Senior patient services Work, Jobs in Liverpool (with Salaries)

Team Leader (Contact Cente)
Bullen Healthcare —Liverpool
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Management
- English
- Free parking
- Referral programme
Quick apply
Complaints Resolution Specialist
MCS —Warrington
- £32,112 a year
- Full-time
- Microsoft Word
- Analysis skills
- Organisational skills
- Free parking
- Annual leave
Quick apply
Senior Support Worker - Liverpool
Keys Group —Liverpool
- £14.45 - £15.05 an hour
- Part-time
- Management
- English
- Experience working with children
- Annual leave
- Referral programme
Quick apply
Customer Service Executive (Entry Level)
Checkpoint Solutions —Liverpool
- £14 - £16 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Free parking
- Life insurance
Quick apply
16h
Senior Individual Assessment and Commissioning Nurse
NHS Cheshire and Merseyside Integrated Care Board —Sefton
- £39,959 - £48,117 a year
- Full-time
- Microsoft Office
- Case management
- Discharge planning
7h
Operational Services Manager
The Walton Centre NHS Foundation Trust —Liverpool
- £49,387 - £56,515 a year
- Full-time
- Leadership
- Communication skills
11d
Senior EPRR Manager
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £57,528 - £64,750 a year
- Full-time
- Rehabilitation centre
- Training & development
13d
Senior Learning Specialist - EMEA
Vantive —Liverpool
- Remote
- English
- Analysis skills
- Project management
Ward Clerk - Gynaecology Emergency Department
Liverpool Women's NHS Foundation Trust —Liverpool
- £25,272 a year
- Full-time
7d
Community Payback - Probation Service Officer - Wirral
HM Prison & Probation Service —Birkenhead
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Kennel Assistant
Keepers Cottage Boarding Kennels —Knowsley
- Up to £12.71 an hour
- Weekend availability
- Management
- Medication administration
- Heavy lifting
Quick apply
4d
Senior Research Nurse
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £49,387 - £56,515 a year
- Part-time
- Rehabilitation centre
- Travel
- Communication skills
1h
PCN Development Manager
Boughton Medical Group —Chester
- £31,360 - £37,760 a year
- Part-time
- Management
- Human resources
- Recruiting
Quick apply
5d
Clinical Photographer
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £32,073 - £39,043 a year
- Full-time
- Rehabilitation centre
- Organisational skills
- Communication skills
1d
Trainee Senior Occupational Therapist
Wirral University Teaching Hospital NHS Foundation Trust —Wirral
- £39,959 - £48,117 a year
- Full-time
- Research
- Patient care
- Training & development
1d
Senior Quality Manager
Orbia Fluor & Energy Materials —Runcorn
- Management
- Analysis skills
- Continuous improvement
Divisional Director of Operations - Community Services
Mersey and West Lancashire Teaching Hospitals NHS Trust —Prescot
- £112,782 - £129,783 a year
- Full-time
7d
Senior Care Assistant
Orchard Healthcare Group —Thornton
- From £14.30 an hour
- Part-time
- Care plans
- Employee assistance programme
Quick apply
Phlebotomist
Countess of Chester Hospital NHS Foundation Trust —Chester
- £25,760 - £27,476 a year
- Part-time
7h
Associate / Senior Associate (Inquests)
Hill Dickinson LLP —Liverpool
- Full-time
- Travel
- Organisational skills
- IT

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senior patient services jobs near liverpool

Team Leader (Contact Cente)

Bullen Healthcare -
Liverpool

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Casual dress
On-site gym
Company pension
Company events
Transport links
Referral programme
On-site parking

Qualifications

CRM software
Management
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
English
Complaint handling
Patient service
Microsoft Office
Performance management
Change management
Supervising experience
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Staff training
Management reporting
Professional development mentoring
Customer interaction
Multidisciplinary collaboration
Training & development
Leadership
Team motivation leadership
Internal quality assurance

Full job description

What’s the Role All About?

This isn’t cold calling. This is purposeful, patient-focused communication.

As a Team Leader, you’ll be leading and coaching our teams to deliver the exceptional services our patients expect. This role is fundamental in ensuring that operations KPI's and service levels are consistently met through effective performance management, a focus on quality assurance, process optimisation and people development. You’ll need to be driven by targets, but more importantly, driven by the desire to make a real difference to someone's day, and someone’s life.

What You'll Be Doing

Team leadership & coaching

Set and measure daily, weekly and monthly targets and performance goals
Hold regular 1:1's with your team, briefing and coaching them to drive performance
Create and embed a culture of accountability, high performance and continuous improvement
Drive engagement and commitment withing the team.

Performance Management

Monitor real-time and historical performance metrics (e.g., AHT, FCR, adherence, quality scores).
Identify trends and implement corrective actions to improve service levels.
Conduct quality assessments and lead performance improvement plans where required.
Work within regulatory and GDPR data protection requirements

Patient Experience

Ensure advisors consistently deliver empathetic, accurate, and efficient service.
Handle complex or escalated patient queries and complaints professionally.
Champion patient feedback initiatives and implement service enhancements.

Operational Support

Collaborate with contact centre internal teams to ensure effective scheduling and resource allocation.
Liaise with training and quality teams to deliver onboarding, refresher training, and quality assurance.
Maintain up-to-date knowledge of products, services, systems, and compliance requirements.

Stakeholder Engagement

Work proactively with cross-functional teams (IT, HR, QA, etc.) to support team performance and business objectives.
Contribute to regular reporting, insights, and recommendations for senior management.

What You Bring

Essential

Proven experience in a contact centre leadership role
Excellent interpersonal skills with a resilient, can-do attitude
Strong leadership and management skills with a professional and balance approach
Great communication, adaptability, and energy in person and on the phone
Ability to manage change and competing demands in a fast paced, target driven environment
Strong confidentiality and discretion—this is personal, sensitive work
Proficiency in Microsoft Office and CRM/telephony platforms

Desirable

Healthcare or medical product experience would be beneficial but is not essential
Experience supporting branch based teams in multiple locations

What Makes This Role Different?

At Bullen, we're not just providing a service, we're creating peace of mind, better quality of life, and a reliable helping hand for someone living with a lifelong condition.

You’ll work in a fast-paced, customer driven environment, where your leadership will guide today and shape tomorrow.

What’s in It for You?

A meaningful role with direct customer impact
A unique, collaborative workplace full of people with purpose
Opportunity for learning, growth and mentorship
The chance to be part of something bigger than yourself
Salary dependent on experience

Recruitment Process

Candidates will be invited to join a screening call with our AI partner, Lily after which, successful candidates will be invited to attend a face-to-face interview at our Liverpool Head Office.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
On-site gym
On-site parking
Referral programme
Transport links

Application question(s):

So we can contact you quickly, what is your mobile phone number and email address?

Work Location: In person

Quick apply

Refine Your Search

senior patient services jobs in liverpool

Team Leader (Contact Cente)

Complaints Resolution Specialist

Senior Support Worker - Liverpool

Customer Service Executive (Entry Level)

Senior Individual Assessment and Commissioning Nurse

Operational Services Manager

Senior EPRR Manager

Senior Learning Specialist - EMEA

Ward Clerk - Gynaecology Emergency Department

Community Payback - Probation Service Officer - Wirral

Kennel Assistant

Senior Research Nurse

PCN Development Manager

Clinical Photographer

Trainee Senior Occupational Therapist

Senior Quality Manager

Divisional Director of Operations - Community Services

Senior Care Assistant

Phlebotomist

Associate / Senior Associate (Inquests)

I want to receive the latest job alerts for senior patient services in liverpool

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