Job Ref: INT25629
Branch: Mercure Cardiff Hotel
Location: Mercure Cardiff Hotel, Cardiff
Salary/Benefits: £27,500 per annum
Contract type: Permanent
Hours: Full Time
Hours per week: 40 hours per week
Posted date: 21/07/2026
Closing date: 21/08/2026
Who are we?
Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.
What is in it for you?
As part of the Aimbridge team, you will have access to industry leading benefits that include
- Industry leading training and leadership development opportunities
- Hotel discounts portfolio wide – Staff rates and up to 50% discount on food beverage and spa
- Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
- 24/7 access to our employee assistance programme
- Uncapped incentives to reward you for your contributions
- Staff meals on duty
- Access to hotel gym facilities
- Free staff parking
A day in the life of…
As Hotel Maintenance Assistant you'll be responsible for ensuring the hotel's facilities, equipment, and grounds are well-maintained and in good working order. The role involves responding to maintenance requests, performing routine maintenance tasks, troubleshooting and repairing equipment, coordinating with vendors and contractors, and ensuring the hotel's facilities are clean, safe, and well-maintained for guests and employee
This role is unlike any other in our hotel and you’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.
What do we need from you?
- Basic knowledge of maintenance and repair techniques: You will have a basic understanding of maintenance and repair techniques for plumbing, electrical, HVAC, and other equipment commonly found in hotels.
- Communication and customer service skills: The role requires interacting with guests and colleagues, so strong communication and customer service skills are essential.
- Attention to detail: You’ll need an eye for detail to be able to identify potential maintenance issues before they turn into bigger problems.
- Time management: You’ll need to be able to effectively manage your time to prioritise key hotel projects
- Technical skills: Basic knowledge of computer systems, software programs and digital tools such as maintenance management software and online scheduling tools would be highly advantageous to allow you to track work orders, manage inventory, and communicate with other departments.
Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards
At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’
So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.
Mercure Cardiff is located in the docklands district of Tiger Bay, 3 miles from Cardiff city centre. The location inspired its design, with a copper aesthetic and Welsh love spoons, textiles and miners' hats displayed. The hotel is easily accessible by road, with the M4 close by and on-site parking available. We have 11 meeting rooms for business conferences and a gym for exercising. Many local attractions are nearby, including Cardiff Castle, ICC Wales, the Royal Mint and Principality Stadium.
Our 11 meeting rooms are ideal for business functions and conferences. Each with natural lighting, modern equipment and free Wi-Fi. We've also got a function space, including a private bar, perfect for sit-down dinners for up to 150 guests. Head to our on-site gym and fitness centre, where you can unwind and get your daily dose of exercise. Our on-site restaurant and bar, The Bay, caters for all tastes and provides a relaxed atmosphere and areas to watch live sport.
Conveniently located for both domestic and international travellers due to our proximity to both Cardiff Central train station and Cardiff International Airport.
