It Work, Jobs in Finmere, Bkm (with Salaries)

After Sales & Technical Support (Ground Care)
Etesia UK Ltd —Banbury
- £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
2d
IT Consultant -Financial Crime - Northampton, UK
Infosys —Northampton
- Writing skills
- Analysis skills
- Communication skills
11d
IT Security Manager
Moto —Dunstable
- Full-time
- Hybrid work
- Sick pay
Quick apply
6d
Business Systems Analyst
Fairhive Homes —Aylesbury
- £37,450.80 a year
- Full-time
- Analysis skills
- Communication skills
Quick apply
10d
Operations & Systems Administrator
Makespace Oxford CIC —Oxford
- £28,000 a year
- Part-time
- CRM software
- Computer literacy
- Travel
- Work from home
- Sick pay
Quick apply
Stock and Systems Administrator | Northampton
GXO Logistics —Northampton
- £26,500 a year
- Full-time
- Warehouse experience
- Annual leave
- Employee assistance programme
13d
1st Line Service Desk Engineer
turn IT on —Princes Risborough
- £24,000 - £27,000 a year
- Full-time
- Communication skills
- School
- Annual leave
- Employee assistance programme
Quick apply
12d
Telematics Service Desk Analyst
MSX International —Gaydon
- Up to £27,500 a year
- Full-time
- Hybrid work
- Analysis skills
- Time management
- Annual leave
- Work from home
Quick apply
Stock and Systems Administrator Nights | Northampton
GXO Logistics —Northampton
- £26,500 a year
- Full-time
- Warehouse experience
- Annual leave
- Employee assistance programme
13d
Senior Solutions Architect - AI and Core Networks
Capgemini —Abingdon
- Hybrid work
- Master's degree
- Travel
- AI
Senior Cloud Network Engineer
Bright Horizons —Northampton
- From £55,000 a year
- Full-time
- Azure
- Scripting
Quick apply
4d

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it jobs near finmere, bkm

After Sales & Technical Support (Ground Care)

Etesia UK Ltd
Banbury

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Job details

Full-time
£40,000 a year
2 days ago

Benefits

Free parking
Company car
Company pension
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

Live chat
Microsoft Word
CRM software
Technical troubleshooting
Sales support
Microsoft Excel
Inbound customer enquiry call handling
Machinery breakdown fault-finding
Stakeholder liaison
Writing skills
Ticket management
Internal department liaison
English
Microsoft Office Suite
Presentation skills
Computer hardware
Staff training
Technical support incident logging
Computer networking
Customer interaction
Fault diagnosis and repair
Communication skills
Time management
Help desk

Full job description

Overview

Join our team as an After Sales & Technical Support specialist, where your expertise will be used to support our UK wide dealer network. You will be looking after all elements of After Sales within our business including technical support for our dealers and customers, warranty policies and procedures, supporting our field based sales team providing expert assistance, troubleshooting with strong communication skills to develop and build on existing relationships.

Duties

Respond promptly to dealer and customer inquiries via phone, email, or chat, delivering clear and effective technical support.
Diagnose and resolve technical issues related to products or services, guiding dealers through troubleshooting steps.
Coordinate with internal members of the team to ensure the flow of information and communication is passed to the correct people.
Conduct technical training with our dealer network, this could be updating existing dealers with new technical information or training a new dealer who is now retailing our product.
Maintain detailed records of both dealer and customer interactions, issues, and resolutions using Microsoft Office tools Excel, Word and CRM.
Manage service tickets efficiently, prioritising tasks based on urgency and impact.
Manage our demonstration fleet ensuring maintenance and repairs are carried out to keep the fleet up to date and ready for use at any one time. Manage the refurbishment of our used machinery programme, machinery will be refurbished to manufacturer standards. The machinery is then retailed through our own website.

Skills

Excellent presentation skills with the ability to communicate technical information clearly and confidently.
Knowledge of engineering including service and repairs, hydraulics, battery maintenance and repairs. Electric vehicle maintenance and repairs, diagnostics and problem solving,
Strong customer service skills, as working with dealer, customers, and a hands on approach is vital.
Effective communication skills in English, both verbal and written, to liaise with diverse audiences.
Proficiency in Microsoft Office Suite, especially Excel for data tracking and reporting.
Solid understanding of IT concepts, hardware, software troubleshooting, and network basics.
Exceptional organisation skills with the ability to manage multiple tasks efficiently within tight deadlines.
Good time management skills to prioritise support requests effectively.

Full training will be given to the successful candidate.

Pay: £40,000.00 per year

Benefits:

Company car
Company pension
Employee discount
Free parking
Life insurance
On-site parking
Sick pay

Work Location: Hybrid remote in Banbury OX15 6HW

Quick apply

Refine Your Search

it jobs in finmere, bkm

After Sales & Technical Support (Ground Care)

IT Consultant -Financial Crime - Northampton, UK

IT Security Manager

Business Systems Analyst

Operations & Systems Administrator

Stock and Systems Administrator | Northampton

1st Line Service Desk Engineer

Telematics Service Desk Analyst

Stock and Systems Administrator Nights | Northampton

Senior Solutions Architect - AI and Core Networks

Senior Cloud Network Engineer

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