Project analyst Work, Jobs in Aldergrove, Ant (with Salaries)

IT Helpdesk Analyst Tier 1
Wellington IT —Belfast
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Communication skills
- Annual leave
- Flexible schedule
Business Analyst - Retail Operations & Process Automation
Bathshack —Antrim
- £32,000 - £36,000 a year
- Full-time
- Data analysis skills
- Travel
- Warehouse experience
- Health & wellbeing programme
- Employee assistance programme
Quick apply
5d
Consultant - Business Analyst (Strategy & Transformation) - Tech Consultancy - Defence & Security
Deloitte —Belfast
- Hybrid work
- Business development
- Analysis skills
- Mentoring
Legal Operations Analyst - Belfast - starting 24 August 2026
Vantage Point —Belfast
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
Investment Compliance & Risk Jr./ Analyst - Graduate
Funds-Axis —Belfast
- Full-time
- Customer service
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Client Data Analyst 1 - 12 Month FTC
TP ICAP —Belfast
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
14d
Assistant Manager Business Analyst - BTA - Technology Consulting - Belfast - IOI
EY —Belfast
- Business development
- Analysis skills
- Mentoring
ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based
Version 1 —Belfast
- 12 hour shift
- Remote
- Azure
- Maintenance
- AWS
- Work from home
- Employee assistance programme
Quick apply
Project Analyst - PMO
Almac Group —Craigavon
- Full-time
- Continuous improvement
- Agile
- Budgeting
Business Analyst
3173 —Belfast
- £450 a day
- Full-time
- Hybrid work
- Travel
- Communication skills
Quick apply
12d
Lead Officer for Building Energy Management Systems (BEMS)
Education Authority —Antrim
- £56,677 - £59,855 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Team management
5d
Building Performance Analyst
Education Authority —Antrim
- £48,226 - £51,356 a year
- Full-time
- Continuous improvement
- Training & development
- Leadership
5d
Graduate Business Management Office (BMO) Analyst
NAVANTIA UK —Belfast
- Full-time
- Microsoft Excel
- Microsoft Office
- Analysis skills
Quick apply
2d
Business Analyst
ZNOX TECHNOLOGIES LTD —Belfast
- £26,000 - £36,000 a year
- Call to connect
- Computer Science
- Bachelor's degree
- Continuous improvement
Quick apply
PMO Analyst
Foods Connected —Belfast
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Health & wellbeing programme
Quick apply
Technical Business Analyst - 3 posts
Education Authority —Belfast
- £39,862 - £42,839 a year
- Full-time
- Analysis skills
- Communication skills
2d
Graduate Analyst
EPAM Systems, Inc. —Belfast
- Bachelor's degree
- Employee assistance programme
- Referral programme
Business Analyst
Gaon Digital Solutions Ltd —Belfast
- £43,915 - £61,600 a year
- Full-time
- Agile
- In-person
Quick apply
13d
Business Intelligence Team Lead
EOS —Banbridge
- Team management
- Mentoring
- Leadership
Quick apply
9d
Technical Business Analyst - Digital Delivery Service
Education Authority —Belfast
- £38,626 - £41,511 a year
- Full-time
- Analysis skills
- Communication skills
1d

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IT Helpdesk Analyst Tier 1

Wellington IT -
Belfast

Apply Now

Job details

Full-time

Benefits

Annual leave
Company pension
Private medical insurance
Enhanced maternity leave
Flexible schedule

Qualifications

Microsoft Word
CRM software
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Ticket management
SQL querying
Microsoft Office Suite
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Communication skills
Banking
Help desk

Full job description

Job Summary:

In a nutshell – you will provide subject matter expertise along with efficient, professional and effective technical customer support in response to customer issues and queries.

Job Description :

Role Location:

Belfast or Dublin

Who we are…

At Wellington IT we provide the most successful range of Credit Union software in Northern Ireland/Ireland, currently moving billions each year and managing funds for more than 1 in 4 people. Our customers use our software to power every aspect of their financial services business from savings and loans, through to business intelligence, online banking, mobile apps, debit card services and ATMs.

Wellington IT is part of Volaris, an operating group of Constellation Software Inc, a large corporate business based in Canada. Volaris acquires and strengthens Company’s within the markets they compete, enabling them to grow – whether that growth comes through organic measures such as new initiatives and product development, day-to-day business, or through complementary acquisitions. Our people are at the heart of everything we do, Wellington IT Offers fantastic learning programs, career growth opportunities, and a culture that’s all about continuous improvement.

Your Mission

To work as a member of our IT Helpdesk, serving as the initial point of contact for customer queries or issues via phone, email, or web, and providing effective troubleshooting and resolution support.

Key Responsibilities (Including, but not limited to):

Diagnosing Customer technical issues; gathering the necessary information and performing standard, preliminary research using all relevant available resources

Documenting and updating Customer queries or issues in ticket management system and tracking incidents through to resolution/escalation

Identifying potential problems (via information gathering, ticket trends, etc.) and communicating information to Helpdesk Manager in a timely manner

Communicating with Customers in a clear, positive and professional manner

On occasion, joining our implementation teams in delivering projects including spending time on client site as applicable

Working very closely with the Helpdesk Team Lead to ensure the support team is delivering to agreed KPIs and SLAs

Performing any other reasonable duties as required by Management

Skills & Experience

Experience in an IT Helpdesk or Credit Union role providing technical or problem resolution

Experience resolving Customer requests on the first contact where possible and where not , ensuring we action the request to the right team.

Proven Customer Support/Service experience or experience as a Client Service Representative

Track record of delivering “Best In Class” Customer Experience o Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of situations

Excellent written and verbal communication skills

Ability to multi-task, prioritise, and manage time effectively

Familiarity with Microsoft Suite of Applications (Word , Excel etc.)

Experience of diagnosing and solving problems

Currently holds independent right to work in Ireland and/or UK

Knowledge of our experience with the Credit Union market

Good understanding of retail banking IT systems infrastructure

Experience in retail banking/credit union operations

Experience in the use of SQL

Familiarity with Oracle forms would be an advantage

Basic coding in Linux or command prompt would be beneficial

Competencies

Integrity

Energy & Drive

Initiative

Domain Expertise

Resilience

Execution

Customer Centric

Team Building

Wellington IT Culture & Values

Commitment – We are committed to the success of our colleagues and customers

Teamwork - We do amazing things when we work as a team

Respect - We value and seek everyone’s contribution

Honesty - We are open and honest in everything we do

Positivity - We embrace and inspire positivity in each other

Leadership - We lead by example with our words, our actions and results

What We Offer

Competitive base salary

Bonus Scheme

Annual leave (36 days incl your birthday off)

Training & Development (Internal & External)

Market leading workplace pension Schemes

Private Healthcare Scheme - AXA, UK & Laya ROI

Enhanced maternity leave

Hybrid Working

Flexible start / finish times

Family related benefits

Wellington IT is an Equal Opportunities Employer

Worker Type:

Regular

We reserve the right to enhance the criteria as necessary to facilitate the shortlisting process

Apply Now

Refine Your Search

project analyst jobs in aldergrove, ant

IT Helpdesk Analyst Tier 1

Business Analyst - Retail Operations & Process Automation

Consultant - Business Analyst (Strategy & Transformation) - Tech Consultancy - Defence & Security

Legal Operations Analyst - Belfast - starting 24 August 2026

Investment Compliance & Risk Jr./ Analyst - Graduate

Client Data Analyst 1 - 12 Month FTC

Assistant Manager Business Analyst - BTA - Technology Consulting - Belfast - IOI

ASPIRE GSC – Service Desk Level 1/Level 2 Analyst - Belfast Based

Project Analyst - PMO

Business Analyst

Lead Officer for Building Energy Management Systems (BEMS)

Building Performance Analyst

Graduate Business Management Office (BMO) Analyst

Business Analyst

PMO Analyst

Technical Business Analyst - 3 posts

Graduate Analyst

Business Analyst

Business Intelligence Team Lead

Technical Business Analyst - Digital Delivery Service

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