Sql Work, Jobs in Fernhurst, Wsx (with Salaries)

Product Analyst
Royal Caribbean Group —Weybridge
- Computer Science
- Analysis skills
- Bachelor's degree
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Software Developer (GoLang, PHP)
Total Security Limited —Fareham
- £50,000 - £70,000 a year
- Full-time
- Software troubleshooting
- Databases
- Annual leave
- Gym membership
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Transformation Finance, Senior Manager
Thermo Fisher Scientific —Basingstoke
- Full-time
- Leadership
- Communication skills
13d
Senior Siebel Developer
CGI —Leatherhead
- Full-time
- Analysis skills
- Mentoring
Quick apply
Data Architect
FalconSmartIT —Guildford
- Azure
- Computer Science
- Engineering
Quick apply
Software Developer - Data Platform & Distributed Systems
Viridien —Crawley
- Full-time
- Hybrid work
- Leadership
- Annual leave
Senior Golang Software Engineer
InfoSum —Basingstoke
- Hybrid work
- Mentoring
- In-person
- Communication skills
Quick apply
8d
Lead AI Engineer
Rentokil Initial Group —Crawley
- Hybrid work
- Computer Science
- Engineering
- Master's degree
- Free parking
- Employee assistance programme
Quick apply
Lead Portfolio Analyst
Tempcover —Fleet
- Full-time
- Hybrid work
- Machine learning
- Communication skills
- Analytics
- Work from home
- Employee assistance programme
Quick apply
AI Tech Lead
Rentokil Initial Group —Crawley
- Hybrid work
- Computer Science
- Engineering
- Master's degree
- Free parking
- Employee assistance programme
Quick apply
13d
ArcSight SIEM Engineer (DV Security Clearance)
CGI —Basingstoke
- Full-time
- In-person
- Communication skills
Quick apply
(AI) Solutions Architect
Rentokil Initial Group —Crawley
- Hybrid work
- Computer Science
- Engineering
- Master's degree
- Free parking
- Employee assistance programme
Quick apply
14d
Data Analyst
Ceox —Guildford
- Remote
- Analysis skills
- Communication skills
Quick apply
Data Engineer
Ceox —Guildford
- Remote
- Azure
- Agile
- Communication skills
Quick apply
Software Engineer/ SRE (Linux)
Visa Europe Limited —Basingstoke
- Bachelor's degree
Quick apply
AMPA Systems Administrator, Farnborough
DXC Technology —Farnborough
- Weekend availability
- Microsoft Word
1d
Lead Data Engineer
Ceox —Guildford
- Full-time
- Hybrid work
- Azure
- AI
- Leadership
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Product Analyst

Royal Caribbean Group -
Weybridge

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Job details

8 hours ago

Qualifications

Jira
Dashboard visualisation
Computer Science
Incident management
Stakeholder collaboration
User stories
Requirement elicitation
Stakeholder liaison
Business analysis
Process improvement
Internal department liaison
Functional testing
Analysis skills
IVR
Bachelor's degree
System testing
Scrum
Management reporting
Application support
Business requirements
Business
Communication skills
Functional quality control testing
Information Technology

Full job description

Product Analyst - IT

This role is based in Weybridge UK

Journey with us!

Combine your career goals and sense of adventure by joining our IT team Royal Caribbean Group is pleased to offer a competitive compensation and benefits package and excellent career development opportunities each offering unique ways to explore the world

About Us

Royal Caribbean Group is the world’s largest cruise line It couldn’t be a more exciting time to join a global business that is blazing a trail in the travel industry right now

At Royal Caribbean Group we never rest on our laurels; we constantly strive to improve our work and be at the forefront of the industry The work that we do is exciting challenging and innovative We are passionate we are innovative and we are unstoppable

The Role

We are seeking a detail-oriented and analytical Product Analyst to join the IT team supporting our Global Contact Centres and Trade Sales channels Working closely with the IT Product Owner and cross-functional teams the Product Analyst analyses documents and supports the delivery of technology solutions that improve contact centre operations and the systems our trade partners and sales teams rely on

The role spans the full delivery lifecycle The analyst gathers and documents business and technical requirements translates them into actionable user stories supports quality assurance and user acceptance testing and provides first- and second-line support for the applications in their portfolio They assess business impact prioritise resolution and work across multiple parties and time zones to ensure business standards are met

Success in this role requires a working knowledge of the systems assigned a high-level understanding of adjacent platforms across the business community and the judgement to select the most appropriate approach to a problem and deliver a timely effective solution

Essential Duties and Responsibilities

Requirements and product analysis

Collaborate with stakeholders across Contact Centre Brand operations (including Sales) Digital

Ecommerce and IT to gather and document detailed business and technical requirements
use cases and process flows
and participate in design reviews to ensure proposed changes deliver an efficient solution
and ensuring the development team has a clear understanding of requirements
defect triage and other agile ceremonies
Support cross-team impact assessment by maintaining a working knowledge of assigned systems and their integrations

Contact centre and trade sales systems

Support the analysis configuration and continuous improvement of contact centre platforms including CRM IVR

ACD and associated reporting tools
and partner-facing self-service and support channels
and translate the friction in those workflows into prioritised product improvements
and surface conflicts early

Quality assurance and testing

Review documentation to understand testing requirements

test environments and objectives
Outline test scenarios and develop and execute test plans and test cases to confirm products meet acceptance criteria and quality standards; conduct peer review of test cases
Identify test data needs and work with the appropriate teams to ensure data is available throughout the testing phases
ensuring business-as-usual regression coverage as well as new functionality
and document issues and enhancement requests

Operational support

Provide first- and second-line support to business users on assigned software applications
and prioritise resolution accordingly
Provide or coordinate resolution of issues in line with agreed SLAs
Monitor progress of open calls and keep users and other interested parties informed

Reporting documentation and adoption

Track and analyse product performance metrics to confirm solutions

meet business objectives and deliver value to users
dashboards and visualisations that communicate product performance and insight to stakeholders
release notes and training materials
trade sales teams and partner-facing users to drive successful adoption
Remain current with industry and operational trends to advise and advocate solution approaches that meet growing business needs
This job description does not state or imply that these are the only duties to be performed by the employee occupying this position; employees may be required to perform other job-related duties as assigned

Qualifications / Skills

A bachelor's degree in Computer Science Information Technology Business Administration or a related discipline is preferred

A business degree is acceptable where the candidate has a strong technical background
preferably within a contact centre or IT environment
Demonstrable experience gathering and documenting business and technical requirements
troubleshooting and system testing

Technical and domain

Familiarity with contact centre technologies such as CRM systems IVR

ACD and related platforms
or sales and commission reporting — is strongly preferred
Knowledge of the Travel and Hospitality industry and its distribution channels
Kanban and Jira
including SQL and Excel
Familiarity with JIRA platform and incident management / ITSM platforms
use cases and process flows

Personal attributes

Strong analytical

logical problem-solving and methodical process-driven skills
able to interact with and be understood at all levels and across varied teams
able to work with people at all levels of responsibility across IT and the wider organisation
Able to coordinate analysis and problem-solving across many individuals and reach consensus on solutions
re-prioritise and consistently meet deadlines while managing several projects at once
with a sense of urgency to satisfy the customer
challenges the status quo and regularly seeks to understand
with experience working in an international environment an advantage

We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race colour religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon!

#LI-MB4

Apply Now

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sql jobs in fernhurst, wsx

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