Private GP & ADHD Service Admin - Immediate availability required!
Join our team! We have a 6 month full-time fixed term admin position available, extendable by mutual agreement.
Well Life Clinic Oxted opened its doors in October 2024, followed by the opening of our Cobham branch on 1st May 2025 and most recently our St Alban's branch in August 2026. We have quickly built a reputation for excellence in patient care and service. We’re now seeking a dedicated, fixed-term admin team member local to Oxted and the surrounding areas to join us. The ideal candidate will have 2+ years admin experience in healthcare. You’ll bring professionalism, warmth, and efficiency to every interaction, ensuring each patient experience is personal, seamless, and truly five-star.
If you take pride in creating memorable first impressions, thrive in a fast-paced environment, and are passionate about both healthcare and exceptional customer service, we’d love to hear from you.
Your Role
As the first point of contact for patients accessing our services, you’ll set the tone for their entire experience. From speaking to patients with genuine warmth to coordinating treatments and managing bookings, you’ll play a vital role in supporting both our clinical and administrative teams.
Key Responsibilities
1. Patient Experience & Customer Service Excellence
- Welcome every patient with professionalism, empathy and a positive approach.
- Update records, and ensure all contact and communication preferences are captured accurately.
- Support patients with accessibility needs to ensure an inclusive and comfortable visit.
- Handle patient queries confidently, escalating where needed to the Clinic Manager ensuring resolution and satisfaction.
2. Data Privacy & Security
- Uphold the highest standards of patient confidentiality and GDPR compliance.
3. Systems & Technology
- Use digital tools and platforms to manage appointments and records.
- Liaise with IT support for any system updates or troubleshooting.
4. Health & Safety
- Report any maintenance or safety issues promptly to management.
5. ADHD Services
- Seeing our patients through their ADHD assessment journey from start to finish; from data entry inputting referral details, to initial contact and appointment booking, to managing follow-ups, referrals and prescription admin.
What We Are Looking For
- An intelligent, friendly, confident communicator with a genuine passion for delivering outstanding service. Must be able to make phone calls and respond/answer emails as needed.
- Previous experience in an admin, front-of-house, or customer-facing role is a must. Healthcare experience desirable but not essential.
- A proactive, positive attitude ready to go the extra mile for patients and colleagues alike. The ability to work alone or within the team is imperative to your success.
- Highly organised with excellent attention to detail with the ability to find solutions to challenges as they arise.
- Strong IT literacy - confident using Microsoft Office and online booking systems.
Why Join Well Life Clinic?
- Be part of a forward-thinking healthcare brand that blends clinical excellence with premium hospitality.
- Work alongside a supportive and dynamic team.
- Opportunities for personal and professional development within our growing network of clinics.
- Competitive hourly rate (£13-£14 DOE) with structured reviews and growth potential.
Ready to Apply?
Take the next step in your career with Well Life Clinic.
Send your CV with a covering letter about why you’d be a great fit.
Thank you for considering Well Life Clinic.
Job Types: Full-time, Permanent
Pay: £13.00-£14.00 per hour
Benefits:
Application question(s):
- Have you worked in a medical environment before?
Experience:
- Customer service: 10 years (required)
Work Location: In person
