Housing customer experience manager Work, Jobs in Alderholt, Dor (with Salaries)

Housing Customer Experience Manager
Wiltshire Council —Salisbury
- £39,862 - £41,771 a year
- Full-time
- Hybrid work
Residential Lodge Manager
Churchill Retirement PLC —Fordingbridge
- £21,000 a year
- Monday to Friday
- Hospitality
- Microsoft Outlook
- Computer literacy
Tenancy Sustainment Officer
Wiltshire Council —Salisbury
- £31,537 - £33,699 a year
- Full-time
- Hybrid work
- Travel
- Budgeting
1d
Senior Administrative Officer
Wiltshire Council —Salisbury
- £27,254 - £28,598 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
2d
Complaints Officer
BRC Jobs —Eastleigh
- £17.00 - £22.13 an hour
- Call to connect
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Referral programme
Quick apply
Lodge Manager
Churchill Retirement PLC —Gillingham
- £19,643 a year
- Monday to Friday
- Microsoft Outlook
- Computer literacy
- Administrative experience
Maintenance Inspector
New Forest District Council —Lyndhurst
- £35,646 - £39,469 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
8d
Housing & Homelessness Officer
Eastleigh Borough Council —Eastleigh
- £34,857 a year
- Full-time
- Communication skills
- Annual leave
12d
Night Concierge R0193873 Canvas Southampton Southampton, United Kingdom Full time
Greystar —Southampton
- Full-time
Operations Manager – Installs
Correct Contract Services Ltd —Andover
- £50,000 - £60,000 a year
- Analysis skills
- Project management
- Team management
Quick apply
Headhunter (Talent Acquisition)
OneDome —Bournemouth
- £35,000 a year
- Full-time
- Communication skills
- Negotiation
Quick apply
Support Manager - 9+months maternity
Advance Housing and Support Ltd —Poole
- £41,326.39 a year
- Weekend availability
- Management
- Business development
- Training & development
- Annual leave
- Employee assistance programme
Employment Adviser - Southampton
Palladium Group, Inc. —Southampton
- £27,976 - £29,000 a year
- Travel
- Organisational skills
- Communication skills
Senior Technical Manager
Correct Contract Services Ltd —Andover
- £50,000 - £60,000 a year
- Customer service
- Continuous improvement
- Team management
- Free parking
- Annual leave
Quick apply
Voids Manager
Wates —Winchester
- Continuous improvement
- Team management
- Leadership
1d
Technical Manager
Correct Contract Services Ltd —Andover
- £50,000 - £55,000 a year
- Customer service
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Development Fire Safety Manager
Abri —Eastleigh
- Up to £53,617 a year
- Full-time
Manager on Duty
YMCA Bournemouth —Bournemouth
- £29,000 - £29,865 a year
- Weekend availability
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Site Manager
Sureserve —Winchester
- Up to £42,500 a year
- Management
- IT
- Construction experience
Quick apply
FTC Assistant Property Manager
Student Castle Property Management Services Ltd —Southampton
- Full-time
- Sales
- Microsoft Office
- Business development
Quick apply
3d

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housing customer experience manager jobs near alderholt, dor

Housing Customer Experience Manager

Wiltshire Council -
Salisbury

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Job details

Permanent | Full-time
£39,862 - £41,771 a year

Qualifications

Social housing experience
Tenant engagement
Customer interaction

Full job description

Salary: £39,862 - £41,771

Hours per week: 37 hours

Interview date: Week commencing Monday 13 June 2026

We are looking for a Housing Customer Experience Manager to develop and improve the way we interact with our tenants across Wiltshire. With over 5,300 homes and a £31m rental turnover, our Housing Management Service plays a crucial role in ensuring tenant satisfaction, and this role is central to shaping how residents experience our services. You will oversee all resident interactions, strengthen engagement and lead our Resident Engagement Team, using feedback and ‘mystery shopper’ exercises to drive continuous improvement.

We are seeking a proactive, empathetic and solution‑focused individual with significant experience of working in a similar role within a social housing landlord service. You will bring expert knowledge of the issues currently affecting social housing providers, alongside a strong understanding of relevant policies, legislation and the regulatory expectations set by the Regulator of Social Housing. Your work will support improved resident communications, effective handling of feedback and consistent compliance with Consumer Standards, making a direct and positive impact on tenant wellbeing and the reputation of the service.

In return, you will have the opportunity to influence service delivery, contribute to policy development and help shape how we respond to the needs of our tenants. This is a role where your insight and leadership will make a lasting difference to residents' lives.

If you have experience in social housing, a passion for customer experience and the drive to create meaningful change, we would love to hear from you.

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here .

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer‑facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

For more details, contact Jamie Peters, Housing Income Manager, via email , or call 01722 434732 x54732.

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

Please download and read the role description and person specification carefully before you apply.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.

Apply Now

Refine Your Search

housing customer experience manager jobs in alderholt, dor

Housing Customer Experience Manager

Residential Lodge Manager

Tenancy Sustainment Officer

Senior Administrative Officer

Complaints Officer

Lodge Manager

Maintenance Inspector

Housing & Homelessness Officer

Night Concierge R0193873 Canvas Southampton Southampton, United Kingdom Full time

Operations Manager – Installs

Headhunter (Talent Acquisition)

Support Manager - 9+months maternity

Employment Adviser - Southampton

Senior Technical Manager

Voids Manager

Technical Manager

Development Fire Safety Manager

Manager on Duty

Site Manager

FTC Assistant Property Manager

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