Principal software engineer, cloud Work, Jobs in Keele, Sts (with Salaries)

IT Service Delivery Manager
Custodia —Knutsford
- £40,000 a year
- Continuous improvement
- Communication skills
- Free parking
- Gym membership
Senior Engineer(Bridges)
Amey Ltd —Stafford
- Part-time
- Master's degree
- Bachelor's degree
- Mentoring
- Annual leave
- Flexible schedule
Quick apply
5d
DFIR Lead Cyber Operations Analyst
Barclays —Knutsford
- Weekend availability
- Mentoring
- Leadership
- Communication skills
Assistant Accommodation Manager
Cloud Student Homes —Stoke-on-Trent
- £21,450 a year
- Monday to Friday
- Hospitality
- Sales
- Team management
- Annual leave
Quick apply
App Developer (React Native)
Pets at Home —Cheadle
- Full-time
- Hybrid work
- Agile
- Communication skills
Application Security Specialist
Barclays —Knutsford
- AI
- SDLC
Field Marketer UK
VIPRE Security Group —Stoke-on-Trent
- Full-time
- Sales
- Project management
- Organisational skills
- Annual leave
Enterprise Security Posture Management SME
Barclays —Knutsford
- Mentoring
Technical Sales Advisor HVAC
Aircare Ltd —Winsford
- Up to £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Azure
- Free parking
Quick apply
12d
Finance Controller/Lead
Ingram Micro —Northwich
- Full-time
- ERP systems
- Team management
- Training & development
Vendor Alliance Manager
Ingram Micro —Northwich
- Full-time
- Travel
- Communication skills
- Employee discount
- Referral programme
5d
Technology Application Development (TAD) Manager
Barclays —Knutsford
- Analysis skills
- Team management
- Mentoring
10d
Technical Support Agent Level 2
Custodia —Knutsford
- £32,000 a year
- Weekend availability
- Computer Science
- Bachelor's degree
- Communication skills
- Free parking
- Annual leave
3d
Senior Digital Forensics and Incident Response Analyst
Barclays —Knutsford
10d
Technical Support Agent Level 2
Custodia Technology Limited —Knutsford
- £32,000 a year
- Weekend availability
- Computer Science
- Bachelor's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Receptionist
FAIRMONT —Knutsford
- Full-time
- Hotel
- In-person
- Communication skills
Quick apply
Reservations Agent
FAIRMONT —Knutsford
- Full-time
- Hotel
- Organisational skills
- In-person
Quick apply
CRM Manager - 12 Month FTC
Pets at Home —Cheadle
- Full-time
- Hybrid work
- Management
- Training & development
- Analytics
Customer Service Apprentice
Places for People —Northwich
- £26,318.30 a year
- Weekend availability
- Leadership
- Free parking
- Employee discount
IT Service Desk Analyst Apprentice
QA Apprenticeships —Macclesfield
- £18,000 - £20,000 a year
- Full-time
- Computer literacy
- Writing skills
- Organisational skills

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IT Service Delivery Manager

Custodia -
Knutsford

Apply Now

Job details

£40,000 a year

Benefits

Free parking
On-site gym
Company pension
Private medical insurance
Gym membership
Sick pay
On-site parking

Qualifications

Contract management
Technology infrastructure experience
Cloud infrastructure
Operations management
Stakeholder collaboration
IT team management
Stakeholder liaison
IT service management
Ticket management
Internal department liaison
Onboarding coordination
Compliance management
Continuous improvement
Continuous improvement cycles oversight
IT permissions management
Contract renewal support
IT project management
ISO 27001
Management reporting
Negotiated procurement
CyberArk
Communication skills
IT governance and compliance strategy
Contract administration

Full job description

IT Service Delivery Manager

Reporting to: Ops Manager
Location: Knutsford - Office based

Salary: £40k per annum

Role Summary

The Service Delivery Manager is responsible for overseeing the delivery, performance, and continuous improvement of Custodias internal IT systems, tools, and outsourced technology services. This role ensures that internal technology infrastructure supports operational efficiency, scalability, and compliance across the business. Acting as the primary point of accountability for internal IT service management and vendor oversight, the individual will work closely with department heads, outsourced partners, and executive leadership to ensure technology services meet business needs and compliance requirements.

Key Responsibilities

Internal IT Systems Oversight
- Own the performance and lifecycle management of Custodias internal IT systems, platforms, and productivity tools.
- Ensure systems are reliable, secure, and aligned with business priorities and compliance mandates (e.g., ISO 27001, SOC 2 Type 2).
Outsourced Technology Vendor Management
- Manage relationships with third-party vendors and MSPs responsible for supporting Custodia's internal IT services and infrastructure.
- Oversee and actively manage all aspects of contracts with internal IT outsourcing partners, including negotiation of terms, diligent monitoring of compliance, and proactive resolution of any contractual issues or disputes.
- Ensure service levels are met and support contracts are actively monitored, evaluated, and renewed or adjusted as needed.
- Lead vendor performance reviews and enforce service delivery and escalation protocols.
Service Delivery & Operational Excellence
- Define, implement, and monitor SLAs and KPIs for internal IT services.
- Ensure efficient incident, change, and problem management processes are followed by internal and outsourced teams.
- Act as the escalation point for internal IT issues impacting productivity or business operations.
- Manage an internal ServiceDesk ensuring all tickets are monitored and completed with a Custodia SLA.
- Manage the Onboarding & Offboarding process, make improvements to ensure all new starters have the best possible chance to succeed.
Governance & Compliance
- Maintain alignment with Custodias compliance frameworks (ISO 27001, SOC 2 Type 2) for internal IT systems and tools.
- Ensure proper controls are in place around access management, data handling, and system availability.
- PIM management, ensuring correct permissions are being reviewed and assigned correctly.
Project Management
- Support internal teams implementing new tools, managing the project and ensuring all project go through the correct security measures.
- Work closely with the security and operations team to implement CyberArk, replacing our VDI Infrastructure.
Budgeting and Procurement
- Manage the internal IT operational budget and oversee procurement of IT tools, licenses, and services.
- Evaluate new tools and solutions to support operational goals, ensuring cost-effectiveness and strategic fit.
Continuous Improvement
- Drive continuous improvement initiatives to enhance the efficiency and effectiveness of partner services and user experience.
- Proactively identify and implement opportunities for automation, standardization, and modernization.
- Promote innovation and value addition through process optimization and excellence.
Stakeholder Engagement
- Collaborate closely with department leaders to understand internal technology needs and improve service responsiveness.
- Provide regular reporting to the COO and executive team on internal IT service performance, risks, and improvement plans.

Qualifications & Experience

5+ years of experience in IT service delivery or internal IT operations.
Proven track record in managing IT vendors, systems, and infrastructure in a modern, cloud-centric environment.
Familiarity with ITIL practices, service desk operations, and modern enterprise IT tools.
Strong knowledge of compliance standards such as ISO 27001 and SOC 2 Type 2.
Exceptional communication and stakeholder management skills.
Experience in regulated industries is a plus.

Benefits:

25 days holiday plus Bank Holidays

Free onsite Gym

BUPA healthcare & Dental care

Sick Pay

Pension 4%

Free onsite parking

Apply Now

Refine Your Search

principal software engineer, cloud jobs in keele, sts

IT Service Delivery Manager

Senior Engineer(Bridges)

DFIR Lead Cyber Operations Analyst

Assistant Accommodation Manager

App Developer (React Native)

Application Security Specialist

Field Marketer UK

Enterprise Security Posture Management SME

Technical Sales Advisor HVAC

Finance Controller/Lead

Vendor Alliance Manager

Technology Application Development (TAD) Manager

Technical Support Agent Level 2

Senior Digital Forensics and Incident Response Analyst

Technical Support Agent Level 2

Receptionist

Reservations Agent

CRM Manager - 12 Month FTC

Customer Service Apprentice

IT Service Desk Analyst Apprentice

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