Performance analyst Work, Jobs in Southampton (with Salaries)

Service Desk Analyst
Bell Integration United Kingdom —Portsmouth
- Monday to Friday
- Continuous improvement
- Communication skills
Quick apply
Assistant Supply Chain Analyst (9 month FTC)
B&Q —Eastleigh
- Up to £28,900 a year
- Part-time
- Hybrid work
- Data analysis skills
- Data entry
- Annual leave
- Employee assistance programme
3d
Project Director - Controls Analytics
AECOM —Southampton
- Full-time
- Hybrid work
- Engineering
- Business development
- Leadership
R&D Actuarial Analyst
Vitality —Bournemouth
- Data analysis skills
- Analysis skills
- Communication skills
IT Service Desk Analyst
Help for Heroes —Salisbury
- £30,255 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Annual leave
- Employee discount
7d
Custody Asset Servicing Analyst
JPMorganChase —Bournemouth
- Full-time
- Financial services
Senior Data Analytics Engineer
SW Group —Southampton
- Full-time
- Hybrid work
- Analytics
Quick apply
Innovation Portfolio Manager
Roke —Romsey
- Full-time
- Analysis skills
- Organisational skills
- AI
3d
Head of Planning and Subcontract Manufacturing
Roke Manor Research Limited —Romsey
- Computer literacy
- Continuous improvement
- Computer skills
Commercial Finance Analyst
Hubexo —Bournemouth
- Full-time
- Hybrid work
- CRM software
- Accounting
- Analytics
Quick apply
RBC Brewin Dolphin – Commercial Inteligence Manager, Intermediaries
Royal Bank of Canada —Winchester
- Full-time
- Management
- Analysis skills
- Bachelor's degree
3d
Product Operations Manager
Nourish Care —Bournemouth
- Full-time
- Hybrid work
- SharePoint
- Analytics
- Annual leave
- Employee assistance programme
Test Manager ((Trust Retail))
Trust Payments —Bournemouth
- Hybrid work
- Java
- Databases
- Bachelor's degree
- Flexible schedule
Resource Manager
Roke —Romsey
- Full-time
- Data analysis skills
- Recruiting
- Organisational skills
Technical Marketing Analyst
Vitality —Bournemouth
- Microsoft Powerpoint
- Data analysis skills
- Marketing
Head of Business Development & Sales - APAC
Roke Manor Research Limited —Romsey
- Business development
- Team management
- Travel
Resource Manager
Roke Manor Research Limited —Romsey
- Data analysis skills
- Recruiting
- Organisational skills
Asbestos Air Monitoring (P403 & P404)
Envirochem —Fareham
- Full-time
- In-person
- Communication skills
- Annual leave
Head of Planning and Subcontract Manufacturing
Roke —Romsey
- Full-time
- Computer literacy
- Continuous improvement
- Computer skills
Head of Business Development & Sales - APAC
Roke —Romsey
- Full-time
- Business development
- Travel
- Leadership

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Service Desk Analyst

Bell Integration United Kingdom
Portsmouth

Quick apply

Job details

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Incident queue management
IT service management
Ticket management
Configuration management
Continuous improvement
Computer hardware
ServiceNow
Customer support
Customer interaction
Communication skills

Full job description

Job title:

Service Desk Analyst

Reporting to:

Service Desk Team Leader

Responsible for:

Working within a dedicated team you will be primarily responsible for 1st line support covering critical systems for either external customers or our internal staff.

Based at:

Office

Scope:

Utilising industry standard toolsets, you will monitor calls, emails and automated alerts, bringing them to an appropriate resolution or escalating where necessary, all under an ITIL aligned framework.

Purpose:

Providing support during business hours (Monday to Friday 09.00 – 17.30).
Practical, proactive Service Desk Analyst required to join existing team in keeping end users operational and ensuring critical systems are online and available.
Expected to contribute to continuous improvement activities, working with the team to identify and improve internal processes to delight our customers.
Travel to our UK and international offices when needed including our warehouses.
Laptop builds, rebuilds along with delivery of laptops and other hardware for new starters in country.
Collection of hardware from leavers and from active staff.
Ensure adherence to internal processes, including but not limited to, New Starters, Leavers and Hardware Return Requests

Role:

Bell Integration is an IT Services company specialising in Infrastructure technology and services including IT lifecycle management, Managed Services, and Consulting & Project Services.

We provide onsite and remote Managed Services for a variety of customers across Telecoms, Retail, Media and Financial Services. This can range from desktop support to hardware lifecycle management to specialist technical support.

This role will be managing L1 tickets from internal Bell staff and helping, where needed, on internal projects

ACTIVITIES:

Perform initial triage of incoming service calls/mails/alerts and make appropriate routing decisions
Be customer focused and ensure timely responses/updates to our end users
Act as the first point of contact for incidents reported by phone, e-mail or by remote monitoring tools.
Contribute ideas for continual improvement of service desk function and service delivery in general
Help develop efficient service desk tools, policies and procedures
Proactively drive tickets and workflow and assertively chase any tickets languishing in queues
Monitor SLAs, escalate (and where possible help expedite) any threatened SLA breaches
Be able to work to defined KPI’s and metrics
Complete service desk tasks and administration as defined by the business
Ensure all entries to the service management solution are accurate, concise and timely
Be continually focussed and maintain an ongoing understanding of the interdependencies that Problem, Change and Configuration Management processes have on good Incident Management.
Pursue personal development of skills and knowledge necessary for the effective performance in the assigned role.
Push the high-performance boundary by demonstration of unrelenting effort to close incidents, for known errors, without the need for functional escalation.
Establish and maintain effective working relationships with customer contacts, colleagues and management taking task guidance from the Team Leader.
Maintain an ongoing awareness of the customer base and the contractual service support and delivery entitlements.
Ensure the level of service support reflects entitlement for all opened incidents. In the event of service support requested beyond entitlement, ensure timely engagement of the Team Leader for resolution.
Maintain an ongoing awareness of all standard operating procedure (SOP) content keeping abreast of new releases or updates

COMPETENCIES

A strong interest in an IT Career
Ability to work on your own initiative and learn new skills
Positive and enthusiastic team player
Excellent communication/ customer service skills and experience
Logical approach to problem solving
Attention to detail
Highly reliable and effective time manager

Person:

KEY SKILLS REQUIRED

Essential:

Appropriate IT background and experience
Appropriate customer facing/user support experience – Tier 1
Extensive knowledge of Microsoft 365
Proficient with operating systems, including but not limited to: Windows 11
Windows Server 2012 – 2019
Basic working knowledge of server infrastructure and networking
Technical troubleshooting in cloud and On-Prem environments
Experience working with ticketing systems such as ServiceNow
Knowledge and understanding of working to defined SLAs
Understanding of IT workflows/ITIL practices

Desirable

Experience of documenting processes and operational procedures
General understanding of IT Infrastructure, Data, Voice (Teams), Security and Systems
Full driving license
ITIL experience/Certification

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Refine Your Search

performance analyst jobs in southampton

Service Desk Analyst

Assistant Supply Chain Analyst (9 month FTC)

Project Director - Controls Analytics

R&D Actuarial Analyst

IT Service Desk Analyst

Custody Asset Servicing Analyst

Senior Data Analytics Engineer

Innovation Portfolio Manager

Head of Planning and Subcontract Manufacturing

Commercial Finance Analyst

RBC Brewin Dolphin – Commercial Inteligence Manager, Intermediaries

Product Operations Manager

Test Manager ((Trust Retail))

Resource Manager

Technical Marketing Analyst

Head of Business Development & Sales - APAC

Resource Manager

Asbestos Air Monitoring (P403 & P404)

Head of Planning and Subcontract Manufacturing

Head of Business Development & Sales - APAC

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