Technical support engineer Work, Jobs in Roding (with Salaries)

Tier 1 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Communication skills
Tier 2 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Maintenance
- Microsoft Office
Microsoft Platform Support Engineer| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- SharePoint
Middleware Support Engineer| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- APIs
Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology
Amazon UK Services Ltd. —London
- Full-time
- PMP
- Analysis skills
- Travel
Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)
Arc —Basildon
- SQL
- Travel
- Computer networking
5d
Senior ICT & Security Design Engineer - London, Bicester or Newcastle
Tractebel —London
- Full-time
- Hybrid work
- Engineering
- Annual leave
7d

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IT Support Technician
IT MANAGMENT LTD —London
College Level 2 qualification in IT (or above). 4 days working from home. Modern equipment provided for home working. Employment Type: Permanent, Full-Time.
From £39,000 a year
Quick apply
8d
3rd Line MSP Service Desk Technician
Kogo Limited —East Grinstead
Good Communicator – Clearly explaining technical issues and keeping customers informed. Proactive in Nature – Identifying and addressing issues before they…
£44,000 - £50,000 a year
Quick apply
8d

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technical support engineer jobs near roding

Tier 1 Customer Support Engineer

Leonardo S.p.A. -
London

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Job details

Full-time

Qualifications

Technical troubleshooting
Azure
Ticket management
Incident documentation
Case record updates
Ticket management systems
Technical support incident logging
Cloud computing
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Communication skills
Microsoft Azure
Help desk

Full job description

Job Requirements

Location: Hybrid working - Becrypt Head Office/Home Working

Responsible to: Helpdesk Manager

Job Purpose: Becrypt are looking for a driven and customer focused individual to join their Customer Support Helpdesk team as a Tier 1 Customer Support Engineer. You will provide first line technical support and expertise. You will report to the Helpdesk Manager for technical direction and guidance.

Principal duties and responsibilities:

Act as the primary technical support contact for the client both remotely and on-site when needed
Provide support to users via telephone, email, remote control, and in-person
Accurately log incidents and service requests in Becrypt’s ticketing system
Ensure tickets are always kept up-to-date with case details
Work collaboratively to support team members in IT related matters
Provide troubleshooting assistance as required to the Technical Services team
Escalate problems where necessary to management or third-party suppliers
Undertake small to medium-sized IT projects as instructed by the Technical Services team
Diagnose and resolve technical issues on your own and as part of a team
Ensure a high level of customer service and support is provided
Assist with troubleshooting and resolving infrastructure issues
Keep documentation and wiki up to date  Be available for 24/7 on-call support on a rotational basis, when required

Role will be subject to an employment screening process and will require security clearance.

Work Experience

Ability to multitask, prioritise tasks and work well under pressure
Excellent written and verbal communication skills
Confident, clear, and professional telephone manner
A genuine interest in technology and a willingness to learn
Proactive and works well as part of a team or alone
Exposure to, and support of, cloud based services (Microsoft Office 365 and Microsoft Azure)

Apply Now

Refine Your Search

technical support engineer jobs in roding

Tier 1 Customer Support Engineer

Tier 2 Customer Support Engineer

Microsoft Platform Support Engineer| Stevenage, UK

Middleware Support Engineer| Stevenage, UK

Design Engineer/Project Manager for ICT Structured Cabling, Cabling Infrastructure Technology

Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)

Senior ICT & Security Design Engineer - London, Bicester or Newcastle

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