Call centre team Work, Jobs in Albrighton, Shr (with Salaries)

Customer Complaint Resolution Handler
Culligan UK limited —Wolverhampton
- £25,618 - £28,765 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Sick pay
Quick apply
Weekend Receptionist (Cannock)
Cannock Specialist Care Centre —Cannock
- £12.71 an hour
- Part-time
- Administrative experience
- Driving
- Organisational skills
- Free parking
Quick apply
Care Coordinator
Active Care Group —Albrighton
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
10d
Customer Service Assistant
Midlands Partnership University NHS Foundation Trust —Stafford
- £25,272 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
9d
House Manager
Emeritus Homes Limited —Wolverhampton
- £14.15 an hour
- Part-time
- Data entry
- IT
- In-person
Quick apply
3d
Customer Services Officer (Contact Centre-based)
Midland Heart —Birmingham
- £27,953 a year
- Full-time
- Customer service
- IT
- Annual leave
- Employee discount
FutureFocus Careers Adviser
Telford and Wrekin Council —Telford
- £31,537 - £33,699 a year
- Part-time
- Hybrid work
- School
- Free parking
- Employee discount
Motability Customer Service Specialist - Part Time
RAC —Walsall
- £13,256.53 a year
- Customer service
- Microsoft Office
- Communication skills
- Employee discount
Operational Support Grade - HMP Stoke Heath (Prison Support Role)
Ministry of Justice —Market Drayton
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
9d
Receptionist
Leisure Solutions Community Trust —Shrewsbury
- £12.71 an hour
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Front desk
- Employee assistance programme
- Gym membership
2d
Insurance Advisor
Gallagher —Brierley Hill
- £30,000 - £32,000 a year
- Full-time
- Sales
- IT
- Communication skills
- Free parking
- Annual leave
Quick apply
Operational Support Grade - HMP Swinfen Hall (Prison Support Role)
Ministry of Justice —Lichfield
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
9d
Senior Administrator
British Ironwork Centre —Telford
- £28,000 - £34,000 a year
- Full-time
- Administrative experience
- Organisational skills
- Typing
Quick apply
4d
Customer Service Representative
Aggreko —Cannock
- Full-time
- CRM software
- Sales
- Customer service
- Annual leave
- Employee assistance programme
Insurance Advisor
Norton Insurance Brokers Ltd —Birmingham
- £25,000 - £28,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
- Sick pay
Quick apply
6d
Call Handler
EMED Group —Shrewsbury
- £12.71 an hour
- Full-time
- Customer service
- IT
- Communication skills
Quick apply
3d
Resolution Officer
The Wrekin Housing Group Limited —Telford
- £32,350 a year
- Full-time
- Customer service
- IT
3d
Financial Support Consultant
OSB Group —Wolverhampton
- £26,500 - £30,000 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Negotiation
- Annual leave
Customer Service Associate
Ambition Institute —Birmingham
- £26,227.50 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Continuous improvement
- Annual leave
4d
202607: Prison Officer - HMP Swinfen Hall
Ministry of Justice —Lichfield
- £30,001 - £40,000 a year
- Part-time
- English
- Presentation skills
- Communication skills
- Annual leave

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call centre team jobs near albrighton, shr

Customer Complaint Resolution Handler

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time
£25,618 - £28,765 a year

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Communication skills
Negotiation

Full job description

Here at Culligan UK Ltd we have developed a culture of putting our customers at the heart of everything we do and that has been vital in driving us to becoming the UK's leading specialists at providing drinking water solutions.

As a Complaints and Resolution Agent, you will play a key role in delivering exceptional customer service within our call centre environment. You will take ownership of customer complaints, managing cases from initial contact through to resolution whilst working across departments to identify solutions & improvement opportunities.

This role requires excellent communication skills, the ability to handle challenging situations empathetically, and a commitment to delivering fair, timely, and effective outcomes.

Core Role & Responsibilities:

Handle inbound calls from customers with complaints or service issues, ensuring all interactions meet high standards of professionalism and empathy.
Manage your own caseload, taking full ownership of complaints from initiation to resolution.
Make outbound calls to customers to gather information, provide updates, and deliver resolutions.
Collaborate effectively with other departments to investigate, identify, and implement solutions for customer issues.
Respond professionally to social media comments, Trustpilot reviews, and other public feedback channels.
Provide clear, concise, and well-documented case notes and written responses, ensuring all records meet company standards.
Deliver detailed feedback on complaint trends and individual cases to support service improvements and business strategy.
Prioritise and manage multiple tasks and cases simultaneously, ensuring timely resolution in line with service level agreements.
Contribute to the continuous improvement of the complaints process and the overall customer experience.

Requirements

Proven track record of delivering outstanding customer service, ideally in a call centre or complaint-handling environment.
Demonstrated ability to handle challenging conversations and situations in a clear, empathetic, and conciliatory manner.
Excellent oral and written communication skills, with high standards of grammar and attention to detail.
Strong ability to negotiate and influence to achieve fair outcomes for customers and the business.
Ability to prioritise a diverse and competing workload effectively, maintaining focus and accuracy under pressure.
Competence in using Microsoft Office tools, including basic skills in Excel and Word.
Strong knowledge of IFS and Service Cloud systems.
Ability to work independently with minimal supervision while also being an effective team player.

Benefits

23 Days Holiday + Bank Holidays
Company Pension Scheme
Company Sick pay (after qualifying period)
Cycle to Work Scheme Available
Employee Reward & Discount Platform
24/7 access to Employee Assistance Program through Health Assured
Access to on-going learning and development via our online learning platforms
Onsite parking available
Life Assurance Scheme

Quick apply

Refine Your Search

call centre team jobs in albrighton, shr

Customer Complaint Resolution Handler

Weekend Receptionist (Cannock)

Care Coordinator

Customer Service Assistant

House Manager

Customer Services Officer (Contact Centre-based)

FutureFocus Careers Adviser

Motability Customer Service Specialist - Part Time

Operational Support Grade - HMP Stoke Heath (Prison Support Role)

Receptionist

Insurance Advisor

Operational Support Grade - HMP Swinfen Hall (Prison Support Role)

Senior Administrator

Customer Service Representative

Insurance Advisor

Call Handler

Resolution Officer

Financial Support Consultant

Customer Service Associate

202607: Prison Officer - HMP Swinfen Hall

I want to receive the latest job alerts for call centre team in albrighton, shr

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