Technical support Work, Jobs in Blackburn, Lan (with Salaries)

ICT Support Analyst
Lancashire County Council —Preston
- £25,949 - £25,989 a year
- Full-time
- Hybrid work
- Communication skills
6h
EUN IT Digital Solutions Apprentice
Sika —Preston
- Full-time
- Travel
- SharePoint
- AI
Quick apply
11h
TechHub Support Analyst
Ofcom —Manchester
- Full-time
- Continuous improvement
- SharePoint
6h
DB&T Service Desk Technician
Veolia ES (UK) Limited —Warrington
- £27,300 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Employee discount
Quick apply
eBusiness Executive
Softcat —Manchester
- Hybrid work
- Communication skills
- School
- Flexible schedule
1d
Product Support Specialist - Tech
Moody's —Manchester
- Computer Science
- Analysis skills
- Bachelor's degree
5d
Senior Specialist, Production Services Application Support Analyst
The Bank of New York Mellon Corporation —Manchester
- Full-time
- SQL
- Continuous improvement
- AI
Service Desk Team Leader
LIMA Networks LTD —Salford Quays
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
Quick apply
Digital Product Support
Munich Re Specialty - Global Markets —Manchester
- Full-time
- Hybrid work
- APIs
3rd Line Support Engineer SME - FTC
PXC —Salford Quays
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
IT Support Analyst
Sheppard Robson —Manchester
- Full-time
Quick apply
Network Administrator
Lancashire and South Cumbria NHS Foundation Trust —Blackpool
- £25,760 - £27,476 a year
- Part-time
5d
Technical Account Manager, Enterprise Support, WWPS-UKGI
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- AWS
- Leadership
End User Support Engineer I
Arch Capital Group Ltd. —Manchester
- Full-time
- Windows
- Bachelor's degree
- No degree
Advansys Technical Consultant
Datel —Warrington
- Weekend availability
- Hybrid work
Helpdesk - Scheduler/ Administrator
ASH Integrated Services —Manchester
- £27,975.84 a year
- Full-time
- Microsoft Word
- Computer literacy
- Contracts
Quick apply
7d
Systems Support Analyst
Matalan —Liverpool
- Weekend availability
- Continuous improvement
- Organisational skills
- Employee discount
Quick apply
Linux System Admin - Onsite Manchester
DXC Technology —Manchester
- Continuous improvement
- In-person
- Time management
- Employee discount
- Gym membership
1d
Service Desk Manager
OCU Group —Preston
- Full-time
- Analysis skills
- Continuous improvement
- Team management
Quick apply
7d
Service Desk Agent
Northern Care Alliance NHS Foundation Trust —Salford
- £25,760 - £27,476 a year
- Full-time
- Analysis skills
- Annual leave
2d

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ICT Support Analyst

Lancashire County Council -
Preston

Apply Now

Job details

Full-time
£25,949 - £25,989 a year
6 hours ago

Qualifications

Technical troubleshooting
IT service management
Technical support incident logging
ServiceNow
Customer support
Customer interaction
IT incident logging
Application support
Incident log maintenance
Communication skills

Full job description

Salary £25,949 - £25,989 per annum | 37 hours per week | Permanent, Full Time | ICT Support Analyst

We have an exciting opportunity for a new team member to join our frontline Digital User Experience Service, supporting Lancashire County Council and partner organisations.

As an ICT Support Analyst, you will provide first-class technical support and customer service, helping users access and make the best use of the council's digital services. You will be part of a busy and supportive team, handling a wide range of technical queries and service requests while working closely with colleagues across Digital Services.

What you'll be doing

Providing technical support to customers through digital, email, telephone and face-to-face channels.
Diagnosing and resolving a range of hardware, software and device-related issues.
Logging, tracking and managing incidents and service requests using IT Service Management processes.
Setting up and configuring new devices and software in line with council standards and security requirements.
Supporting the maintenance and smooth running of digital systems.
Working with colleagues across Digital Services to identify, investigate and resolve technical issues.
Following ITIL-based processes for Incident, Problem and Change Management.
Providing a professional, responsive and customer-focused service to users.
Escalating more complex technical issues to senior analysts when required.

What we're looking for

We are looking for someone with excellent customer service skills, a positive attitude and an interest in technology. You will be able to demonstrate:

Good communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.
The ability to manage and prioritise a varied workload.
An organised and methodical approach to work.
The ability to work independently and as part of a team.
Experience or an understanding of supporting end users in a digital or ICT environment.
A willingness to learn and develop new technical skills.
An understanding of digital security principles and good IT practices.
Experience configuring and supporting devices, software and digital systems would be advantageous.

Technologies you may support

The role offers exposure to a wide range of technologies and business systems, including:

Microsoft 365, Active Directory, Azure, Intune and Endpoint Management.
Oracle Fusion and LiquidLogic applications.
ServiceNow and other corporate business applications.
Windows 10 and Windows 11 devices.
Android and iOS mobile devices.
Printing, scanning and other end-user technologies.

For full details of the accountabilities and responsibilities attaching to this role please refer to the Job Description & Person Specification.

For an informal discussion about this role, please contact: [email protected]

Why join us?

This is an excellent opportunity for someone looking to start or develop a career in ICT support. You'll gain experience across a broad range of technologies while working in a customer-focused environment, supported by experienced colleagues who will help you develop your technical skills and knowledge.

Lancashire County Council also offers a range of benefits, found on our website here .

This is a hybrid role based at County Hall, Preston, combining office and home working.

We do not hold a sponsorship licence and can only consider applications from candidates who are legally entitled to work in the UK. If you do not have the right to work in the UK, your application will not be considered.

We reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.

Job Description and Person Specification

Apply Now

Refine Your Search

technical support jobs in blackburn, lan

ICT Support Analyst

EUN IT Digital Solutions Apprentice

TechHub Support Analyst

DB&T Service Desk Technician

eBusiness Executive

Product Support Specialist - Tech

Senior Specialist, Production Services Application Support Analyst

Service Desk Team Leader

Digital Product Support

3rd Line Support Engineer SME - FTC

IT Support Analyst

Network Administrator

Technical Account Manager, Enterprise Support, WWPS-UKGI

End User Support Engineer I

Advansys Technical Consultant

Helpdesk - Scheduler/ Administrator

Systems Support Analyst

Linux System Admin - Onsite Manchester

Service Desk Manager

Service Desk Agent

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