Technical support Work, Jobs in Carcroft, Syk (with Salaries)

Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Computer networking
- Communication skills
- Employee assistance programme
IT Application Support
Advanced Supply Chain Group —Sheffield
- £30,000 - £43,000 a year
- Full-time
- Hybrid work
- Annual leave
Service Desk Manager
Pharmacy2U —Leeds
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
IM&T Technician (Higher Level)
Leeds Teaching Hospitals NHS Trust —Leeds
- £32,073 - £39,043 a year
- Full-time
- Communication skills
7d
Digital System Support Engineer
Caesars Entertainment —Leeds
- Weekend availability
- Computer Science
- Analysis skills
- Bachelor's degree
11d
Trainee Dynamics 365 Business Central Service Desk Analyst
HBP Group —Scunthorpe
- £25,000 - £27,000 a year
- Full-time
- Accounting
- Communication skills
Quick apply
Service Desk Engineer - 3rd Line
TIEVA —Leeds
- £32,000 - £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- Continuous improvement
- Mentoring
Quick apply
Learning Support Specialist – Software Support
Leeds Beckett University —Leeds
- £30,378 - £34,610 a year
- AutoCAD
- Teaching
8d
Infrastructure Operations Analyst
Maples Group - Legal Services —Leeds
- 12 hour shift
- Computer Science
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Life insurance
Product Support Specialist
LabLogic Systems —Sheffield
- Full-time
- Oracle
- Laboratory experience
- Analysis skills
Senior Business Systems Administrator
Tes Global —Sheffield
- £60,000 - £65,000 a year
- Full-time
- Continuous improvement
- No degree
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Analyst - Shared Services
Methods Business and Digital Technology —Leeds
- Weekend availability
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
- Employee assistance programme
Quick apply
Product Support Representative
Solera —Leeds
- Full-time
- CRM software
- English
IT Support Apprentice
Aspire Technology Solutions —Leeds
- £17,000 a year
- Full-time
- Remote
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
14h
Senior Service Desk Engineer
Zenzero Solutions —Leeds
- Azure
- Mentoring
- Training & development
Onsite Engineer
OCU Group —Leeds
- Full-time
- Continuous improvement
- In-person
- Communication skills
Quick apply
7d
Apprentice Digital Innovation (Level 3)
Luminate Education Group / Business Support —Leeds
- £16,012 - £24,520 a year
- Hybrid work
- Google Suite
- Education
- Training & development
- Annual leave
12d
Maximo Operations Technician - UK & EMEA
Naviam —Leeds
- Computer literacy
- English
- Java
Quick apply
Customer Support Technician Apprentice
QA Apprenticeships —Sheffield
- £22,000 - £24,000 a year
- Full-time
- Communication skills

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Level 1 Helpdesk Engineer

FluidOne -
Sheffield

Apply Now

Job details

Permanent | Full-time

Benefits

Company pension
Employee assistance programme

Qualifications

Microsoft Windows Server
Technical troubleshooting
Microsoft Exchange
User account management
IT permissions management
Computer networking
Customer support
Customer interaction
Communication skills
Remote diagnostics
Help desk
Identity & access management

Full job description

Location:

Sheffield

Report to:

Level 1 Team Leader

Hours:

Full time permanent

Company Overview:

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.

FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

FluidOne delivers tailored IT solutions across a broad customer base, structured to meet the specific needs of different market segments. For small and medium-sized businesses (SMBs), FluidOne provides comprehensive IT support through its branch network, delivering localised, expert services that ensure security, efficiency, and scalability, providing individual solutions and fully comprehensive managed services. For enterprise clients, FluidOne offers advanced solutions that manage costs, risks and optimise organisational operational performance, providing everything from design and delivery to ongoing support. Specialising in Data & AI (D&AI), managed services, and cloud transformation, FluidOne’s toolkit includes consulting-led services that help enterprises harness the power of artificial intelligence while maintaining robust compliance and security. FluidOne’s dual-structured approach ensures all customers – from growing SMBs to large, complex enterprises – benefit from trusted, innovative, and future-ready IT services.

Role Overview:

The Helpdesk Engineer is part of a team providing remote support to clients, managing a range of 1st line cases.

Strong written and verbal communication skills are essential for effective interaction with end users.

Responsibilities:

Communicate with end users via telephone, email, and remote-access tools.
Deliver high‑quality client service and manage expectations in line with established processes
Manage all service requests in accordance with defined SLAs.
Take full ownership of incidents through to resolution or appropriate escalation.
Maintain accurate and timely updates within the Service Desk system

Requirements:

Proficient in diagnosing network, software, and hardware issues both verbally and remotely.
Strong knowledge of Microsoft Windows 10 and 11.
Proficient with Microsoft 365 applications
Experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Entra ID).
Experience managing users and permissions in Active Directory / Entra ID
Minimum 12 months’ experience in a similar support role.

Desirable:

Foundation-level understanding of networking principles
Knowledge of Windows Server environments and Active Directory administration

Other:

Strong grounding in general IT support
Excellent customer service and communication skills
Ability to perform effectively in a fast‑paced environment
Proactive, with strong initiative
Demonstrates ownership and accountability
Maintains a high standard of professional conduct
Experienced in IT issue analysis and resolution

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits after probationary period:

Subsidised health and dental care
Employee Assistance Programme (EAP)
Life assurance (3x salary)
Sodexo discount platform
FluidOne breakfast and refreshments on office days
Pension contribution – 5% company contribution
Generous holiday entitlement
One day off for birthday
Half price internet connectivity
Ride2Work scheme
Department incentives

How To Apply:

Send CV with covering letter to [email protected] with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

Apply Now

Refine Your Search

technical support jobs in carcroft, syk

Level 1 Helpdesk Engineer

IT Application Support

Service Desk Manager

IM&T Technician (Higher Level)

Digital System Support Engineer

Trainee Dynamics 365 Business Central Service Desk Analyst

Service Desk Engineer - 3rd Line

3rd Line Service Desk Engineer

Learning Support Specialist – Software Support

Infrastructure Operations Analyst

Product Support Specialist

Senior Business Systems Administrator

Service Desk Analyst - Shared Services

Product Support Representative

IT Support Apprentice

Senior Service Desk Engineer

Onsite Engineer

Apprentice Digital Innovation (Level 3)

Maximo Operations Technician - UK & EMEA

Customer Support Technician Apprentice

I want to receive the latest job alerts for technical support in carcroft, syk

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