Technical support engineer Work, Jobs in Roding (with Salaries)

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2nd Line Support Engineer

Samiro Search
Sevenoaks

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
21 hours ago

Benefits

Annual leave

Qualifications

Technical troubleshooting
Cloud infrastructure
Azure
Stakeholder liaison
Mentoring junior staff
LAN
Microsoft Exchange
Windows
Network infrastructure
VoIP
Continuous improvement
Virtualisation
Mentoring
WAN
SharePoint
Technical writing
Mac OS
Customer support
Customer interaction
Cybersecurity
Communication skills
Microsoft Azure
Active Directory
Intune
Help desk

Full job description

2nd Line Support Engineer

Location: Sevenoaks, Kent

Job Type: Full-time

Salary: £27,000 – £36,000 per annum (depending on experience)

About Us

We are a well-established IT services provider with a strong reputation for technical expertise and exceptional customer service. We support organisations across a wide range of sectors, including healthcare, legal, manufacturing, finance, and commodities.

Our services include:

Managed IT support
Cloud services
Cybersecurity
Hardware and software solutions
IT consultancy

As our business continues to grow, we are looking for an experienced 2nd Line Support Engineer to join our friendly and collaborative team.

The Role

This is a varied and hands-on position providing both remote and on-site technical support to a diverse customer base. You will take ownership of escalated support issues, troubleshoot complex technical problems, and work closely with 1st line engineers, customers, and third-party suppliers to deliver effective solutions.

The successful candidate will be customer-focused, technically capable, and comfortable working in a fast-paced MSP environment.

Key Responsibilities

Provide 2nd line technical support to customers remotely and on-site
Diagnose and resolve escalated hardware, software, network, and cloud-related issues
Support and mentor 1st line engineers where required
Take ownership of incidents through to successful resolution
Maintain accurate technical documentation and update support records
Liaise with customers and third-party vendors to ensure timely issue resolution
Contribute to continuous improvement of support processes and customer service standards

Skills & Experience Essential

Excellent customer service and communication skills
Strong troubleshooting and problem-solving abilities
Ability to prioritise and manage your own workload effectively
Self-motivated with a positive, can-do attitude
Ability to work independently and as part of a team
Experience producing clear and accurate technical documentation

Technical Experience

You should have experience supporting and troubleshooting:

Windows 10 and Windows 11
macOS
Microsoft 365 (Exchange Online, SharePoint, and Teams)
Microsoft Intune and Mobile Device Management (MDM)
Microsoft Azure and Entra ID
Active Directory, Group Policy, and user administration
Backup and disaster recovery solutions
Printers, scanners, and peripheral devices
Networking fundamentals and fault diagnosis
VoIP and hosted telephony systems

Desirable Experience

LAN, WAN, VPN, and VLAN technologies
Managed switches, Wi-Fi solutions, firewalls, and routers
Hyper-V and other virtualisation technologies
Cybersecurity solutions and best practices
Server administration and cloud infrastructure
Previous experience working within an MSP or multi-customer support environment

Benefits

Competitive salary
20 days annual leave plus bank holidays
Additional day off for your birthday
Ongoing training and development opportunities
Exposure to a wide range of technologies and projects
Career progression opportunities within a growing business

If you are an experienced 2nd Line Support Engineer looking to develop your career within a supportive and expanding IT services company, we would love to hear from you.

Pay: £35,000.00-£40,000.00 per year

Ability to commute/relocate:

Sevenoaks TN15: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

Are you able to reliably commute to Sevenoaks, Kent and work in the office for 5 days
Do you have experience working for an MSP

Work Location: In person

Quick apply

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