
Quick apply
5h
Data Trainer/Coach
Apprentify Group —Wilmslow
- Full-time
- Hybrid work
- Maths
- Education
- Travel
- Annual leave
Quick apply
Change Management & Training Lead
Novanta —Stockport
- Full-time
- Hybrid work
- Training & development

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E-Commerce Office Assistant
Catwalk Collection Handbags Ltd —Nantwich
Accurately picking & packing products to send to Amazon warehouses and customers. Assisting in the planning, creation and monitoring of social media content for…
£25,000 - £26,300 a year
Quick apply
10d
Receptionist
HandPickedHotels —Nantwich
Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
£13.50 an hour
11d

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Tech & Customer Support Advisor

Fusion Fibre Group
Warrington

Quick apply

Job details

Permanent | Full-time
£26,000 - £27,000 a year
5 hours ago

Benefits

Free parking
Casual dress
Company pension
Work from home
Company events
On-site parking

Qualifications

Live chat
CRM software
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Multilingual
Client engagement
Incident queue management
Ticket management
English
Complaint handling
Analysis skills
Ticket management systems
Technical support incident logging
Telecommunication
Customer interaction
Communication skills
Add-on sales
Help desk

Full job description

Job Summary
We are seeking a dedicated and enthusiastic Tech & Customer Support Representative to join our Technical Support. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and resolve issues will play a crucial role in enhancing customer satisfaction and loyalty. If you are passionate about helping others and possess strong communication skills, we would love to hear from you.

Responsibilities
To assist, responding quickly and effectively to Support enquiries via phone, email, Live Chat or our ticketing system:

meet service targets agreed by the business
use the internal ticket system, ensuring that support requests are logged and responded to correctly, in line with the Quality Framework
assist customers with Technical or Account/Billing queries, including diagnostics through to fault resolution
Assist with router set-up and support customers to activate their connection calculate and request service credits where applicable, managing Customer expectations on value and timescales
request the addition of charges to an account following a fault if the visit is deemed Customer Payable
own and case manage any complex issues until full resolution, managing the Customer Experience and ensuring they are kept up to date throughout
respond to Engineer requests for Provisioning and troubleshoot/escalate any errors
Appointing and re-appointing Engineer visits
send maintenance and fault/outage alerts in line with internal process
Support Customers with level 1 Complaints and Damage Claims, following the internal complaints process and escalating appropriately.
Complete internal admin Tasks as and when required to support the customer order journey and lifecycle.
Recommend additional products and services when appropriate to meet the customer needs.

Experience

Proven experience in a customer support or call centre environment is preferred
Strong communication skills, with the ability to engage confidently with diverse clients
Proven experience in Telecoms Tech Support is desirable
Experience CRM software is desirable
Demonstrated ability to handle multiple tasks efficiently while maintaining attention to detail
Excellent analysis skills to assess customer needs and identify appropriate solutions

This role offers an engaging work environment where your communication skills and multilingual abilities will be valued. We are committed to supporting your professional development within a collaborative team dedicated to delivering outstanding customer service.

Pay: £26,000.00-£27,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site parking
Work from home

Experience:

Telecommunication: 1 year (preferred)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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technical support jobs in crewe, chs

Tech & Customer Support Advisor

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