Business Intelligence Manager (Fixed term Contract, 12 months)
Indra is a leading global technology and consulting company, and a trusted technological partner for the core business operations of its clients worldwide. It stands at the forefront of key sectors including Transport, Defence, Air Traffic Management and Space, alongside advanced Information Technology services delivered through Minsait, and cutting-edge capabilities in Sovereign AI, Cybersecurity, and Cyberdefence via IndraMind.
The company’s business model is built around a comprehensive portfolio of proprietary products, combining strong innovation with a high-value focus for customers.
With more than 2,500 projects implemented across 50 countries and over 100 cities, Indra is a global benchmark in innovative transportation and mobility solutions. It is recognised as one of the world’s top three companies in public transportation management systems. Indra’s technology supports the daily journeys of over 78 million people, helping to reduce more than 10 million tonnes of CO₂ emissions annually, and helping save nearly 3,000 lives through improved traffic management and road safety.
Indra Group is paving the way to a more secure and better-connected future through innovative solutions, trusted relationships and the very best talent. Sustainability sits at the heart of its strategy and culture, driving efforts to address current and future social and environmental challenges.
In the 2024 financial year, Indra achieved revenues of €5.5 billion, over 60,000 professionals, maintained a local presence in 46 countries, and operated across more than 140 countries worldwide.
As the technological partner for its customers’ key operations, Indra is at the core of their business, and Indra’s four values guide everything we do:
Innovation - Our capacity for innovation, cutting-edge solutions, and specialised team of professionals enables us to drive a safer, more connected future through technology.
Trust - We work with strength, commitment, and reliability, delivering quality solutions to build trust with customers, employees, partners, investors, and society.
Connection - We harness the power of collaboration, connect ideas and solutions, and adapt to our customers’ needs, supporting them on the path to a better future.
Foresight - We anticipate future needs to make the world safer and more connected, transforming our experience and knowledge into solutions for a better tomorrow.
About the Project
Transport for London (TfL) has awarded Indra a long-term contract to operate, develop, enhance and expand ticketing and access control systems across London’s transport network through to 2034, with extension options to 2039.
This programme covers the maintenance, operation and evolution of a large-scale, complex ecosystem, including turnstiles, validators, ticket machines, sales terminals, back-office systems, payment gateways, IT infrastructure and cybersecurity that supports over 8.6 million daily journeys.
Therefore, Indra will become TfL’s strategic technology partner to guarantee the operation and evolution of the world’s largest and most sophisticated ticketing system. Following a transition period of approximately two years, Indra will serve as the sole provider across the network that includes more than 8,500 buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points.
Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve all aspects of the system. The project also envisages, in partnership with TfL, the implementation of new technologies to develop the system, make it more efficient and automate key processes; in short, to jointly create the next generation of the ticketing system for London.
Role overview
We are looking for an experienced BI & Reporting Delivery Manager to lead the Reporting & Business Intelligence function within a large-scale transformation programme. This role will serve as the primary point of contact for all Reporting & BI activities, acting as the bridge between the customer, business stakeholders and internal delivery teams.
The BI & Reporting Delivery Manager will be responsible for driving the reporting strategy, coordinating multidisciplinary teams, managing priorities and ensuring the successful delivery of high-quality reporting services throughout the programme lifecycle. The role requires strong leadership, stakeholder management and a solid technical understanding of enterprise BI solutions to support decision-making, governance and continuous service improvement.
Key Responsibilities-
Act as the primary customer interface for all Reporting & BI activities.
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Coordinate multidisciplinary teams, including BI Developers, Data Engineers, Infrastructure, Support and Testing.
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Gather and translate business requirements into delivery plans.
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Manage priorities, risks, dependencies and reporting roadmaps.
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Ensure high-quality delivery, governance and continuous service improvement.
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Support service transition and operational readiness.
Requirements
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Experience delivering BI, Reporting or Data Analytics solutions within large and complex organisations.
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Advanced knowledge of Power BI, including dashboard design, data modelling, performance optimisation and self-service reporting.
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Experience supporting reporting, data or platform migration programmes.
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Familiarity with data warehouse concepts, data governance and information management best practices.
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Experience facilitating workshops, gathering business requirements and translating them into reporting and analytical solutions.
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Experience working with third-party suppliers and multidisciplinary delivery teams.
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Strong stakeholder management and communication skills, with the ability to engage effectively at all organisational levels.
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Proven ability to influence, build relationships and manage business change initiatives.
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Strong leadership, coaching and team development capabilities.
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Excellent problem-solving skills, with a pragmatic and customer-focused approach to delivery.
Benefits
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Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days).
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Pension – 4% employee and 4% employer.
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Private medical insurance (including dental & optical).
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Life assurance.
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Income protection.
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Employee assistance programs.
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Flexible/remote working options.
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Charitable initiatives.
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Social events (formal & informal).
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Learning and development programs.
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Innovative & collaborative work environment.
Indra is an equal employment opportunity employer. Applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by law.
