Performance analyst Work, Jobs in Bristol (with Salaries)

Service Oversight Analyst - 12mth FTC
M&G plc —Bath
- Full-time
- Annual leave
Data Engineer
AtkinsRéalis —Bristol
- Full-time
- Hybrid work
- Azure
- Computer Science
- Bachelor's degree
14d
Data Engineer
DAC Beachcroft —Bristol
- Hybrid work
Quick apply
Financial Analyst - Senior
Cummins Inc. —Cwmbran
- Budgeting
- Accounting
Engineering Systems Analyst (18m fixed term contract)
Rotork —Bath
- Hybrid work
- Data analysis skills
- System design
- Databases
Quick apply
CSIRT Engineers (18 month fixed-term contract)
OVO Energy —Bristol
- £56,000 - £100,000 a year
- Hybrid work
- Mentoring
- In-person
- Work from home
- Employee discount
Quick apply
Wastewater Regulatory Scientist - Flow and Level
Wessex Water —Bath
- Microsoft Office
- Analysis skills
- Continuous improvement
2d
Commissioning Team Manager
Wiltshire Council —Trowbridge
- £46,142 - £48,226 a year
- Full-time
- Hybrid work
- Team management
- Leadership
8d
Data & ML Platform Engineer
Tekever —Bristol
- Hybrid work
- Computer Science
- Engineering
- English
- Annual leave
- Employee assistance programme
Quick apply
Senior Consultant - Manager, AI Engineer, AI Scaling and Transformation, Engineering, AI & Data, Technology & Transformation
Deloitte —Bristol
- Hybrid work
- Computer Science
- Engineering
- Mentoring
Harris Williams Capital Solutions Associate, London
Harris Williams & Co. —Street
- Full-time
- Master's degree
- No degree
- Health & wellbeing programme
- Employee stock purchase plan
Process Architect
ASSYSTEM —Bristol
- Full-time
- Hybrid work
- Mentoring
- Leadership
- Annual leave
- Referral programme
Quick apply
1d
Core Assurance and Risk Manager - Legal Aid Agency
Ministry of Justice —Bristol
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee discount
6d
Finance Business Partner
Protection Group International —Bristol
- Hybrid work
- ERP systems
- Continuous improvement
- Analytics
Quick apply
Senior Data Engineer – Data Integration & Microsoft Fabric
RSM UK —Bristol
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Communication skills
9d
Head of Electrical Distribution Analytics
Toumetis —Bristol
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Presentation skills
- Free parking
- Paid training
Quick apply
Principal Data Engineer
Leonardo UK Ltd —Bristol
- £53,269 - £68,000 a year
- Full-time
- Hybrid work
- Machine learning
- Team management
- Mentoring
- Flexible schedule
- Referral programme
Senior Software Engineer
Toumetis —Bristol
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- Mentoring
- Software development
- Agile
- Flexible schedule
Quick apply
Director of Product & Merchandising
Vivobarefoot —Bristol
- Hybrid work
- Merchandising
- AI
- Leadership
Principal Java Engineer - Backend Platform
Hawk-Eye Innovations (HEI) —Bristol
- £76,340 - £100,340 a year
- Full-time
- Hybrid work
- Mentoring
- Communication skills
- Annual leave
- Employee discount

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performance analyst jobs near bristol

Service Oversight Analyst - 12mth FTC

M&G plc -
Bath

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Private medical insurance

Qualifications

Risk management
Root cause analysis

Full job description

At M&G, our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

Through telling it like it is, owning it now and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and offer workplace adjustments to ensure you have the support you need to succeed in your role.

This colleague-level 12 month Fixed Term Contract role sits within the Service & Customer Outcomes Oversight pillar and focuses on service performance and operational effectiveness of outsourced front and back office activities.

To provide independent oversight and challenge of service delivery, ensuring SLAs/KPIs, backlog performance and operational effectiveness meet standards and that service issues are escalated and remediated.

Key Work Level Accountabilities:

Monitor and challenge outsourced service performance against SLAs, KPIs and operational standards
Provide timely insight on backlogs, aged cases and service risks, and drive action through escalation routes
Support oversight of operational risk topics relevant to service delivery
Maintain audit-ready evidence of oversight activity and service challenge

Key Responsibilities for this role:

Service performance & MI

Review MI including SLA adherence, throughput and aged backlog analysis
Identify recurring service issues and trends; propose deep dives where needed
Challenge MI accuracy and completeness with the BPO provider

Operational risk inputs

Support oversight of operational risk topics linked to service delivery (e.g. suspicious transaction monitoring/AML process oversight inputs where relevant)
Support operational control testing oversight inputs from a service perspective
Escalate material service-related risks and control concerns

Corrective actions & continuous improvement

Track corrective actions and remediation plans for service failures
Support identification of root causes and improvement opportunities
Support governance packs and action logs

Customer, conduct & Consumer Duty expectations

Maintain focus on customer impact of service performance (delays, backlogs, quality) and escalate risks of customer harm
Support delivery of good customer outcomes through timely challenge of service issues

Evidence & assurance expectations

Maintain documented MI reviews, challenge notes and escalation records
Maintain action logs with clear owners and due dates
Maintain evidence supporting service performance decisions and prioritisation

Key Knowledge, Skills & Experience:

Experience in operations/service management and strong MI analysis capability. Confident in challenging third-party providers and identifying service risks. Understanding of customer operations and SLA-based environments preferred.

What we offer:

We’re dedicated to supporting your wellbeing and helping you thrive, both at work and beyond. Our benefits are designed to help you balance your professional and personal life, and financially plan for the future. Our UK benefits include:

A valuable pension scheme of up to 18% (13% made up of employer contributions and 5% employee contributions).
Access to our Share Save and Share Incentive Plan, alongside financial wellbeing and support services to help give you real confidence to put your money to work.
Enjoy 38 days annual leave (including bank holidays), with the opportunity to purchase up to five extra days. Our Time Off When You Need It policy gives you the flexibility - to balance work and personal commitments.
Our market-leading Inspiring Families policy includes comprehensive support and paid parental leave covering maternity, adoption, surrogacy, and paternity leave - because supporting families is an important part of our inclusive culture.
Health & Protection cover includes Private Healthcare, Critical Illness cover and Life Assurance for you, with additional family options - for peace of mind.

To explore more about life at M&G and our full benefits offering, visit Life at M&G

At M&G we strive to have a diverse workforce and an inclusive culture, underpinned by our policies and employee-led networks that offer networking, support and development opportunities for the diverse communities our colleagues represent. We welcome applications from people of all backgrounds – across gender, ethnicity, age, disability, sexual orientation and more – including neurodivergent individuals, career returners and those with military service experience.

M&G is proud to be Level 3: Disability Confident Leader under the UK Government Disability Confident employer scheme, and we welcome applications from candidates with disabilities and long-term health conditions. If you would like to participate in the initiative, you will have the opportunity to indicate this on your application.

We are committed to providing an inclusive recruitment process. All candidates have the opportunity to request reasonable adjustments when applying. If you need any additional support at any stage, please contact us at: [email protected]

Apply Now

Refine Your Search

performance analyst jobs in bristol

Service Oversight Analyst - 12mth FTC

Data Engineer

Data Engineer

Financial Analyst - Senior

Engineering Systems Analyst (18m fixed term contract)

CSIRT Engineers (18 month fixed-term contract)

Wastewater Regulatory Scientist - Flow and Level

Commissioning Team Manager

Data & ML Platform Engineer

Senior Consultant - Manager, AI Engineer, AI Scaling and Transformation, Engineering, AI & Data, Technology & Transformation

Harris Williams Capital Solutions Associate, London

Process Architect

Core Assurance and Risk Manager - Legal Aid Agency

Finance Business Partner

Senior Data Engineer – Data Integration & Microsoft Fabric

Head of Electrical Distribution Analytics

Principal Data Engineer

Senior Software Engineer

Director of Product & Merchandising

Principal Java Engineer - Backend Platform

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