Technical support Work, Jobs in Bedworth, War (with Salaries)

Automotive Helpdesk Technician
The AA —Oldbury
- £35,000 a year
- Weekend availability
- Computer literacy
- Data entry
- Annual leave
- Employee assistance programme
7d
Property Operations Lead - Helpdesk Delivery (Team Leader)
Poundland —Walsall
- Team management
- Organisational skills
- Budgeting
- Free parking
- Employee discount
13d
2nd Line Technical Analyst
Xerox —Nuneaton
- Full-time
- Windows
- Analysis skills
- Presentation skills
3h
IT Apprentice
Tgw Group —Market Harborough
- Maintenance
- Microsoft Office
- Communication skills
Quick apply
3h

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Automotive Helpdesk Technician

The AA -
Oldbury

Apply Now

Job details

Full-time
£35,000 a year
7 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount
Car scheme

Qualifications

Technical troubleshooting
Customer service call handling
Computer literacy
Breakdown recovery
Technical support
Data entry
Customer support
NVQ
Customer interaction

Full job description

Business Area

Reference

NVR02573

Contract Type

Full Time

Location

Oldbury

Closing Date

17-08-2026

Company Description/ Business Unit

Join Our Team as a Vehicle Technical Advisor

Are you an automotive professional ready for a new challenge ? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience.

We value your growth and are committed to supporting you. Through specialized training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with both AA.

This is the job

Salary: £35,000.pa plus benefits

Shifts: Between 0700 – 2000 Monday to Sunday.

Location: Oldbury, dynamic working with flexible office days!

As a Vehicle Technical Advisor, you’ll be part of a growing team and you’ll provide expert advice to our customers via the telephone. You will be the go-to expert for customers seeking telephone fixes and supporting the business by only sending patrols to where they are needed.

What will I be doing?

The Technical Advisor, your role involves providing essential technical support, advice, and repair fixes to our customers. Your expertise ensures that we only attend vehicles in a genuine breakdown scenario.
Your expertise ensures efficient communication and effective resolution of breakdowns for our customers.
You’ll be meticulously recording data on the relevant databases. This accurate information will contribute to detailed management insights and facilitate efficient decision-making. You must be computer literate and confident using various systems.
You’ll be confident in providing advice, simplifying information so the customer understands and providing excellent customer service.
As a target driven individual you’ll be focussed on achieving results.

What do I need?

Mechanical Qualifications: You’ll hold your NVQ Level 2 or 3 in Light Vehicle maintenance and Repair or an equivalent, appropriate qualification alongside substantial, demonstrable experience in the Motor Vehicle Repair Industry.
A Fixer/Problem Solver You will revel in utilising your technical expertise to help solve a variety of issues, you’ll find solutions to blockers and get our customers moving again
A Master Communicator: Taking complex technical information and communicating it in a simple and effective way is your superpower! You’ll give customers and Patrols the confidence that whatever the issue, you can help them
Flexible: Breakdowns and car trouble aren’t limited to between 9-5, and neither are you. You understand and are happy to work outside normal hours, on a roster basis that includes weekends

Additional information

We’re always looking to recognise and reward our employees for the work they do. As a valued member of The AA team, you’ll have access to a range of benefits including:

Diverse learning and development opportunities to support you to progress in your career
25 days annual leave, plus 8 bank holidays
Free AA breakdown membership from day 1!
Discounts on AA products including car and home insurance
Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
Work save pension scheme with up to 7% employer contribution
Company funded life assurance
Dedicated Employee Assistance Programme

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.

Apply Now

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technical support jobs in bedworth, war

Automotive Helpdesk Technician

Property Operations Lead - Helpdesk Delivery (Team Leader)

2nd Line Technical Analyst

IT Apprentice

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